Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. Following best practices to automate retention can optimize renewal rates.

Outsourced Development 95

Outsourced Development Payment Services Payment Solutions Retention 95

SaaStr

APRIL 24, 2021

So many startups these days are claiming they have “ARR” from revenue that … doesn’t recur. Doesn’t ARR stand for Annual Recurring Revenue? ARR now really means revenue with 100%+ Net Revenue Retention. Half of its revenues comes from its software. And 162% NRR.

Merchant Services 356

Merchant Services SaaS Payments Payment Solutions Payment Services 356

User Pilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. Technographic details on devices and platforms used to ensure compatibility and support across technologies. 6-step process to create user profiles: Identify what data to include based on goals. Lik e event tracking or surveys.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

User Pilot

OCTOBER 24, 2023

Usage-based pricing could use tiers, units, volumes, or impact as its basis for subscription cost. Hybrid models and pre-payment discounts offer a good middle ground for scenarios where raw usage data isn’t the best value metric. Better retention rates. Get your free Userpilot demo today! What is usage-based pricing?

Pricing 105

Pricing Payment Solutions SaaS Payments Payments 105

Baremetrics

SEPTEMBER 26, 2021

In addition to calculating subscription data and metrics, Baremetrics also monitors important customer events like upgrades, downgrades, cancellations, and more. With Baremetrics, it’s never been easier to know your customer’s history with your business. You can filter the live stream by the following events.

Payment Solutions 92

Payment Solutions Payments Churn Metrics 92

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Re-engage inactive cohorts with customer retention emails. In this article, we review different ways to identify potential churn and deal with it.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

Chart Mogul

AUGUST 9, 2021

Their community management platform was born from CEO and electronic musician Benji Vaughan’s need to better engage his fans. Their community management platform was born from CEO and electronic musician Benji Vaughan’s need to better engage his fans. Community members can interact with one another via events and messaging.

Payment Solutions 88

Payment Solutions Payments Payment Methods Revenue 88

Subscription Flow

JANUARY 26, 2024

When evaluating the growth and valuation of SaaS businesses, Monthly Recurring Revenue (MRR) is arguably the most commonly used SaaS metric out of all of them. Read more: Metrics that Matter: A Deep Dive into MRR, ARR, Churn, and ARPU for Subscription Business Models What is SaaS MRR growth?

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

Baremetrics

JULY 23, 2021

Pipedrive is a Customer Relationship Management (CRM) platform. CRMs help organizations manage interactions with current and potential customers, increase sales productivity, and improve conversion and retention rates. Here at Baremetrics, we use Pipedrive CRM because its powerful toolkit helps us sell better and faster.

Payments 98

Payments Payment Methods Payment Solutions Payment Services 98

Casey Accidental

OCTOBER 27, 2020

In that essay , we also talked about how a more common route for a SaaS business is to become a platform. Platforms can create an immense amount of long-term value for companies, or be a minor component of their product strategy to maintain product/market fit. The Types of Platforms. Integration Platforms.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

User Pilot

APRIL 29, 2024

TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal. A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. Increase monthly recurring revenue.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. During the sales process, including sales appointment scheduling, meetings and payment processes. Support forums.

B2B 117

B2B Payment Methods Payments SaaS Payments 117

Neil Patel

DECEMBER 8, 2020

In this post, I’ll dive deep into how to use Facebook Watch for marketing, now that the platform has matured. Facebook is still experimenting with different content types by adding, subtracting, and tweaking to find the right balance for their platform. In August 2020, Facebook launched its new music discovery platform, Facebook Music.

Payments 129

Payments Payment Methods Mobile Engagement 129

Casey Accidental

FEBRUARY 20, 2018

Tim Kendall, the former President of Pinterest, repeated those words at an all hands to describe our strategy for monetization a few years ago. My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc. Dropbox is a famous example.

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

User Pilot

MARCH 5, 2024

To select the ideal tool for your needs, you must consider its features, ease of use, data visualization capabilities , integrations, and overall value for money. Integrations : Does the tool integrate nicely with other tools? How easy is the integration process? Value for money : How much does the tool cost?

Payment Solutions 52

Payment Solutions Payments SaaS Payments Payment Methods 52

Chart Mogul

AUGUST 9, 2021

Their community management platform was born from CEO and electronic musician Benji Vaughan’s need to better engage his fans. Their community management platform was born from CEO and electronic musician Benji Vaughan’s need to better engage his fans. Community members can interact with one another via events and messaging.

Payment Solutions 52

Payment Solutions Payments Payment Methods Revenue 52

Neil Patel

JANUARY 11, 2023

Contactless payment methods are tapping into the future of commerce. International Data Corporation (IDC) predicts that 80% of retailers will offer contactless payment and app-based scan-and-pay systems in-store by 2023. IDC estimates this will increase conversion rates by 40% and customer retention rates by 30%.

PayPal 80

PayPal Payment Solutions Payment Methods Merchant Services 80

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. How do they think about attaching payments to those existing customers?

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

Intercom, Inc.

