Subscription Flow

OCTOBER 16, 2024

Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. It streamlines your entire billing process from invoice generation to payment collection. To run a business is like trying to balance several stacked plates in your hands.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

ChurnZero

FEBRUARY 28, 2025

2: Payment structure SaaS is paid on a recurring basis. 1: Balance acquisition, engagement, and retention. Many SaaS companies over-index on acquisition, prioritizing new logos over more profitable retention and expansion revenue. Take a page from your B2C counterparts and optimize for onboarding , engagement and retention.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

User Pilot

JULY 17, 2025

Pinpoint your main struggle to see how you can improve retention. Your current method impacts how early you can intervene and prevent customers from leaving. A timely, personalized approach is key to reducing customer churn. At Userpilot, this shift from reactive firefighting to proactive engagement helped me improve retention.

Churn 85

Churn Payment Solutions SaaS Payments Underperforming Technical Team 85

User Pilot

NOVEMBER 14, 2024

Start by mapping out the key stages in the journey, for example, awareness, acquisition, activation, adoption, retention , and revenue. For example, the payment page could be a touchpoint on the acquisition or revenue stage (depending on your acquisition model), and you can use it to sell add-ons or other products.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Subscription Flow

DECEMBER 12, 2024

These are the functions that need to be streamlined for optimum revenue growth: pricing, product launch, marketing, service innovation, customer retention etc. Customer retention is key to unlocking a stable MRR, and ARR. Companies can personalize their messages to the customers based on their interests.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

ChurnZero

MAY 16, 2025

While some CRMs allow for basic account management, they still lack the tools to proactively manage customer retention, identify churn risks , or drive product adoption. Automate key touchpoints based on customer journey milestones (onboarding, renewals, expansions, etc.). Flag churn risks proactively before they become a problem.

Payments 52

Payments Customer Success Payment Solutions Payment Services 52

Valuize Consulting

NOVEMBER 25, 2024

Reconciling Financial Metrics with Established CS Metrics Some may wonder how these financial metrics align with established Customer Success indicators like Gross Revenue Retention (GRR) , Net Revenue Retention (NRR) , Cost to Serve , Gross Margin , and Customer Acquisition Cost (CAC). What is the business case for the initiative?

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

How To Buy Saas

MAY 29, 2025

Risk Assessment: AI evaluates thousands of factors (credit data, economic indicators, customer behavior) to assess loan or investment risks more accurately than traditional methods. Personalized Strategy: Marketing and sales use AI to segment customers and tailor campaigns, improving ROI and conversion rates.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

User Pilot

MAY 28, 2025

Userpilot Mobile is a no-code mobile onboarding platform that lets product teams build in-app experiences for mobile apps without waiting on dev support. With the SDK, you can trigger onboarding flows, tooltips , checklists, and surveys based on user events and properties. Mobile-specific UI components: User retention drops from 25.3%

Mobile 82

Mobile Pricing Payment Solutions Payments 82

SaaStr

JANUARY 15, 2025

Marchelle’s personal journey took her from early adopter of Mangomint, to 6 years later, VP of Sales over a 25+ person SMB sales team. Remove Friction with Free Onboarding For SMB customers in vertical SaaS, paid onboarding can be a deal-breaker.90% Here’s some of what she’s learned along the way.

Scale 274

Scale Sales Hiring SaaS Payments Sales 274

ChurnZero

APRIL 25, 2025

Onboarding and retention strategies are standard practice. Focus on collecting and tracking the metrics that are most meaningful to your teams retention strategy. Best to home in on the top scenarios for your teams retention goals, as well as keep a handy list of red flags to signal churn risk. Take a look.

Forecasting 52

Forecasting Customer Success Payments Data 52

Stax

FEBRUARY 19, 2025

When adding payment features for software users, the importance of including customer support for payment processing is no different. There is a constant debate regarding the cost benefits and challenges of outsourcing customer support when looking into adding payment integration features for your software users.

Outsourcing Services 88

Outsourcing Services Payments Payment Services Merchant Services 88

Full Session

DECEMBER 23, 2024

Are you tired of using Mouseflow for your website analytics ? In this article, we will help you find the best Mouseflow alternative that can help you dig deeper into user behavior, satisfaction, and retention. You’ll discover new ways to improve your website performance and keep visitors happy. Book a demo to learn more.

Payment Services 52

Payment Services Payment Solutions Software Review Payments 52

User Pilot

APRIL 24, 2025

This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. Recommended product manager job openings in data-driven companies 1.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Stax

FEBRUARY 19, 2025

For example, in fintech, ISVs provide specialized payment processing solutions that integrate with point-of-sale (POS) systems, enhancing transaction security and efficiency. Payment gateways for seamless online transactions. You can also manage one-time or recurring payments and create professional customizable invoices.

Payments 88

Payments Merchant Services Payment Services Payment Solutions 88

User Pilot

MARCH 30, 2025

Many product teams know this feeling: mobile user retention is dropping, even after big updates and splashy feature releases. Ive seen various online forum discussions where people often share short-term fixes like heavy marketing or minor feature tweaks, hoping to retain more users. Why is your mobile app user retention declining?

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

User Pilot

JULY 17, 2025

Onboarding and activating new users Driving adoption of key features Improving trial-to-paid conversion rates Announcing new features effectively How are you currently trying to solve this? However, most lifecycle email marketing examples you can find online don’t fit the specific stages and exact goals of product-led growth.

Marketing 93

Marketing Payments Payment Methods Software Review 93

User Pilot

MAY 17, 2025

Theres no such thing as true autocapture Unlike websites, mobile apps dont have a global DOM that analytics tools can just observe. That makes it harder to unify sessions or personalize experiences unless you build a proper identity stitching layer, usually with device IDs, fallback identifiers, or deferred deep linking. Not so much.

