ChurnZero

MARCH 31, 2020

Takeaway #1: Don’t be afraid to ask customers how they’ve been impacted by this crisis—whether it’s directly via phone or passively via a survey. Reaching out to customers via phone helped motivate their team by hearing customers’ sense of relief and gratitude. It’s been hard to contact customers by phone since offices are closed.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

SaaStr

JULY 9, 2019

I’m probably the most hated person in the room right now, but please indulge me. More than half of Kenya’s GDP is now transacted through a mobile, through arguably the most successful mobile banking and payment system called M-Pesa. They didn’t have any cell phone credit. I’ll go easy on you.

Scale 159

Scale Sales Recruiting Scaling SaaS Payments 159

OPEXEngine

JUNE 9, 2020

To help accelerate your business you must embrace that in the post-COVID world, your customers will be much more willing to accept remote delivery of services that were traditionally delivered in person. Help them, educate them – even if it does not lead to immediate business, it enhances your relationship and will lead to future business.

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. * First, what is continuous customer development? Does it have to be in person? What is the process to do it efficiently?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

OPEXEngine

JULY 28, 2020

They define a bold path to leadership, they make difficult portfolio choices, they allocate resources strategically and they build strong capital structures. The company makes little from the operating system itself, but the more Android phones that are out there, the more Google collects in mobile ad and app revenue.

Payment Solutions 52

Payment Solutions Strategy Payment Services Scale 52

SaaStr

AUGUST 15, 2020

Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still. Jay Snyder: So I guess I’d say it’s forcing us to both challenge our customers more than ever, and by extension us to be educated and in tune with the customer’s business, more than ever. Nick Mehta: So let’s dive into the future.

Payment Methods 189

Payment Methods Merchant Services Scale Payments 189

SaaStr

APRIL 23, 2019

” The whole point of building a corporation, is not having personal liability attached to it. So, there’s all these people who are just using debit cards, and just walking around with debit cards with 120 000 in the bank, or just using their personal card for all these things. We know a lot about payments.

Sales Hiring 151

Sales Hiring Sales Recruiting Scale Payment Methods 151

Kellblog

JANUARY 30, 2021

Here’s Lynch’s website (now seemingly somewhat out of date) to hear his side of this story. Leadership matters. While it should get captured in remaining performance obligation (RPO) , so do a lot of other things, so I’d personally break it out. So, with that charitable scoring, I’m 7 and 3 on the year.

Technical Review 143

Technical Review Payment Services Payments AI Search 143

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. Collaborate with sales leadership to design account handoff processes. Act as an internal customer advocate working closely with leadership to foster a company-wide culture of customer success.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

SaaStr

OCTOBER 10, 2019

So you can create this online interactions that are amazingly beautiful without any need for codes and without any, let’s say, true design education. Like they were looking at this existing forums as the online version of lifeless paper forms. So that we can suggest you like other eCommerce’s do as well.

Scale 134

Scale Scaling Payment Methods SaaS Payments 134

SmartKarrot

MARCH 23, 2023

Demonstrating our SaaS platform online. Aid in developing instructional materials and training programmes to support customer education. Collaborate on fundamental customer success KPIs and performance with the senior leadership team and larger go-to-market team. Payment that is competitive. Answering client questions.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

SmartKarrot

SEPTEMBER 7, 2022

Collaborate with customer value leadership to drive growth and scalability through ongoing internal Databook projects and initiatives. Power the growth of your merchants in multiple channels, through proactive advisory in Adyen’s products and services as well as the international payments landscape. Promote the value of the product.

Merchant Services 19

Merchant Services Customer Success Payment Services Sales Hiring 19

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. Here, Brian walks through strategies and methods for moving deals through the pipeline and adding more “Closed Won” deals to the board. Steal Like an Artist.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

User Pilot

MAY 8, 2024

Personalize experiences for different customer segments. Educate customers with resources in multiple formats like blogs, webinars , or videos. Cultivate a customer-centric culture from leadership down. Personalization satisfies users’ emotional needs: it makes them feel valued and understood.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

Incredo

NOVEMBER 1, 2019

Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. The same goes for the website, customer support, and user onboarding. Focus: Product and Customer Journey. Focus: Customer Onboarding and Face-to-Face Conversion.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Daphne Lopes. Donna Weber. Emilia D’Anzica.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

NOVEMBER 21, 2020

I was working on a startup that was an early mobile payment platform. It was basically using Bluetooth and an app on PalmPilots to do wireless payments in restaurants. My account runs my website. So if you think about just a manufacturer and you’re making a toy, you might sell it direct to consumer on your own website.

SaaS Payments 248

SaaS Payments Scale Payment Services Payment Solutions 248

SaaStr

APRIL 18, 2019

And my education, I went to MIT to study mechanical engineering, and I think I would have thought I was going to go into the pump business like my father. I sell highly engineered complex pumps and I can’t sell them like a book online.” Dell was selling configural PCs online. And that really gave us the inspiration.

