ChurnZero

JUNE 19, 2020

To answer that and more, we invited SaaS Capital’s Managing Director, Rob Belcher, and Software Equity Group’s Managing Director, Allen Cinzori, to join us for a webinar. During the webinar, we discussed: How customer retention impacts the valuation of your company. If you missed the webinar, you can watch it on demand.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

Baremetrics

SEPTEMBER 5, 2021

Company X may choose webinar registrations as an MQL behavior while Company Y may choose an MQL as a lead that downloads multiple white papers. Company Y may decide that an SQL is a lead that has had five webinar attendance. Typically, a lead scoring system is employed within a CRM; leads are scored based on engagement.

Payment Solutions 95

Payment Solutions SaaS Payments Payment Services Payment Methods 95

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? When choosing the right free trial model, there are three factors to consider: product complexity, the product metrics you’re interested in tracking, and the length of your free trial. Trials can be tricky. There’s also the cost implication.

SaaS Payments 85

SaaS Payments Payment Methods Strategy Payment Solutions 85

Intercom, Inc.

APRIL 7, 2020

Whether it’s checking on shipment status, processing refunds, or fielding requests for payment relief, support reps are facing mounting pressure. At ecommerce fulfillment platform ShipBob , the team is working hard to keep their merchants updated on their business continuity plans, both via in-app messages and through email.

Payment Methods 217

Payment Methods Merchant Services B2C Payment Solutions 217

Baremetrics

OCTOBER 10, 2021

Your SaaS company likely uses a CRM and/or payment processing software, and the data required to compute these core metrics can be all over the place. Integrating innovative software that can cull MRR values from CRM and payment processing systems is a valuable shortcut. On the web, content is king.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Totango

JANUARY 2, 2024

In a recent webinar, I explored how CS Operations professionals can be the ideal change agents to help drive this transformation and unlock new business growth. Drive business outcomes leveraging Totango The first topic we discussed was how each of our experts leveraged Totango to drive business outcomes within their respective organizations.

Payment Services 99

Payment Services Merchant Services Customer Success Business 99

User Pilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. It measures repeat usage.

SaaS Payments 84

SaaS Payments Strategy Payment Solutions SaaS 84

User Pilot

FEBRUARY 21, 2023

There are four metrics to measure user adoption: user activation rate , feature adoption rate , product stickiness , and net promoter score (NPS). Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. It measures repeat usage.

SaaS Payments 69

SaaS Payments Strategy Payment Solutions SaaS 69

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. The product should include product tours, interactive walkthroughs, and in-application (In-App) tutorials.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Baremetrics

JANUARY 24, 2021

To describe further our product’s situation, here’s what we already had in place: An email onboarding sequence for new customers that walked them through key steps of getting set up on the system. We needed to ensure customers not only immediately understood how to use the system, but saw enough value to stick around and consider upgrading.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 115

Innovation Customer Success SaaS Payments Payment Services 115

Natalia Luneva

JANUARY 13, 2021

How to calculate this metric and what’s the average SaaS churn rate? Tracking your customer retention and churn metrics help you understand your growth opportunities. The period refers to a month or year depending on which payment option you offer or which of them is more popular. How can Sa aS companies reduce its churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Intercom, Inc.

MARCH 16, 2021

You can also onboard and educate new customers so they’re set up for success with your product from day one and have all of the information they need to get started and overcome common hurdles, such as configuring your app or installing it on mobile. Metrics for championing and improving proactive support. Product engagement metrics.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

User Pilot

MARCH 31, 2023

Opt-out free trials require payment information upfront, which can be a turn-off for some customers. Use checklists to prompt users to complete key actions and offer in-app guidance to help them achieve success. Opt-out Free trial In the opt-out trial model, users are required to share their payment information upfront.

Strategy 88

Strategy SaaS Payments Payment Solutions Payment Methods 88

Totango

MAY 29, 2020

Create webinars that discuss real issues facing customers as well as potential solutions for those pain points. Produce video tutorials to highlight updates and new solutions. Conversation at a time of crisis is about finding a match between your customer’s challenges and your potential solutions.

Payment Solutions 62

Payment Solutions Technical Review Payment Services Software Review 62

Baremetrics

OCTOBER 12, 2021

Your SaaS business needs a solid system for finding qualified leads and converting them to customers if it will survive and thrive. Check our own Baremetrics free trial here and start keeping track of your trial metrics. Use Baremetrics to monitor your business metrics. of businesses struggle with lead generation.

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

Intercom, Inc.

FEBRUARY 10, 2021

Here at Intercom, we doubled down on building and shipping features across our conversational support and engagement solutions that would fundamentally shift how our customers communicate with their own. Register for our Built for you webinar today, February 10, at 6pm GMT. Want to see these features in action? From version 9.3.0,

Payment Methods 104

Payment Methods Scaling Payment Solutions Payments 104

CustomerSuccessBox

SEPTEMBER 2, 2021

CAC is an important metric for growing businesses to determine profitability and efficiency. In this article, I will explain why the CAC metric is important, how you can measure and improve it. CAC= (Cost of Sales + Cost of Marketing) / New Customers Acquired LTV= (Average monthly payment* gross margin%) / Churn Rate Ratio= CAC/LTV.

Acquisition 52

Acquisition Payments Scale SaaS Payments 52

User Pilot

FEBRUARY 28, 2024

Funnel tracking software can solve this problem. Unlike sales funnel software, funnel-tracking tools track numerous funnels such as goal completion, conversion , and review funnels. Unlike sales funnel software, funnel-tracking tools track numerous funnels such as goal completion, conversion , and review funnels.