Payment Solutions 82

Payment Solutions Payment Methods Mobile Payments 82

User Pilot

MAY 17, 2025

They want apps that understand them, personalize their journey, and grow with their needs. At Userpilot, we help teams meet those expectations with better onboarding, in-app guidance, and personalized engagement. Canva recently rolled out its no-code website builder, which lets users design app-like experiences with zero code.

Mobile 90

Mobile Payment Solutions Trends Payments 90

User Pilot

MARCH 30, 2025

The best use cases to drive retention, upgrades, and engagement with push. For example, if youre trying to nudge new users who havent completed onboarding, you might create a segment of Signed up in the last 7 days AND did not complete checklist item X. This works especially well when users: Havent completed onboarding.

Payments 66

Payments Payment Solutions Mobile Payment Methods 66

User Pilot

MAY 17, 2025

Youll also see how Userpilots all-in-one localization, onboarding, and analytics features make the process easier. Similarly, colors, icons, date formats, and even payment methods can have vastly different meanings and usability standards across regions. How do you go about it? This article will provide a hands-on guide.

Mobile 66

Mobile Payment Solutions Payment Methods Software Review 66

User Pilot

MAY 30, 2025

Map out the user journey so no key touchpoints are missed On average, Americans check their phones 144 times daily , creating fragmented mobile app usage patterns Your mobile app competes for that fragmented attention every single time users interact with their devices. You’re hunting for the psychological journey leading to payment.

Payment Solutions 104

Payment Solutions Mobile Payments Payment Methods 104

User Pilot

MARCH 5, 2025

Filter by user email, name, location, or time spent on your website or app. For example, if a checkout funnel shows a 40% drop-off rate on the payment step, you can watch user sessions to see if users encountered confusing UI elements or slow load times. Some filters include: User identification. Session metadata. Session activity.

Technical Review 52

Technical Review Software Review Payment Services Payment Solutions 52

Intercom, Inc.

MAY 1, 2018

The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. We gave up chasing these mythical “grow your website with this one weird trick” things. Then you get them to your website. They just looked like hard work.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

SaaStr

APRIL 1, 2023

Rewind The Clock — How Did We Get Here Most small businesses in pre-2010 didn’t have computers in their store or restaurant. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. Everyone was stuck in place and online was the answer.

Scale 245

Scale SMB Merchant Services Payment Methods 245

Neil Patel

AUGUST 6, 2021

That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases. This post will dive into the strategies you can use to boost your customer retention rates.

Payment Methods 145

Payment Methods Payments Payment Solutions Payment Services 145

SaaStr

NOVEMBER 21, 2022

Brex then scaled its payments business quickly. Shopify identified its ICP as individuals and businesses looking for easy tools to start an online e-commerce store. Then, it built an entire ecosystem around it, soon launching Shopify payments, an embedded payment tool that quickly became the largest piece of the business.

Payments 243

Payments Payment Methods Embedded Payments Scale 243

FastSpring

JANUARY 5, 2021

When you were starting your online business, you probably weren’t thinking about how exciting the billing process would be unless you’re a trained accountant and love documentation, of course. To help you find the right billing software for your online business, we’re covering the ten features your billing software needs to have: 1.

Payment Methods 125

Payment Methods Payment Solutions Payment Services Payments 125

User Pilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? Keep your best customers loyal to your store by rewarding them with discount coupons or referral bonuses. A clear and problem-free buyer journey or onboarding experience. A responsive customer support service.

Payment Methods 94

Payment Methods Scale Payment Services Sales 94

Casey Accidental

JUNE 9, 2020

These plans included a lot of the goals you likely have in your company: improvements in acquisition, activation, and retention. But long term, how high could we push this retention number? What would great retention be for Eventbrite?”. Why is retention so damn important? Retention really is growth’s triple word score.

Retention 145

Retention Benchmarks Payments Payment Methods 145

FastSpring

OCTOBER 13, 2020

Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. While we’re not going to get into Customer Lifetime Value stats and the benefits of customer retention in this post, just know it’s in your best interest to get repeat customers. to make them more comfortable with your products.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Payment Solutions 106

Payment Solutions Payment Methods Retention Customer Success 106

Incredo

JULY 14, 2019

Over time printed newspapers were replaced with online sources of information but the subscription pricing model didn’t lose its popularity and spread in other industries too, from cable television to health clubs and from online academic journals to software providers. 4 Attracts more customers as monthly payment size is small.

Payment Features 184

Payment Features SaaS Payments Payment Methods Subscription 184

Stax

MARCH 15, 2025

Enter payment monetization. Having a strategy to monetize payments gives SaaS companies an additional revenue stream while enhancing the customer experience and reducing customer churn. But how exactly should a SaaS company monetize payments? What is Payment Monetization?

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Learn the latest strategies for your most personal, efficient support team yet.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

Baremetrics

DECEMBER 18, 2019

What can we do to improve retention? But first, in order to improve retention, we first have to be able to measure it. These are the three retention measurements I usually start with: The “How would you feel if…?” strong acquisition and retention) almost always exceeded that threshold. Do you feel stuck? Scoring yourself.

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

AUGUST 22, 2024

This is because the client onboarding process in financial services faces unique challenges. More importantly, we show you how to improve your onboarding and how Userpilot can help. Userpilot offers a range of customer onboarding, feedback collection, and analytics features for financial services and products. What are they?

Payment Services 111

Payment Services SaaS Payments Onboarding Payment Solutions 111