SaaStr

FEBRUARY 5, 2025

Gorgias developed an “Auto QA” system that uses large language models to analyze customer reactions, evaluating sentiment, satisfaction, and resolution. This transformed how they track and improve performance, shifting from manual review to automated analysis. Second, they built robust control systems.

New CTO 167

New CTO CTO Artificial Intelligence SMB 167

SaaStr

JUNE 1, 2025

The companies building on this new stack will have 10x advantages over those still running traditional architectures. As Andrew Bosworth (Meta CTO) noted: “This is our space race…there’s very few secrets. Each deployment makes the system smarter for all deployments. Data centers now consume 1.5% The Next 2.6B

AI Search 252

AI Search AI CTO Hire ChatGPT 252

Scytale

DECEMBER 3, 2024

To identify vulnerabilities in your systems, applications, or network so you can fix them before an actual cyberattack occurs. White Box Testing : Testers have full access to the system’s architecture and code, allowing a thorough search for any vulnerabilities. That’s essentially what penetration testing is (aka “pen testing”).

compliance 52

compliance CTO Hire Technical Review Software Review 52

Scytale

MAY 29, 2025

Taking a proactive approach to data privacy and protection sets your SaaS business apart in a crowded market and opens doors to new opportunities. Since then, the CCPA new regulations have been continuously updating the law to keep up with the latest privacy challenges. What is CCPA? Lets start with the essentials.

compliance 52

compliance Scale Systems Review New CTO 52

TechEmpower SaaS

JULY 24, 2023

The conversations are interesting and varied because they’re about new, exciting, different things. Still, if you’re a business leader and your developers haven’t asked you these questions, look for a Fractional CTO to help navigate the critical early stage of development. What’s the state of those systems?

Innovation 780

Innovation Development CTO Hire Technical Review 780

Crafty CTO

JUNE 18, 2025

Sharma shows us some significant new capabilities arriving in Copilot, and with her team presents a couple different agentic app solutions. Cramer says agentic-loop MCPs don’t work well yet (due to lack of streaming, loop waiting delays, etc.) but the promise is real and when it arrives the value will be super high.

Engineering 52

Engineering AI Search AI Payment Solutions 52

User Pilot

MARCH 30, 2025

You launched a new app, and youre excited to see how its performing. If retention slips, you end up overspending on acquiring new users instead of growing revenue from those you already have. So, how do you offer value the moment a new user opens your app? Jose Gomez, CTO & Co-Founder at Evinex.

Payment Solutions 52

Payment Solutions Retention Payment Methods Strategy 52

TechEmpower SaaS

AUGUST 21, 2023

The answer is to engage a trusted outside source for a Technical Review – a deep-dive assessment that provides a C-suite perspective. At TechEmpower, we’ve conducted more than 50 technical reviews for companies of all sizes, industries, and technical stacks. A technical review can answer that crucial question.

Technical Review 390

Technical Review Software Review Development Team Review Systems Review 390

TechEmpower SaaS

OCTOBER 9, 2023

With Generative AI and LLMs, new avenues for improving operational efficiency and user satisfaction are emerging every day. While traditional search systems are bound by the constraints of keywords, fields, and specific taxonomies, this AI-powered tool embraces the concept of fuzzy searching.

AI Search 519

AI Search Artificial Intelligence Generative AI AI 519

TechEmpower SaaS

MARCH 4, 2024

Similarly, in customer support , AI-driven chatbots and automated response systems are taking over routine support, effectively handling common issues such as account inquiries or basic troubleshooting. Contract management is streamlined as AI systems monitor contract lifecycles, ensuring compliance and mitigating risks of costly oversights.

Generative AI 443

Generative AI CTO Hire AI Sales Recruiting 443

TechEmpower SaaS

SEPTEMBER 25, 2023

This is where a technical review can be useful!) Before we review the symptoms, though, please bear this in mind: If your team shows these signs, it doesn’t necessarily mean they’re weak. Developers seem unconcerned about bugs or system downtime. New features always require significant rewrites, and consequently a lot of time.

Underperforming Technical Team 390

Underperforming Technical Team Development Software Review Technical Review 390

SaaStr

FEBRUARY 15, 2021

They get CTO training. And review key losses. Force yourself to spend a few hours a week listening to their calls recorded in Gong or Chorus other services built into Salesloft and other systems. These webinars will also be great training for the new folks. Almost always there is a strong correlation to No Training.

Scale 348

Scale CTO Hire Sales Hiring New CTO 348

SaaStr

JULY 14, 2022

This led to our first meet-ups in 2013 and 2014, the first SaaStr Annual in 2015 , the industry’s leading podcast in 2016, the first SaaS founder coworking space in 2017, and SaaStr Pro , the first learning management system for SaaS founders in 2018. VPs were able to recruit and make new hires. We went digital!

Scale 307

Scale Sales Recruiting CTO Hire New CTO 307

SaaStr

JANUARY 12, 2022

. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. We all know this, but we forget about it, especially when the Hot New Deal and the sales team’s wants and needs consumes all of management’s resources. . ” — Ankit Sindhi, Founder, Spurt.

CTO Hire 325

CTO Hire Sales Hiring New CTO CTO 325

Intercom, Inc.

APRIL 27, 2018

Back in the early days of Intercom, our CTO Ciaran was the entirety of the on call team, both in and out of the office. Soon after, new teams started building a lot of new features and services, and they assumed full on call responsibilities. The history of on call at Intercom. There were too many people on call at any moment.

Engineering 209

Engineering Software Review Technical Review Systems Review 209

SaaStr

JULY 2, 2025

The escalating pace of job cuts is particularly striking given Microsoft’s strong financial performance and comes after CEO Satya Nadella revealed that up to 30% of the company’s code is now written by AI, with Microsoft CTO Kevin Scott predicting that number could hit 95% by 2030.

