SaaStr

FEBRUARY 9, 2023

At SaaStr, our partners are an integral part of our events. In February 2023, we’re heading to Singapore for our first APAC event and we wanted to give a special shout-out to some of the companies that will be there with us! Ahrefs is an all-in-one SEO toolset for growing search traffic and optimizing websites. Ahrefs Pte.

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Payment Methods Payments Payment Solutions Education 197

User Pilot

FEBRUARY 25, 2024

Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods.

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SaaS Payments Trends Payment Solutions Payment Methods 105

FastSpring

MARCH 16, 2023

For instance, since they onboarded an affiliate partner in Japan, their sales in the country have increased by over 300%. Search for Partners at Global Events and Social media MapTiler makes a point of being at developer-focused and other tech conferences to spread brand awareness. “We This will make your partners’ jobs a lot easier.

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Payment Methods Payments SaaS Payments Social Media 148

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. In this article, we’ll walk you through everything you need to know about event data with industry-leading examples. What is event data?

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SaaS Payments Data Payment Solutions Payments 98

User Pilot

APRIL 21, 2024

It helps create in-app experiences to optimize user conversions. Try Userpilot and Take Your In-App Experiences to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a conversion path and why is it important? build in-app experiences that increase product adoption and retention without coding).

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SaaS Payments Payment Services Payment Methods Payment Solutions 104

Subscription Flow

MARCH 28, 2024

By giving the MoR for SaaS authority over tasks like paying taxes, processing payments, and conversions of currencies, SaaS companies are able to concentrate on their core services, improve customer support, and spur innovation in their products. MoR-based solution: Tax compliance issues are taken care of by the MoR.

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Merchant Services Payment Services SaaS Payments Payment Solutions 52

User Pilot

DECEMBER 7, 2023

Similarly, in-app behavioral data can help you to optimize the user experience, and event data can reveal areas of improvement in your conversion funnel. Userpilot provides you with different methods of collecting data, analyzing it, and acting on it. To learn how this can help your business, book a demo today. Gather data.

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Payment Methods SaaS Payments Data Payments 105

User Pilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Collect customer feedback to recognize problematic areas of your app and act on them by addressing actual needs that are not being met (instead of just minor bugs).

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Payment Methods Payment Solutions SaaS Payments Payment Services 103

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Onboarding process funnel. Google Analytics – Best tool for tracking website conversion funnels. Identify friction areas.

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SaaS Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. What is Typeform? Userpilot NPS Dashboard.

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Payments Payment Methods SaaS Payments Payment Solutions 95

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works.

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SaaS Payments Payment Solutions Merchant Services Software Review 145

Natalia Luneva

JANUARY 8, 2022

Facebook and Slack used to be the best community platforms for online businesses: they are free, everyone is using them, and they are easy to use. However, new online community platforms emerged to offer better interface, more customization opportunities, and the chance to create your own mini social network.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. However, several complex types of risks come along with this. Let’s get started.

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Merchant Services Payfac Payment Services SaaS Payments 88

Stax

MARCH 12, 2024

But in reality, companies often have to spend considerable time and resources chasing down late payments that are stuck in Accounts Receivable. Promptly collecting payments from your customers is essential to run a sustainable business. In fact, 81% of large retailers say that real-time payments are critical to their operations.

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Payment Features Payment Methods Payment Services Stax 88

User Pilot

APRIL 3, 2024

Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. PLG and SLG differ in focus: PLG centers on product appeal for growth, while SLG relies on sales strategies and personal interactions. User persona example.

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Innovation Payments Strategy Payment Solutions 104

Totango

AUGUST 23, 2022

For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Persuading a customer to try your freemium app. Phone calls.

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User Pilot

JULY 20, 2023

TL;DR Voluntary churn happens when customers cancel or downgrade their subscriptions while involuntary churn happens when a customer can’t continue using a service for reasons that are partially or entirely out of their control, most of the time related to payment processing issues. Poor onboarding. Bad customer service.

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Churn SaaS Payments Payment Solutions Payments 98

User Pilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Types of free trial models in SaaS For SaaS products, there are at least five free trial models : Opt-in free trial: Users gain access to the software without giving out their payment information. Trials can be tricky. There’s also the cost implication.

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SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

MARCH 5, 2024

User behavior analytics tools are applications that track and analyze how users interact with your website or app. Will it scale well with your app or website? H4 Key features Event analytics : Tag and track individual features to see how users interact with them. What kind of data can you visualize?

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Payment Solutions Payments SaaS Payments Payment Methods 52

User Pilot

APRIL 29, 2024

SaaS renewal best practices for driving free to paid conversions include: Create a personalized onboarding experience to retain trial users. Personalize the cross-sell messages based on user segment. A proper SaaS renewal management system tracks user behavior to identify customers at risk of churning.

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SaaS Payments Business SaaS Payment Solutions 102

User Pilot

APRIL 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

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Payment Solutions Software Review SaaS Payments Software 52

Intercom, Inc.

AUGUST 31, 2021

With these new transactional messaging capabilities, you can reach your customers where they already are, using timely, relevant, personalized messages that are simple to set up and easy to measure – no engineering team required. Payment expirations. And no need to keep paying subscriptions for extra software you don’t need.

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Payments Payment Solutions Payment Methods Subscription 218

User Pilot

FEBRUARY 22, 2024

Personalize the experiences of your new customers to accelerate their time to value. Incorporate secondary onboarding to bring hidden features of your product to light and ensure higher customer satisfaction. Analyze your funnel to identify friction and drop-off points and use UX research methods to find out the reasons.

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SaaS Payments Payment Methods Strategy Payments 52

Neil Patel

JULY 12, 2021

Marketing automation is the act of using software and technology to create and implement applications to automate repetitive tasks, such as (yes) email marketing, ad campaigns, tracking, and much more. Basically, it makes personalized messages simple. It also includes a dedicated IP address and phone support.

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Payment Methods Scale Payments Marketing 145

User Pilot

FEBRUARY 5, 2024

However, your conversion rates are highly affected by your free trial model, and they include: Opt-in free trial : Invites users to try the product without upfront payment information, lowering entry barriers and ideal for quickly demonstrating product value. Besides, anything above 30% is regarded as exceptional.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

Buffer Resources

OCTOBER 23, 2023

Instagram Data Portability Users can now transfer their Instagram media to Google Photos and other services, enhancing data management across apps. Verified for Business Onboarding Meta revealed the onboarding steps for its Verified for Business program, aimed at authenticating business identities.

Social Media 85

Social Media Payments Payment Services Payment Methods 85

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Let’s dive in! Path analysis. Enterprise.

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Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Let’s dive in! Path analysis. Enterprise.

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Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Let’s dive in! Path analysis. Enterprise.

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Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Let’s dive in! Path analysis. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. Let’s dive in! Path analysis. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc.

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SaaS Payments Software Review Payment Solutions Payment Methods 98

User Pilot

AUGUST 10, 2023

It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. After the free trial ends to understand why they converted.

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SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

JULY 5, 2023

You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences. Offer self-service options to let customers find solutions easily and remain satisfied.

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SaaS Payments Payment Solutions Payment Services Payment Methods 98

User Pilot

FEBRUARY 10, 2023

Also, it helps to personalize the customer experience and boost customer loyalty. Send out personalized content to different user segments. For example, create a tailored onboarding flow based on the customer’s jobs to be done. Identify your loyal customers and onboard them into a loyalty program.

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SaaS Payments Payment Methods Payment Solutions Payment Services 98

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. Nico: Exactly.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162