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Accelerating Value From Customer Success Technology: An Interview With Jason Bouros

Valuize Consulting

Product Owners are at the center of software development in leading agile software companies. This exact same Product Owner role is critical to your success in adopting and realizing value from your investments in CS technology. Read our article for 5 steps to future-proof your CS organization using Agile development.

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Mental Models to Help You Grow

Sales Enablement, SaaS and Growth

Customer > Team > Individual During my time at HubSpot, the leadership team shared this mental model to help with decision-making. The lesson here is to view your products in terms of S Curves and ensure you’re investing in your next greatest hit. Again, it was an easy to use model which scaled effective decision-making.

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B2B Sales Dev: Interview with Digital Go-To-Market Strategist Andrejs Juš?enko

Teamgate

To develop leadership capabilities, I’m talking about everyone, not only about managers. To my experience, startups are usually technology-focused, in terms of their internal competencies, they are engineers and software developers, but they are lacking the sales and marketing capacity.

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Cognota’s Ryan Austin on Creating an Entire Category (LearnOps)

FastSpring

Stream the full interview below or find it wherever you listen to podcasts. We’re enterprise software for a new category called LearnOps. So essentially building the first operating system for corporate learning and development teams in bringing thought leadership community best practices around the LearnOps category.

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Run Less Software

Intercom, Inc.

are making it easier and faster for software developers to develop complex software applications atop this infrastructure. What took you months to ideate, design and develop can now be copied in days or weeks thanks to these new tools. Investing in things that enable us to move faster and leaner for the long term.

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SaaStr Podcasts for the Week: May 24, 2019

SaaStr

As for Andrew, he started his first software development company at the age of 18 and has been running Wrike for the last 13 years alongside advisory roles with both Ditto and Appulate. How does the product and what you invest in proactively need to change as you move into enterprise? What are the benefits of starting in SMB?

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Later’s Farhan Virji on adapting B2C support strategies for B2B teams

Intercom, Inc.

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer. Know your user.

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