Technical Review 198

Technical Review AI VP of Engineering Azure 198

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. So even the freshest new SaaS startup celebrating their 50th customer may find themselves dealing with sales tax in multiple states. . Expanding into new sales channels is a common growth play. And, these laws often completely contradict one another. .

Merchant Services 195

Merchant Services Technical Review Scale Sales Hiring 195

Sales Hacker

FEBRUARY 17, 2021

Your CTO probably does not need to be on the first Demo, but instead that could be an opportune time to loop in a Manager or director. Third, review the critical areas where reps may need the most support. Solution review. CTO (Cheese): I’ll resolve any technical concerns they have and walk through scalability best practices.

Underperforming Technical Team 130

Underperforming Technical Team CTO Hire CTO Coach Technical Review 130

Frontegg

DECEMBER 21, 2022

This quarter new records were set thanks to our customers and their amazing feedback as well as growing momentum in the User Management space that helped us earn the Momentum Leader badge. G2’s momentum grid takes multiple factors into account including social, web, employee, and review data. The Leading Solution for Startups and SMBs.

Technical Review 94

Technical Review Software Review Systems Review New CTO 94

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. That question has been on Will Larson ‘s mind for a long time.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” We use a multi-touch attribution system. And it was very successful.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Intercom, Inc.

JANUARY 5, 2022

And then, in the 50s, they introduced this new thing, and there was resistance. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Adam: Thank you, it feels a bit surreal still, mainly due to just how quickly the company has gone from seed to series, all in under a 12-month span. Caught your interest?

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. I think it’s a balance.

Technical Review 118

Technical Review Systems Review New CTO Customer Support 118

Intercom, Inc.

FEBRUARY 22, 2022

“Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives”. Understanding the guardrails we need to build means closely tracking meaningful change across Intercom and making sure we’re on top of new initiatives. Evolving security landscape.

Data 118

Data CTO Hire Technical Review Scale 118

SaaStr

NOVEMBER 13, 2020

What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? Because, on the one hand it’s exciting, and what I see a lot today is founders often bond with a new partner. If I get picked, do I want the more experienced partner, the new partner?

Sales Recruiting 208

Sales Recruiting Development Team Review Technical Review Sales Hiring 208

BetterCloud

MARCH 3, 2021

Upon joining BetterCloud as its new CTO, Jamie Tischart was taken aback when he reviewed his professional biography with a colleague. One of the things that we all complain about is the systems and processes across all of our companies. The first line was, ‘With almost three decades in technology,’” he told me.

Part-Time CTO 52

Part-Time CTO CTO Technical Review New CTO 52

Baremetrics

MARCH 16, 2021

Background In 2017 and 2018, many new blockchain projects started offering their tokens for sale. With this popularization of blockchain came an influx of new users that caused infrastructure issues for websites interacting with the Ethereum blockchain. Table of Contents. There are so many things that can be evolved,” says Shklovsky.

Blockchain 90

Blockchain Payment Solutions Artificial Intelligence Payment Services 90

ProfitWell

FEBRUARY 4, 2020

RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. When Co-founder and CTO of Chargify , Michael Klett isn’t brewing his own beer, he’s crafting billing experiences. Said hops came from a new cultivar out of the Pacific Northwest called Cascade. Key takeaways.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Technical Review Scale Outsourcing Services 118

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 161

CTO Coach Sales Hiring Sales Recruiting CTO Hire 161

Valuize Consulting

OCTOBER 7, 2021

When preparing for QBRs or end-of-year reviews, many companies are starting to evaluate their operating budgets and plan for their next fiscal year. NDR Efficiency: The New Customer Success Economics. Below, we breakdown and detail the various elements of this new growth measurement: Costs. Customer Success Is A Growth Engine.

Customer Success 52

Customer Success New CTO Scale Headcount 52

OPEXEngine

NOVEMBER 11, 2020

In this framework, you’ll learn how to design a scoring system that aligns to your growth strategy, brainstorm and select leader indicators of success, and operationalize the system across your startup. And so, the Jebbit team set out to build a customer health scoring system. Drive new levers of growth.

Startup 91

Startup Scale Systems Review Technical Review 91

Sales Hacker

OCTOBER 13, 2020

And where you were spot on is that this is not a review site. The concept of a data network effect is every data point that you inject into that system, the more valuable that data set is. So it’s essentially that plumbing to connect your backend systems to the backend systems of those marketplaces.

Marketplace as a Service 111

Marketplace as a Service CTO Hire Sales Recruiting Scale 111

Payrix

OCTOBER 1, 2024

addresses this shift by expanding its scope to include 64 new requirements that specifically target eCommerce vulnerabilities. These new requirements cover various aspects of security, including phishing protection, multi-factor authentication, vulnerability scanning, and more. There’s 64 new requirements in total.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

BetterCloud

MAY 3, 2021

Last year, BetterCloud’s new CIO Tommy Donnelly said that he wanted to push a lot of transformation across the organization, particularly around security and technology. Stage 2: Auditors work to confirm that the organization’s management system has been properly designed and implemented according to ISO 27001 requirements.

New CTO 52

New CTO CTO Technical Review Systems Review 52

Scytale

MAY 30, 2025

Virtually every business needs effective systems and technologies to protect sensitive data, ensure reliable operations, and reassure customers. But with new risks popping up and becoming more advanced , keeping up with the latest data security developments has become non-negotiable to ensure ongoing compliance.

compliance 52

compliance Technical Review Development Team Review Underperforming Technical Team 52

Chargify

OCTOBER 4, 2017

Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. If we had used any other system, we would have had to write the code ourselves to handle our usage based billing. You’ll save time and money in the long run.” Uri Foox, Founder, Zoey.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51