SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.

Scale 152

Scale Payment Services Payment Methods Scaling 152

FastSpring

APRIL 13, 2023

Dopple’s earliest customers are already seeing a 40% increase in conversions, and 71% of their visitors interact with 3D-enabled products. Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. It starts with self service. But that’s not how we live.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Sales Hacker

MARCH 30, 2021

They’ve built a new process of guided selling, which Neil discusses during the show. How Revenue Grid enables smarter selling. Now, without further ado, let’s listen to this interview with Neil Ringers. Revenue Grid, as an app exchange partner, has a lot of credibility in the Salesforce world.

Scale 104

Scale Payments Technical Advisors Sales Recruiting 104

Chargify

OCTOBER 4, 2017

There’s a self-service page, which allows clients to update information on their own. In this post we dive into understanding the billing iceberg effect and what to consider when determining if you should build or buy your recurring billing solution. It allows us to upgrade, downgrade, or cancel a client’s subscription easily.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Chart Mogul

AUGUST 30, 2019

The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. As a general rule of thumb, the higher the rate of consumption the more value they are seeing from your service.

SaaS Payments 52

SaaS Payments Payment Methods Scale Payments 52

Chart Mogul

AUGUST 30, 2019

The problem with SaaS is getting people to see the value in your product. In this guide, I’ll cover why one of the biggest problems impacting the growth of your SaaS company is churn. As a general rule of thumb, the higher the rate of consumption the more value they are seeing from your service.

SaaS Payments 55

SaaS Payments Payment Methods Scale Payments 55

SaaStr

JULY 9, 2019

More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. Our first MVP was actually an SMS based app where job seekers would send six SMSes in order to register on our platform. For example, in Kenya. It’s not a big deal.”

Scale 161

Scale Sales Recruiting Scaling SaaS Payments 161

Sales Hacker

NOVEMBER 19, 2018

This week on the Sales Hacker podcast , we interview Rob Lopez , SVP of Sales at Justworks , one of the fastest growing businesses focused on HR including payroll, benefits and the like. Finding Customers Who Were Sold On an Innovative Narrative [19:29]. They are a phone system designed for the modern sales team.

Finance 60

Finance Sales Hiring Scale Outsourcing Services 60

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Anita Toth. Annette Franz. Christina Crawford Kosmowski.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

MAY 9, 2019

If we really look at a lot of YC companies now a days, we have a ton of B to B companies, and the most common mistake they make is they don’t really understand if they can afford the process they need to do to acquire customers. If your payment system works, you’re not going to rip it out.

Sales Hiring 167

Sales Hiring Scale Payment Solutions Banking 167

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Deliver exceptional customer support using AI and self-service resources. Anticipate future customer needs and work proactively to find solutions.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

SaaStr

DECEMBER 17, 2019

Happy post lunch interview. This is Zach from Plaid and I guess … well, it’s interesting because you’re not a SaaS company, we’re at Saastr … but we’ll talk about what it’s like to not be a SaaS company at SaaStr. Zach : SaaS-ish. Ari : SaaS-ish. Ari : All Right.

Payments 145

Payments SaaS Payments Banking Underperforming Technical Team 145

Sales Hacker

MARCH 2, 2020

The New Solution Selling. Strategy and Process. Sales Enablement. The Sales Enablement Playbook. Enablement Mastery. Blueprints for a SaaS Sales Organization. Innovating for People. Here they are… The 97 Best Sales Books in 2020. Sales Models and Fundamentals. The Transparency Sale. SalesTruth.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

AUGUST 15, 2020

This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

SaaStr

DECEMBER 13, 2019

Below, we’ve shared the transcript of Harry’s interview with Yousuf. So tell me how did you make your way from the wonderful coast of the UK into the world of SaaS and come to now be one of the leading CIOs in the really rising mega wave of enterprise SaaS? And then helping being able to drive innovation across the company.

Technical Advisors 157

Technical Advisors Scale Technical Review Payment Solutions 157

SmartKarrot

MAY 29, 2020

When it comes to the roles and responsibilities of an account manager, it is to foster the customer relationships, interact with the marketing and sales team to prepare sales pitches, establish innovative marketing strategies as well as media proposals. Some are even involved in upselling products and services.

Management 10

Management Healthcare SaaS Payments Technical Review 10

SaaStr

NOVEMBER 22, 2019

Why does Travis believe that SaaS has upended the economic model but not the engagement model? 285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. What questions must you ask?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

Intercom, Inc.

NOVEMBER 23, 2022

The process of an acquisition is, more often than not, a black box. Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. And so, yeah, very surreal.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

SmartKarrot

JANUARY 18, 2022

SaaS (Software as a service) has become a buzzword in recent years. A SaaS company is a service provider that hosts applications and makes them available to customers over the internet. India has seen exponential growth in SaaS investments in the last decade. This article will help you –.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

SaaStr

JULY 26, 2019

252: Eric Christopher is the Founder and CEO @ Zylo, the software management system built for the cloud pioneering a new standard in software management. In Today’s Episode We Discuss: * How Eric made his way into the world of startups and SaaS. What were the biggest challenges in the process? * What has changed?

Sales Hiring 141

Sales Hiring Scale SaaS Payments Payment Services 141

Intercom, Inc.

APRIL 2, 2020

Like so many of our peers, we were due to attend SaaStr 2020 a few weeks back, and we’d lined up interviews with some of the incredible speakers who would have been there. We’ll be releasing those planned interviews down the line, when the time is right. So we can manage the platform and the software totally remote.

Payment Methods 260

Payment Methods SaaS Payments Merchant Services Payment Services 260

Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Below, we’ve shared the full transcript of Harry’s interview with Peter Yared. Peter Yared. Michael Seibel.

VP of Engineering 132

VP of Engineering CTO Hire Technical Review Sales Hiring 132