Payment Solutions 100

Payment Solutions Data Analysis Software Review SaaS Payments 100

Baremetrics

AUGUST 5, 2021

Especially with monitoring your metrics. Aside from the cost of tracking software comes the need to monitor your employees’ online activities throughout the day while they are working from home. One company that is finding creative ways to embrace a hybrid workplace is Wex , a payment solutions provider.

SaaS Payments 98

SaaS Payments Technical Review Payment Methods Software Review 98

OPEXEngine

JANUARY 18, 2022

Challenges wrought by the pandemic haven’t come with easy or obvious solutions—other than a measure of agility to adapt to new situations. Reese—whose career has spanned wealth management, financial services, payments, and fintech—said he viewed the CFO role as being “the champion of value creation.” Found this topic to be interesting?

SaaS Payments 52

SaaS Payments Scale Strategy Payment Services 52

ChurnZero

APRIL 15, 2022

Once customers use and love your product, you can broach the topic of payment for additional licenses. Here’s how SalesIntel uses ChurnZero to track license usage and automate actions based on those metrics with their license-based play. For newer customer relationships, Chelsea recommends using an EBR to raise the topic of payment.

Payments 98

Payments SaaS Payments Payment Methods Payment Services 98

ProfitWell

FEBRUARY 24, 2020

Plus, the most relevant SaaS metrics to fuel growth. Fueling growth via mastering your metrics. We know all too well that SaaS companies are handed dozens of shiny metric tools on a tray and told to measure things. You have to take it one step—and one metric—at a time. Today, Netflix dabbles in the freemium space.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Payment Solutions 52

BrightBack

APRIL 6, 2020

Subscription industry veteran Dan Burkhart, CEO and co-founder of Recurly , joined me on this webinar with Subscription Insider to share insights on the current phase of subscription growth and retention tactics for growing churn in this webinar. The subscription industry is entering a retention-led phase of growth.

Subscription 59

Subscription Payment Features Retention Payment Methods 59

ProfitWell

MARCH 24, 2020

Almost everything is sold as a subscription, from socks to razor blades, and of course software. Of course it's one of the predominant business models for modern software, but you'd be hard-pressed to find an industry that hasn't seen at least one subscription success story in the past few years. The subscription model is booming.

Subscription 72

Subscription Payment Features Payment Methods Payments 72

User Pilot

AUGUST 31, 2023

New customers bring in subscription fees, licensing charges, or usage-based payments, which are the lifeblood of SaaS businesses. Consideration Potential customers have identified their problems and are actively researching various solutions. They organize webinars , podcasts, workshops, and other events to attract potential customers.

Acquisition 97

Acquisition SaaS Payments Payment Methods Metrics 97

User Pilot

JANUARY 26, 2023

Thankfully, there are metrics you can use to expand your field of view and estimate how loyal your customers are. There are ten metrics you can use to measure customer loyalty. Implement an in-app knowledge base with self-help resources. Send payment reminders both through email and in-app to prevent involuntary churn.

SaaS Payments 97

SaaS Payments Payment Solutions Metrics Payment Methods 97

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Through emails or in-app messages, early and personalized renewal notifications enhance SaaS renewals and customer relationships. This renewal is critical because it ensures customers can access the software without interruption.

SaaS Payments 88

SaaS Payments Retention Payment Services Payment Solutions 88

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. So what are the key metrics that the customers are looking to impact or improve? Sign up for a free trial or schedule a demo today.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

ProfitWell

SEPTEMBER 10, 2020

By almost all key metrics, now is a great time to get into the SaaS business model. Get ProfitWell Metrics. ProfitWell Metrics is a free analytics tool that was designed specifically for the SaaS market. Track the below metrics. If these metrics are climbing or falling, so too is the health of your company.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

User Pilot

MARCH 25, 2024

Use checklists to guide users toward key actions within your app. Help existing customers master advanced features with webinars. Userpilot helps you analyze product usage and create contextual in-app experiences to reduce the attrition rate. Create an in-app knowledge base with Userpilot. Book a demo now to learn more!

Underperforming Technical Team 88

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 88

ProfitWell

MARCH 24, 2020

Almost everything is sold as a subscription, from socks to razor blades, and of course software. Of course it's one of the predominant business models for modern software, but you'd be hard-pressed to find an industry that hasn't seen at least one subscription success story in the past few years. What is a subscription company?

Subscription 40

Subscription Payment Features Payment Methods Payments 40

Baremetrics

JULY 28, 2021

It means that by analyzing the profiles, with a tool like Baremetrics , you're able to extract insightful metrics including personalized segmentation, rich customer profiles, customer behavior tracking, manual subscriptions handling, and much more. As a software provider, there are many tactics you can use to qualify someone as a lead.

Data 52

Data SaaS Payments Payment Methods Payment Services 52

User Pilot

AUGUST 14, 2023

You need to know what in-app communication to implement to attract, engage, and retain a bigger customer base while maximizing revenues. The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. Host webinars to promote new features.

Growth Marketing 93

Growth Marketing SaaS Payments Strategy Payment Methods 93

SmartKarrot

OCTOBER 18, 2021

Ensure Implementation processes and frameworks are established and utilized by the team to ensure consistently high quality, efficient, and appropriate implementations are delivered meeting all key metrics. Handle client escalations around concerns or issues with their webinar experience. set by your manager.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

FastSpring

MAY 25, 2023

Pricing your software as a service (SaaS) can be hard enough even during the best of times, but figuring out how to dial in the right pricing to drive more revenue in times of stagflation can be even more challenging. FastSpring helps SaaS and software companies sell around the world. Inflation isn’t flat: Vary your strategy.

SaaS Payments 144

SaaS Payments Pricing Payments Merchant Services 144

SmartKarrot

MAY 10, 2021

Working on new customer onboardings to map their business needs and design bespoke centered solutions tailored to their use cases and business logic. Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics. to increase their utilization features.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10