Understanding What is Churn: Your Essential Guide to Retention Metrics
User Pilot
MAY 21, 2024
Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe. Churn reflects user engagement with a product , the value they find in it, and the effectiveness of retention efforts. It’s a key metric for assessing customer satisfaction and retention. or expressed as a percentage: 10%.
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