User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 78

Onboarding SaaS Payments Payment Services Payment Solutions 78

Stax

APRIL 18, 2024

Independent Software Vendors (ISVs) and Software-as-a-Service Providers (SaaS) operate within the same market, thus creating a push-and-pull revenue dynamic. TL;DR ISVs develop and distribute software products independently and often collaborate with hardware manufacturers and platform providers.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Physical and eCommerce product subscription businesses are expected to make up 45% of the market’s value.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

User Pilot

APRIL 30, 2024

The higher your adoption rate, the more customers will use your product, resulting in more revenue. The product adoption process includes six stages: Awareness, Interest, Evaluation, Trial, Activation, and Adoption, each crucial to a product’s market integration. Product adoption process. Your adoption rate.

Payments 83

Payments Payment Solutions AI Search Payment Services 83

Subscription Flow

NOVEMBER 28, 2023

One way to do that is through marketing and revenue-generating strategies such as freemium and product demos which are critical to growing one’s clientele. This can be done through a variety of platforms, including social media, email marketing, online ads, and content marketing.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Tom Tunguz

MARCH 28, 2021

Some examples include streamlining customer onboarding. Robots read pdfs that customers provide and input that data into other computer systems. Customer support teams might use RPA robots to read the contents of an email, find an order number, look up the order, and present the support agent with some key data.

Payment Services 359

Payment Services Metrics Payment Solutions Payments 359

Subscription Flow

NOVEMBER 13, 2023

However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. Less tech-savvy business owners transitioning from legacy systems may want guided onboarding rather than self-service.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

Subscription Flow

MARCH 28, 2024

By giving the MoR for SaaS authority over tasks like paying taxes, processing payments, and conversions of currencies, SaaS companies are able to concentrate on their core services, improve customer support, and spur innovation in their products.

Merchant Services 52

Merchant Services Payment Services SaaS Payments Payment Solutions 52

Natalia Luneva

JANUARY 8, 2022

Facebook and Slack used to be the best community platforms for online businesses: they are free, everyone is using them, and they are easy to use. However, new online community platforms emerged to offer better interface, more customization opportunities, and the chance to create your own mini social network.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

User Pilot

MARCH 24, 2024

Onboarding flow for new users. Customer support user flow. Here’s a user flow example depicting the user journey from login to successful credit card payment. For a B2C company like Spotify, they’ll need a music app user flow, an e-commerce payment flow, and so on. Build your user flow diagram. Referral user flow.

Payment Solutions 98

Payment Solutions Payments Software Review SaaS Payments 98

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. They assume that when you have a great product, customers will always come back. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success.

Customer Support 59

Customer Support Payment Methods SaaS Payments Payment Solutions 59

Blulogix

MARCH 15, 2024

Recurring & Usage Billing The Imperative for Automation In the intricate web of subscription management , numerous processes—from account setup and usage tracking to billing and customer communications—demand precision and timeliness. Pilot and Iterate: Implement automation in stages, starting with areas that promise quick wins.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. So, it’s legit to have a customer success team in hand. Stay tuned and read on to incur extra SaaS revenue. Didn’t this get you curious already?

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98

Blulogix

JANUARY 28, 2024

A Step-by-Step Guide to Implementing a Robust Subscription Billing Software By BluLogix Team Choosing the ideal subscription billing software is a crucial decision, but it’s just the beginning of optimizing your recurring revenue operations. BluIQ offers robust data integration capabilities to streamline this process.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

User Pilot

MARCH 23, 2023

TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. What is customer churn?

SaaS Payments 94

SaaS Payments Churn Underperforming Technical Team Payment Methods 94

Blulogix

JANUARY 28, 2024

What is my Step-by-Step Process for Implementing BluIQ for Billing? By BluLogix Team Choosing the ideal subscription billing software is a crucial decision, but it’s just the beginning of optimizing your recurring revenue operations. BluIQ offers robust data integration capabilities to streamline this process.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

User Pilot

APRIL 29, 2024

Customer lifecycle segmentation separates customers according to their stage in the customer journey. Userpilot is a product growth platform with advanced segmentation features. You can segment your customers based on their feedback responses as well as in-app behavior. How to segment customers in Userpilot.

Payment Solutions 87

Payment Solutions SaaS Payments Payment Methods Payments 87

Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. It’s the engine that drives revenue predictability and customer relationships.

Subscription 52

Subscription Payment Features Payment Services Payments 52

FastSpring

JANUARY 5, 2021

To help you find the right billing software for your online business, we’re covering the ten features your billing software needs to have: 1. Revenue Recovery. Customization. Third-Party Integrations. Again, you’re not an accountant; you’re a business owner. Or at least view screenshots of the actual platform.