DECEMBER 31, 2019

As we cross the threshold from one decade to another, it’s natural to look back at the previous 10 years and try to make sense of events. Viewed this way, it might seem like the 2010s were less eventful than the 2000s – after all, the tech giants of today are largely the same as a decade ago.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. What is customer retention? Book a demo to get started!

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

OCTOBER 5, 2023

This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions. Userpilot onboarding, analytics , and feedback features can help you reduce CAC and boost revenue. Book the demo to see how! What is CAC payback?

SaaS Payments 105

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 105

Totango

JUNE 3, 2022

To help, we’ve created six email templates you can use for a variety of customer events, including: Customer success manager introductions. Invitations to events. Invitation to Event Email Template. An excellent opportunity to engage clients is inviting them to an event, such as a webinar or seminar. Escalations.

Customer Success 110

Customer Success Payments SaaS Payments Payment Methods 110

How To Buy Saas

MARCH 14, 2024

In today’s world, business owners face a lot of challenges to survive in the industry. From maintaining the best quality of products and services, customer acquisition and retention, maintaining the flow of funds, to managing employees, the daily chores of entrepreneurs are never-ending.

Payments 52

Payments Payment Solutions Payment Methods Business 52

User Pilot

OCTOBER 6, 2022

What customer data can you collect to derive valuable insights and improve retention? Here are six steps to performing customer behavior analysis to boost customer retention: 1. Discover user segments with the highest revenue and customer lifetime value to replicate their journey with similar users.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

ChurnZero

MAY 20, 2021

6M to $10M of Annual Recurring Revenue (ARR) or ~10 Customer Success Mangers (CSMs). But the best Sales and Marketing teams (which also have a relationship component) use well-defined processes and data integrations to drive their operations. But you end up turning your customer journey into an internal process map.

Customer Success 90

Customer Success Payments Payment Services Scale 90

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products.

SaaS Payments 146

SaaS Payments Payment Solutions Merchant Services Software Review 146

Chart Mogul

JUNE 16, 2022

Customer data is spread across multiple platforms: CRM, communication, billing, and subscription analytics. Now you can send revenue and subscription data associated with your customer in ChartMogul directly to Intercom. To connect ChartMogul to Intercom go to Data Platform > Destinations.

Payments 52

Payments Data Azure Payment Methods 52

Chargify

SEPTEMBER 10, 2019

While the math portion may be simple, tying revenue to reps and accurately tracking revenue performance over time is anything but simple—especially in a fast-paced segment like SaaS where any given rep could be selling different price points, billing frequencies, and even billing models like fixed-price vs. metered-usage. .

Payments 61

Payments SaaS Payments Scale Compensation 61

ProfitWell

SEPTEMBER 5, 2019

With ProfitWell’s inception 7 years ago, we began with a mission of understanding and compiling a unified theory for subscription growth. Essentially, we wanted to understand the truth behind why recurring revenue businesses grow, what contributes to that growth, and how we can replicate that growth for our users.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

User Pilot

OCTOBER 17, 2023

Leverage event data to perform funnel analysis and identify areas of friction within the conversion process, then fix them. Provides the means to improve customer satisfaction and retention by creating a product with market fit. Creating custom events with Userpilot.

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

User Pilot

AUGUST 10, 2023

How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. A product adoption platform like Userpilot will enable you to create and trigger surveys contextually across the customer journey and tag responses to identify patterns. an invoicing app.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

CustomerSuccessBox

APRIL 3, 2022

Most businesses make either of the two mistakes: Sending too few emails or Sending just so many emails. Since email marketing plays such an important role in customer acquisition, retention, etc., A great welcome email improves customer engagement and retention. You must email individuals to assist them to.

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

Totango

JULY 15, 2022

Detecting and protecting at-risk customers is important even in the best of times, but it is especially critical during times of economic instability when your current customer base is your greatest (and perhaps only) source of dependable revenue growth. . Total revenue at risk. Percent of revenue at risk.

Payment Methods 86

Payment Methods Payment Services Payments Payment Solutions 86

Practical Advice on SaaS marketing

AUGUST 8, 2015

You've successfully lead someone through the tortuous process from a lead to a qualified opportunity, maybe to a free trialer, and finally to a paying customer. Whatever tactics you use - search engine marketing, events, email, webinars, etc. The vendor promises to deliver certain functionality over the course of the subscription.

Payment Solutions 124

Payment Solutions SaaS Payments Payment Features Payment Services 124

Full Session

DECEMBER 4, 2022

It’s a crucial indicator of how well your business is performing. It gives you a clue on what’s not working with your customer retention strategy and can indicate other business model issues. Customer churn, also known as customer attrition, is the term used to describe a customer’s decision to leave your business.

Churn 52

Churn Payment Services Payments SaaS Payments 52

Subscription Flow

FEBRUARY 14, 2024

Having a CRM like Salesforce for membership management allows your company’s technical staff to focus on other, more productive aspects of business management like expanding the company’s clientele and revenue. Within your CRM, payment details can be directly linked to contacts, sales, and membership records.

Payment Features 52

Payment Features Payment Solutions Payments SaaS Payments 52