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Customer Insights to Transform Sales Conversations

Sales Hacker

Now you have to get commitment from people to participate in the overall process; get commitment from a core group to attend workshop sessions; and get commitment to participate on separate calls or online. Don’t leave the discussion on segments, workflows, and personas to the first workshop. payment, donation to a charity).

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How This Creator Turned $20 Into 40k+ Social Media Followers

Buffer Resources

Welcome back to Creators Unlocked , a series where we interview creators about their best practices and advice for other creators. She has since gone on to speak on panels, host workshops, and launch The PostGrad Playbook. 👀 To keep up with Jahleane, check out her website and follow her on TikTok and LinkedIn.

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Forget Support — Optimize for Full Funnel Customer Success

FastSpring

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. FastSpring provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support.

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Heuristic analysis: A step-by-step video guide for your website

GetUplift

In this workshop, I walk you through everything you need to know about running a heuristic analysis. To make the most of this workshop, grab the template I use to bring my findings together: Grab your heuristic analysis template. Heuristic analysis is a very cool process that I believe every single website should perform.

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Writing coach Leslie O’Flahavan on the dos and don’ts of customer messaging

Intercom, Inc.

Acknowledge what the customer is saying and be as personal and specific as you can. And in 1996, I was teaching day-long writing workshops in government agencies because I’m based in Washington DC, and they’re an employer in the neighborhood. It’s an error and maybe has cost me double payment.

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Recur Boston 2019: It's a Wrap

ProfitWell

We gathered in Boston to discuss all things subscription—kicking off with our Pricing and Monetization Workshop. Some key takeaways include personalizing your outreach, keeping subject lines and emails short, and A/B testing to optimize. We're building all these online products, electronic kiosks, automating everyday things.

Scale 41
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How to Run a Comprehensive Heuristic Analysis on Your Site (+ Specific Questions You Can Ask!)

GetUplift

In this workshop, I walk you through everything you need to know about running a heuristic analysis. To make the most of this workshop, grab the template I use to bring my findings together: Grab your heuristic analysis template. Heuristic analysis is a very cool process that I believe every single website should perform.