User Pilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

User Pilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. But what distinguishes a good onboarding survey from other types of business intelligence? What types of questions should SaaS include, and why? What is an onboarding survey? What is an onboarding survey?

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

JUNE 20, 2023

Performing usability tests at different phases of your design process to help you identify and fix design problems. Creating a positive first impression with a warm welcome message and data-backed onboarding. Ultimately, your choice of testing method will depend on your goals, product development stage, and more.

Payment Methods 98

Payment Methods SaaS Payments Strategy Payment Services 98

User Pilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. Poor customer service — leads to negative word-of-mouth, dissatisfaction, and churn.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. "  She likes the "Grow and Tell" podcast by the B2B sales, onboarding, and renewals workspace provider Dock. Tough question. Interview them.

B2B 119

B2B Technical Advisors SaaS Payments Underperforming Technical Team 119

ProfitWell

MARCH 12, 2020

Fortunately, for any pain point you can think of, someone has carefully crafted a best-in-class subscription business tool to solve the problem. Payment processing. This article will explain exactly why you need subscription business tools, how to use them to tackle common problems, and which tools we recommend.

SaaS Payments 59

SaaS Payments Subscription Payment Features Payments 59

Baremetrics

FEBRUARY 2, 2021

If you’re looking the best online payment processor, you've likely come across options including Stripe and Zuora. Both power a wide range of companies, but which is the best for your business? Wide Range of Payment Options Stripe helps companies take their business international, with support for over 135 currencies.

Payment Methods 75

Payment Methods Payment Services Technical Review Merchant Services 75

Frontegg

AUGUST 19, 2021

Instant gratification is now a mandatory aspect of SaaS application usage. Users don’t want to write emails or engage with support teams anymore. They want to get onboarded smoothly and just use the software. Onboarding, user management, subscriptions – let’s take a closer look at the potent self-service and PLG combo.

SaaS Payments 98

SaaS Payments Payment Services Payment Solutions Underperforming Technical Team 98

FastSpring

JANUARY 26, 2024

Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. Product teams can better improve and develop products when customer success has helped identify what customers need.

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. How to calculate this metric and what’s the average SaaS churn rate? How to reduce SaaS churn rate? #1

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. Which measures the customer’s experience with a specific product, feature, or team interaction. Develop your product through a PMF survey. But what type of surveys are best for your goals? CSAT surveys. CES surveys.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. The benchmark customer churn for SaaS for SMBs is 5%. We knew if we wanted to keep our business growing, we needed to figure out why so many customers were leaving, and provide the value-add they need to stay.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 148

Scale Payment Services Payment Methods Scaling 148

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. "  She likes the Grow and Tell podcast by the B2B sales, onboarding, and renewals workspace provider Dock. But what makes B2B content good ?

B2B 57

B2B Technical Advisors SaaS Payments Underperforming Technical Team 57

Chargify

MARCH 25, 2019

But some software-as-a-service (SaaS) companies struggle with how to sell subscriptions. To help, we’ve put together a list of the four strategies that are key to selling SaaS. And after you’ve mastered the sales process, Chargify is here to handle your recurring billing. Have a Trial or Freemium Offer.

SaaS Payments 54

SaaS Payments Payment Methods Subscription Payment Features 54

ProfitWell

MARCH 2, 2020

A customer success strategy is also one of the most important tools that SaaS and subscriptions have for boosting retention rates. When a customer encounters an issue with a product or service, they’ll reach out to a customer service/support team to resolve them. The benefits of a clearly defined customer success strategy.

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

CustomerSuccessBox

JUNE 17, 2022

How unfortunate is it to see a subscriber canceling their recurring payment! Product analytics is the process of evaluating how your customers or users engage with your product. This enables your product team to identify and track engagement data and optimize the product. Customer retention saves a SaaS firm from sinking.

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. Our team is in Room 111.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

Chargify

APRIL 23, 2019

There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Understanding which stage your SaaS business is in can help determine the appropriate time to scale to the next phase—and do so successfully. The four major SaaS life cycle stages we’ll cover: Pre-startup. Pre-Startup.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

The Angel VC

DECEMBER 12, 2018

In that post, I looked at how long it took publicly traded SaaS companies to get to $100M in ARR and concluded that if your goal is to reach $100M in ARR, you should try to get there within 7-9 years after launch. Meanwhile, a few SaaS companies have shown even more spectacular growth.

Sales Recruiting 106

Sales Recruiting SaaS Payments Sales Hiring Scale 106

SmartKarrot

AUGUST 11, 2021

The same is true for companies who are dealing in SaaS products. The lifeblood of the SaaS business is its customers. You need to put in countless hours of research and development, relentless marketing campaigns, and tireless sales effort to earn a paying customer. Fewer features in your SaaS product.

SaaS Payments 19

SaaS Payments Churn Underperforming Technical Team Payment Methods 19

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? What is the right way for startup founders to address sales rep onboarding? Missed the session?

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. We live in an era of big data. Well, if so, you’re certainly in a minority!

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Increases self-service for customers across all segments.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Upscope

NOVEMBER 26, 2018

We found SaaS enterprise pricing to be quite confusing at first but having been through the process enough now, here's our advice for our younger selves. They'll need to use our REST API for the integration, which is only available with the enterprise plan. Also, get 6 months of payments in advance. Any big companies?

Enterprise 40

Enterprise SaaS Payments Pricing Payment Solutions 40

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Loving our podcast content? How does Krish think about purely serving the SMB market?

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

All that Saas

JUNE 22, 2021

In this Ayoa review, we will look at OpenGenius’s powerful mind mapping and online collaboration platform. It doesn’t matter what the size of the team is, they can do it all, plan projects, conduct meeting, and multi-task. Teams need to collaborate for ideas, execute projects, and increase knowledge to cultivate stellar work.

Software Review 52

Software Review Technical Review Systems Review Payment Methods 52

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. Some effective strategies for reducing customer churn include: Personalize the onboarding for new customers to shorten the time to value.

Underperforming Technical Team 104

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 104

SaaStr

NOVEMBER 7, 2019

How can a simple offering be transformed into its own platform? Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Join us at SaaStr Annual 2020.

Payments 116

Payments Merchant Services Payment Solutions Payment Services 116

SmartKarrot

MARCH 23, 2023

Demonstrating our SaaS platform online. Apply here: [link] Role: Senior Customer Success Manager Location: London Area, United Kingdom (On-site) Organization: Robin AI As a Director, Customer Success Strategy, you’ll work with the team to develop the Customer Success function’s strategy.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

ChurnZero

JANUARY 4, 2019

AI has been a buzzword for a while and many businesses jumped onto the bandwagon by integrating AI into the customer journey, but customers still want to deal with a human, particularly if they need advice or help with something complex that they cannot solve on their own (i.e. Increases self-service for customers across all segments.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

User Pilot

APRIL 15, 2024

Ready to track, understand, and address customer pain points for your SaaS? From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn. Learn how Userpilot can help!

Communication 106

Communication SaaS Payments Payment Solutions Payment Methods 106