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Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. New software engineers quickly learn that a lot of complexity arises from error handling. Case study: Resolution Bot.

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10 technical strategies to avoid when scaling your startup (and 5 to embrace)

Intercom, Inc.

Although they may seem like strong opinions, many of these tips echo the main tenets of software engineering: work with you’ve got, design solutions as needed, don’t repeat yourself, and keep it simple, stupid! But over time, we noticed that teams hated working on these services. The top ten technical strategies to avoid.

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? With his latest book, Staff Engineer , Will is hoping to answer all of these questions. I was the only manager, and I definitely didn’t know what I was doing.

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The new dawn of Machine Learning

Intercom, Inc.

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. Des Traynor: So, maybe just a couple of dictionary definitions. Fergal Reid: Exactly.

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Stripe’s Will Larson on engineering and infrastructure management

Intercom, Inc.

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. The tenets of foundation engineering at Stripe.

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Best DAST tools for DevOps & software development teams

Audacix

Table Of Contents The strangest reality of application security in the age of "shift left" is the poor understanding of DAST tools (dynamic vulnerability scanning tools) and, particularly, the value that they the offer as part of a modern software development lifecycle. How does DAST work?

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Best DAST scanning tool for DevOps-enabled software development teams

Audacix

The strangest reality of application security in the age of "shift left" is the poor understanding of DAST scanning tools (dynamic vulnerability scanning tools) and, particularly, the value that they the offer as part of a modern software development lifecycle. Github) and your preferred CICD pipeline orchestration tool (eg.