Payment Methods 86

Payment Methods Payment Solutions Payment Services Payments 86

User Pilot

FEBRUARY 25, 2024

The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. Frictionless sign-ups and proactive support are now essential for winning over users. Predictive analytics are driving business decisions such as product and marketing strategy.

SaaS Payments 97

SaaS Payments Trends Payment Solutions Payment Methods 97

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Increase revenue growth. Onboarding process funnel. Funnel analysis allows you to: Measure company performance. Review funnel.

SaaS Payments 95

SaaS Payments Payment Services Payment Methods Payment Solutions 95

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 96

Churn Underperforming Technical Team SaaS Payments Payment Solutions 96

User Pilot

JULY 20, 2023

Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Poor onboarding. Bad customer service. Provide proactive customer service.

Churn 85

Churn SaaS Payments Payment Solutions Payments 85

User Pilot

JULY 27, 2023

Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer. In large companies, the CSM also oversees other customer success roles. Account Managers: They serve as the lead point of contact for all customer account management matters.

Sales Hiring 95

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 95

Baremetrics

JULY 30, 2021

Within their platform, users can manage various aspects of their online customers such as subscription, recurring billing, invoicing, payments, accounting, taxes, and more. Baremetrics on the other hand monitors subscription revenue for businesses that bring in revenue through subscription-based services.

Systems Review 52

Systems Review Technical Review Payment Features Payments 52

Frontegg

MAY 27, 2021

Instead you should focus on Natural Rate of Growth (NRG) to determine the percentage of recurring organic revenue. This metric is a strong future revenue indicator. This innovative software tool is a proven and tested customer engagement booster. This starts with smooth onboarding and increased stickiness to accelerate growth.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

billion in online revenue compared to just $57 million in 2011. Kicking off a subscription business requires considering a lot of new aspects. For starters, there’s pricing, onboarding procedures, defining your performance metrics, and more. For this you will need to pick the right platform. Did You Know?

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

User Pilot

DECEMBER 19, 2023

TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. A few of these are: Try to better understand customers by mapping their user personas.

SaaS Payments 83

SaaS Payments Management Customer Lifetime Value SaaS 83

User Pilot

OCTOBER 5, 2023

You can reduce the payback period through PLG strategies like self-serve onboarding, focusing on cost-effective acquisition channels, iterating on pricing models , investing in customer retention , and using contextual upsell and cross-sell messages. Book the demo to see how! What is CAC payback?

SaaS Payments 97

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 97

Intercom, Inc.

MARCH 16, 2021

Today, customer expectations are at an all-time high. Simultaneously, support teams are struggling with spikes in conversation volumes. A proactive customer support approach is the key to regaining control. The typical support “strategy” is to let common issues roll in for your support team to address.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

User Pilot

APRIL 29, 2024

TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal. A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. Increase monthly recurring revenue.

SaaS Payments 77

SaaS Payments Business SaaS Payment Solutions 77

ChurnZero

JANUARY 18, 2024

SaaS enables customers to trade the large capital expenditures associated with traditional enterprise software for smaller operating expenses: a lower cost of entry, and minimal IT infrastructure to manage. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue. However, that benefit comes with risks.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Neil Patel

SEPTEMBER 12, 2020

However, as they are multi-purpose in nature, you cannot expect these features to not be as in-depth and robust as more specialist platforms. Content management platforms. Thought leadership – In many industries, it is useful for people of prominence to share their unique insights on a public platform. eCommerce platforms.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

FastSpring

JANUARY 26, 2024

Jake, Head of Customer Success for Sideways 6, explains that the current trend is to measure their success through the customer’s success, with CS being an integral part of impacting the entire business. I support the digital product community through my role at FastSpring. And much more! Jump to highlights.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

User Pilot

MARCH 29, 2023

A responsive customer support service. A clear and problem-free buyer journey or onboarding experience. The Net Promoter Score measures your brand’s customer experience. It shows how likely customers are to recommend your products/store to their peers on a scale from 0 (very unlikely) to 10 (very likely).

Payment Methods 71

Payment Methods Scale Payment Services Sales 71

User Pilot

MARCH 5, 2024

To select the ideal tool for your needs, you must consider its features, ease of use, data visualization capabilities , integrations, and overall value for money. Integrations : Does the tool integrate nicely with other tools? How easy is the integration process? Value for money : How much does the tool cost?

Payment Solutions 52

Payment Solutions Payments SaaS Payments Payment Methods 52