SaaStr

FEBRUARY 18, 2022

Sales-driven SaaS startups end up with about half their headcount in sales and marketing. It sounds high at first, until you realize that's just how the math works. Software itself and other departments get leverage. Sales doesn't. — Jason BeKind Lemkin (@jasonlk) February 17, 2022. One thing that sneaks up on you in SaaS is just how many sales, marketing and revenue professionals you are going to need: First it sneaks up on you in the early days because the initial tiny team becom

Scale 332

Scale Sales Hiring Scaling Headcount 332

Tom Tunguz

FEBRUARY 18, 2022

The most consistent sales leader I’ve worked with hit plan 27 consecutive quarters. How can a sales leader develop similar repeatability? Much goes into it here are the reports he used to manage his team at the board level. The PQR (pipeline-to-quota) funnel is first. Pipeline is the total value of the accounts within a stage or later. Quota is the aggregate quota on the street for the quarter.

Scale 331

Scale Sales Forecasting Outsourced Development 331

SaaStr

FEBRUARY 18, 2022

What does success look like for your customers? . The definition of success will vary from business to business, from customer to customer. That said, customer success is evolving, and the importance of customer success continues to grow. Nick Mehta , CEO at Gainsight , discusses ten ways customer success is changing and how you can help your business catch up if you’re still a bit behind. . 1.

Customer Success 225

Customer Success Retention Company Culture Metrics 225

Andreessen Horowitz

FEBRUARY 18, 2022

Crypto faces a major barrier when it comes to mainstream adoption: The user journey is complicated and not yet built-out, and it’s not at all easy or intuitive for people new to crypto to even do the simplest possible thing — hold complete control over their own digital assets. Of course, it’s not required that. Read More. The post The Missing Link Between Web2 and Web3: Custody appeared first on Future.

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Payments

Groove HQ

FEBRUARY 18, 2022

It's cheaper to keep an old customer than to acquire a new one—with that in mind, we'll walk you through customer retention strategies and ideas. The post Guide to Customer Retention (Definition, Rates, Strategies & More) appeared first on Groove Blog.

Retention 125

Retention Strategy Customer Support 125

SaaS Metrics

FEBRUARY 18, 2022

App development has never been as easy as it is today. There are numerous reasons to make an app, from the money you can make from ads to using it as a way to bring people to your business. If you want to know how to develop an app, all you need. Read more. The post 9 Easy Steps to Develop an App in 2022 first appeared on SaaS Metrics.

Development 52

Development Metrics SaaS Business 52

IT World

FEBRUARY 18, 2022

In the quest of ambitions to become leaner and nimbler, businesses are increasingly outsourcing non-strategic functions to third parties, but the process of bringing those vendors onboard is typically anything but nimble. Vendor onboarding often takes six months at large organizations, according to the Institute of Supply Chain Management. Due diligence can be exhausting.

Outsourcing Services 84

Outsourcing Services Onboarding Data Management 84

SmartKarrot

FEBRUARY 18, 2022

Role: Director of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Gorgias As a Director of Customer Success, you will create and execute scalable strategies to improve customer engagement, CSAT, product usage, and retention. Own your team’s metrics and drive the plan to exceed them, specifically expansion, churn mitigation, and business reviews.

Customer Success 19

Customer Success Merchant Services Sales Hiring Technical Review 19

IT World

FEBRUARY 18, 2022

Pandemic time has not felt the same as normal time. It feels like just a few months since I reviewed the iPad Air 4. At the time, I said it was the best all-around tablet in the Apple fleet. I haven’t changed my mind, but it’s now also the oldest model in Apple’s current range. (Where does the time go?) So, what can we expect from iPad Air 5 this spring?

Branding 80

Branding 80

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

Innovation

SmartKarrot

FEBRUARY 18, 2022

A big toast on reaching the pinnacle of customer success in your organization. But have you ever wondered how and where to begin with? There is always a nervous energy when you have achieved so much, but you still know there are still miles to go! . I can sense your nervous energy right now! Your first big role…You want to do wonders and achieve big but are also a bit nervy.

Customer Success 10

Customer Success Underperforming Technical Team Technical Review Company Culture 10

IT World

FEBRUARY 18, 2022

A funny thing has happened over these past several years: Our smartphones, by and large, have grown consistently bigger. And yet our person-sized paws have remained vexingly unchanged. The result, as you've probably noticed, is an awful lot of awkward interactions. The devices we carry can no longer be controlled with the stretch of a single thumb or the simple reach of a forefinger — and especially when you find yourself trying to use your phone with the same hand that's carrying it, that can l

AWS 86

AWS 86

SmartKarrot

FEBRUARY 18, 2022

If you have ever faced frustration over any activity due to indecisiveness, you are facing decision fatigue. Decision intelligence is a crucial topic that deals with choosing between alternatives. There is high unpredictability of business outcomes in today’s age. There are more options, choices, and models to choose from. The onus on business decision-making is to be quick, precise, and mindful of the entirety of your business intelligence.

Business 10

Business AI Systems Review Technical Review 10