Headcount Underperforming Technical Team Webinar 
Intercom, Inc.
JUNE 1, 2021
Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.
Sales Hacker
MAY 21, 2020
There isn’t a continual feedback loop between teams. They may or may not have developed a follow-up schedule but are not continually testing. You may create some piece of valuable content — an article, a guide, a webinar, etc. — Feedback loops and consistent team stand-ups are needed to keep Sales and Marketing on the same page.
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Intercom, Inc.
JUNE 21, 2018
Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?
ChurnZero
DECEMBER 2, 2022
Does your Customer Success team have the right structure, workload, and engagement model to hit its goals? Re-segmenting your customer base is a natural evolution of your company, product, and team’s growth. We also had to think about how we were doing their variable compensation to incent fairness across the team.
FastSpring
JULY 11, 2024
We’re human beings with, we come with baggage, good baggage, bad baggage, prior experience, a perspective. If you fully optimize that, then you start moving higher up the funnel for things like downloading a white paper, signing up for a webinar, reading some content. Why do these type of conversions versus webinar signups?
SaaStr
DECEMBER 1, 2023
We’re still learning what world we’re in — some people interview over Zoom, some are focused on how to build teams in the current age, and many are dealing with a weird overhang from the SaaS explosion of 2021, quiet quitting, layoffs, and team turnover. The last thing a VP of Sales wants to do is start without a team.
ChurnZero
NOVEMBER 18, 2022
And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. This is something that I’m doing with fractional headcount allocation. Now we have a name for this.
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