SaaStr

JUNE 26, 2024

Growth is still good for them, but they had no net new customers last quarter. HubSpots NRR has fallen to 100%, so to grow 23%, they must add 23% net new customers. Are brand-new companies that seem epic with no revenue really worth $1.5B Maybe if you have the ex-CTO of Github, but that’s still a super speculative bet.

CTO Hire 144

CTO Hire AI Venture Capital Sales Hiring 144

SaaStr

JULY 10, 2021

Nikos : In your case, I understand your company also shifted slightly on the market, like from SMB to bigger customers. As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. It makes sense that that would be the role that comes in as the CTO. The CFO makes sure you invest your money cleverly.

Sales Hiring 261

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 261

SaaStr

SEPTEMBER 26, 2019

I looked back at our investment memo, it was a 2K ACV when Jason invested after Y-C. So up to 100-150K and SMB, we’re at 2K. For instance, my first rep from Marketo, he was the first rep at Marketo in New York. The peak of your day starts around 3:00PM because that’s when New York wakes up.

Scale 146

Scale Sales Hiring Sales Recruiting Technical Advisors 146

Payrix

OCTOBER 1, 2024

addresses this shift by expanding its scope to include 64 new requirements that specifically target eCommerce vulnerabilities. These new requirements cover various aspects of security, including phishing protection, multi-factor authentication, vulnerability scanning, and more. There’s 64 new requirements in total.

Payment Services 113

Payment Services Merchant Services Payments compliance 113

Sales Hacker

JANUARY 21, 2020

Now he’s a partner making investments on the VC side at Foundation Capital with over 20 years of operational experience. SMB Sales & SDRs at (Smaller) Scale [18:20]. Now he’s a partner making investments on the VC side at Foundation Capital, but has over 20 years of operational experience. Sam’s Corner [41:10].

Payment Methods 61

Payment Methods Scale CTO Coach SMB 61

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. It can be hard to convince PE firms to invest in the customer. How did you get your PE colleagues to invest in the customer experience? It gets quite complex.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. You need to invest at least a year or even two years. Because that (abandonment) wouldn’t be a solid foundation to acquire more new users. Once you have that, you can begin to acquire some new users.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

SaaStr

MAY 27, 2024

Ok the title here is a bit dramatic, but certainly seed investing is in an odd place in 2024. Harry and Jason did a deep dive on this and so much more here: Intro (00:00:00) Seed investing is broken due to limited founders capable of triple-digit growth. The best investments grow from $1 million to $10 million in 5 quarters or less.

CTO Hire 292

CTO Hire Development Team Review Software Review Technical Review 292

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 268

Payment Methods Merchant Services Scale Payments 268

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 210

Scale Enterprise Scaling Sales Hiring 210

SaaStr

DECEMBER 3, 2020

How does this change when selling to SMBs vs enterprise? * Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook. What measurements should be used to determine their success? How should the success of marketing be measured?

Scale 245

Scale Sales Hiring Sales Recruiting Sales 245

SaaStr

MAY 2, 2019

And my retort was, for the first year, basically, well they’re the team that’s got my here so I’m going to stick with it, which I did for a year and then we kind of started turning around a little bit and saying, look, yeah, but are we growing as fast as we could be given the new reality of the ground? Vlad: So what’s the new reality?

Scale 203

Scale Business Sales Hiring CTO Hire 203

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. We're going to talk about why you invest in what you invest. And we're going to talk about, do you ever invest in non startup stuff? I don't know if you recall this Sam, that there was something that was said about VCs or investment or something. So this is Dharmesh.

Payment Methods 140

Payment Methods Technical Review Software Review Payment Solutions 140

OnStartups

JULY 7, 2021

Is your title CTO? Dharmesh: Yes, CTO. We're going to talk about why you invest in what you invest. And we're going to talk about, do you ever invest in non startup stuff? I don't know if you recall this Sam, that there was something that was said about VCs or investment or something. So this is Dharmesh.

Payment Methods 40

Payment Methods Technical Review Software Review Payment Solutions 40

SaaStr

JULY 19, 2019

Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud. At Sun, Peter was the CTO of the Liberty identity consortium that designed SAML 2. In terms of timing, how should entrepreneurs think about whether to start at SMB and move to enterprise or start enterprise and move to SMB?

VP of Engineering 154

VP of Engineering CTO Hire Technical Review Sales Hiring 154

SaaStr

MARCH 3, 2025

The All-Team Roadmap Rule : Neo4j discovered that involving every team member in roadmap prioritization and ensuring everyone gets at least one priority item per release cycle increased adoption of new features by 47%. At SaaStr Annual Neo4j’s CTO Philip Rathle shared their playbook for scaling from $0 to the first $100M.

Scale 254

Scale New CTO CTO Scaling 254

Clouded Judgement

APRIL 16, 2025

David Flynn (Hammerspace CEO) with his team at Hammerspace that also worked with him at Fusion-io At Altimeter, we love investing in companies solving foundational infrastructure problems, and few problems today are as pressing or as universal as unstructured data. Their CTO, Trond Myklebust is equally impressive.

Technical Advisors 130

Technical Advisors Scale New CTO Cloud 130

Sales Hacker

DECEMBER 10, 2024

35:30) Optimal team structures for SMB sales organizations. (52:25) Martin Roth: [2:50] Friends and family, very small investment. And that made it a lot easier for me to build the SMB sales motion that we ended up being the core sales motion that we built at Levelset. It’s in New York. That was the business.

Scale 113

Scale Sales Hiring Scaling CTO Coach 113