Inturact
APRIL 18, 2023
Your app onboarding experience is the gateway to user retention and long-term success. So, how do you make sure your onboarding process is engaging, effective, and enjoyable? In this blog, we won't give you a one-size-fits-all solution. Instead, we will explore the different approaches to app onboarding, the dos and don'ts, and the best practices.
Totango
APRIL 18, 2023
Welcome to the era of “do more with less.” That phrase has become the earworm of 2023, stuck in our head no matter how many other tunes we try to sing. In this uncertain time, many business leaders are seeing budget cuts, longer sales cycles, and forecasts being continually reexamined … but there is good news. This is the moment for CS to shine. As businesses are laser-focused on retaining and growing current clients, they’re turning to their customer success (CS) teams and leaders to make it h
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User Pilot
APRIL 18, 2023
In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth.
Sales Hacker
APRIL 18, 2023
Video is the absolute best tool for job hunters. Hands down. It’s the open secret to success! It’s the future, and the future is here. (It’s just not widely distributed yet). If you want to get a leg up and 10x your job hunt results, then stay with me for the whys and hows of sending video as a job hunter. Table of contents Joel’s background: 80% interview rate, 0 sales experience Burn your resume!
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User Pilot
APRIL 18, 2023
We can all recognize good survey questions when we see them. They’re well crafted to help you gather valuable user feedback. But crafting one can be a real head-scratcher. Where do you begin? What should you (or shouldn’t you) ask? Which question(s) will draw better responses? In this article, we discuss different types of questions, and how to write good surveys.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
User Pilot
APRIL 18, 2023
What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions.
Nimble - Sales
APRIL 18, 2023
Do you know how many leads and customers you’re getting from your Google Ads? What about your Facebook Ads or SEO efforts? Most businesses have tools like Google Analytics installed on their website, which allows them to see where their visitors are coming from, but don’t have that information flowing into their CRM to measure […] The post How to See Where Your Leads Are Coming From in Nimble appeared first on Nimble Blog.
SmartKarrot
APRIL 18, 2023
Role: Customer Success Manager Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Customer Success Manager, you’ll focus on how we can leverage our products and services to help our clients achieve their ecommerce needs as we work with them to learn what those needs are. Become an authority on the CommerceIQ platform and assist clients in implementing best practises to meet their objectives in business.
SaaStr
APRIL 18, 2023
Dear SaaStr: What Are The Things Startups Just Have to Get Right? Let’s break it down. Let’s talk about what you don’t have to get right: Rockstar Founders? Not required. Yes, to build the next Slack, the next Amazon, the next Tesla, whatever, perhaps you need one of the greatest founders of all time. But many founders at very successful start-ups are smart and incredibly driven, but no Elon Musk.
Speaker: Timothy Chan, PhD., Head of Data Science
Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.
SmartKarrot
APRIL 18, 2023
“When the customer comes first, the customer will last.”- Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. However, identifying the proper steps to expand your team can be challenging. As your customer base grows, business leaders must know the latest and best practices to ensure low customer churn rates and high product renewals.
Tom Tunguz
APRIL 18, 2023
Every company will be an AI company. Every startup needs an AI strategy - not just for fundraising or press appeal. User expectations have changed. When one email composer window autocompletes sentences, every email product will need to follow. When one customer support bot provides a meaningfully better experience to answer questions, every competitor will match it.
IT World
APRIL 18, 2023
No matter what US President Joseph R. Biden Jr. said , NSO Group is still around; the privatized spying service produced zero-click exploits against iOS 15 and iOS 16 last year, according to the latest report from Citizen Lab. It also suggests Lockdown Mode is effective against such attacks. A trio of exploits used in complex form The report reflects what Citizen Lab learned from investigating attacks against Mexican human rights defenders.
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