Stax
FEBRUARY 19, 2025
There is a constant debate regarding the cost benefits and challenges of outsourcing customer support when looking into adding payment integration features for your software users. An outsourced integrated payments support team could also assist business software users with their unique issues or questions about security and compliance.
Frontegg
JUNE 9, 2025
What Is Authentication as a Service? Authentication as a Service (AaaS) is a cloud-based solution that provides authentication functions for users, applications, and devices. It allows organizations to outsource their authentication needs, reducing the burden of managing and maintaining this critical security component in-house.
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SaaStr
MARCH 7, 2023
Many companies got sucked into the 2021 vortex of a low-interest rate environment and high multiples when they should have focused on growth and efficiency. General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m.
Intercom, Inc.
DECEMBER 2, 2019
Whether it’s in-house or through outsourced help, one of the greatest challenges to providing comprehensive multilingual support is finding people who have the right technical and language skills. Increase self-service support with an integrated, multilingual knowledge base. What’s causing the disconnect? So where should you begin?
BetterCloud
MAY 25, 2023
Two key factors make the situation exceptionally unique: the accelerating adoption of Software as a Service (SaaS) amidst declining spend, and the likelihood of sustained high interest rates and increasing labor costs for years to come. These services, which come at a cost, are a complement to the work often being done by internal teams.
Scytale
JUNE 25, 2024
DOWNLOAD WHITEPAPER SOC 2 SOC 2 is a reporting framework that can be considered the security blueprint for service organizations. Developed by the AICPA, especially for service organizations, this reporting framework allows SaaS companies to verify that they meet what is considered peak-quality data security standards.
OPEXEngine
JANUARY 17, 2020
Competitive service offerings and new technologies are driving down costs to maintain SaaS infrastructures. Eric Mersch, CFO and partner at FSG puts it this way: “The methodology for reporting subscription gross margin is so well established that using a non-standard approach will cost you several multiples of ARR in valuation.
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