Sales Recruiting 165

Sales Recruiting VP of Engineering Scale SaaS Payments 165

SaaStr

JULY 8, 2020

Personally, our team has been holding back a little bit. What I personally have seen in my little portfolio and the founders I work with is what I call the COVID beneficiaries. Look, okay, let’s say half your business sells to eCommerce, but 20% sells to live events. Are you more excited about eCommerce?

Investment 159

Investment Technical Review Part-Time VPE Development Team Review 159

SaaStr

JUNE 16, 2020

Matt Garratt: And it’s not just going to be we think in things like work from home tools like Zoom or IT solutions like VPN, but it’s really going to transform how business is getting done, whether that’s online education and learning. Right now, learning for companies is only at 10% online.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

SaaStr

OCTOBER 21, 2019

As for Robert, prior to MessageBird, he was co-founder and CEO of Zaypay.com which focused on driving mobile payments into 50+ countries, enabling 1.5bln users to pay for virtual goods through their phones (sold to Mobile Interactive Group (MIG). billion users to pay for virtual goods through their phones.

Scale 100

Scale Payment Methods SaaS Payments Payment Services 100

SaaStr

OCTOBER 29, 2019

What I love about SaaS as a product person is that it’s a longterm value exchange. They’re overwhelmed by the payment decision of which plan to buy. In the world of SaaS, we need to spend time on making sure we’re building for the right person, knowing who we’re building for, understanding why they pay you.

Payments 100

Payments Pricing Compensation SaaS Payments 100

Baremetrics

NOVEMBER 10, 2019

For example, your marketing leader may not need access to everyone’s salaries, and yet they should be the person owning your marketing funnel driving the new customer forecast. The first method is error-prone to say the least, and the second is just too time-consuming (and still error-prone).

Deferred Revenue 111

Deferred Revenue SaaS Payments Sales Hiring Payment Services 111

Sales Hacker

MAY 13, 2019

She discusses how she transitioned into her role at Square by first being the best person you can be in your role. Square is a $30 billion market cap company that is an all encompassing payments and commerce business that serves the small and medium sized businesses of the world. It was the toughest education.

Payments 56

Payments Scale Sales Hiring Payment Methods 56

SaaStr

DECEMBER 13, 2019

Things are just moving at such a dizzying pace that you have to really be able to reiterate an education through repetition is probably one of the advice that I tend to basically give to founders. I think this are the things that people just take for granted. There’s a scale, so it’s a good question to basically have.

Technical Advisors 152

Technical Advisors Scale Technical Review Payment Solutions 152

Sales Hacker

SEPTEMBER 20, 2022

But, in the words of my personal household saint, LeVar Burton, you don’t have to take my word for it. Clients canceling events, reducing spend, and failing to make payments. The panelists recommended: Double down on training and education for your teams. Basically: Today’s economic climate looks very different from 2008.

Sales Hiring 81

Sales Hiring Marketplace as a Service Payment Services Banking 81

SaaStr

AUGUST 27, 2019

As each of you have likely personally experienced, whether you’re a founder on sales, with each compensation lever you pull, there are inevitably behaviors on the sales team that get pushed. And so that required leadership coming in and saying, “What exactly am I looking to incentivize here?”

Sales Recruiting 132

Sales Recruiting Sales Hiring Scale Sales 132

SaaStr

AUGUST 26, 2022

They’ve architected the way they do payments differently in Europe. Attendee 9: What would be your advice on finding a mentor on a personal level and for management, and what are things that we should be careful about when finding a mentor? There were moments, there are brief moments in COVID, I’m just speaking personally.

Sales Hiring 195

Sales Hiring Scale Sales Recruiting Scaling 195

SaaStr

AUGUST 15, 2019

Robert Vis: So, I was working on my previous company called ZayPay, which was an API to pay for virtual goods on your mobile phone bill, and we ran into this problem where we needed to use text messaging as a way to verify user’s phone numbers. Then we couldn’t process the payments.

Scale 100

Scale Payment Methods Scaling SaaS Payments 100

SaaStr

AUGUST 15, 2019

Robert Vis: So, I was working on my previous company called ZayPay, which was an API to pay for virtual goods on your mobile phone bill, and we ran into this problem where we needed to use text messaging as a way to verify user’s phone numbers. Then we couldn’t process the payments.

Scale 100

Scale Payment Methods Scaling SaaS Payments 100

Sales Hacker

SEPTEMBER 15, 2020

Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend. Key lessons learned in 10 years of top leadership [12:23]. Sam Jacobs: Today on the show, we’ve got Brian Litvack, the first person that ever hired me as a sales consultant and my fast friend.

Leadership 63

Leadership Payments Scale Payment Methods 63