Stax

JANUARY 28, 2024

This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries. The most potent benefit of the subscription-based business model is that companies are guaranteed a fixed revenue stream—if they can retain their customers or subscribers.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. The group is professionally moderated, there’s no cost, and you don’t need to be a FastSpring customer to apply.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

User Pilot

JANUARY 11, 2024

As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. You can make the onboarding experience less stressful by simplifying the signup and KYC processes.

Onboarding 99

Onboarding Payment Services Customer Success Payment Solutions 99

Intercom, Inc.

DECEMBER 31, 2019

Putting narrative order on the past decade, a 10-year-period that has somehow remained stubbornly nameless, is quite the challenge, but it’s impossible to make sense of the 2010s without understanding the role of software. Rise of the cloud and SaaS businesses.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

FastSpring

MARCH 8, 2024

SocialBee , a social media management platform and SaaS based in Romania, first started using FastSpring in 2018. However, as SocialBee utilizes many different ways to package and monetize their software as a service subscriptions, they began discovering new ways to test the FastSpring platform’s capabilities.

Merchant Services 142

Merchant Services Payments Subscription Payment Features 142

SaaStr

SEPTEMBER 22, 2021

And they are both incredibly impressive — 118% growth at $3B run-rate and $500m in ARR in software alone may be an all-time record — but also, perhaps not SaaS? #1. With gross margins of only 21%, is Toast really a software company? Wix just has more software revenue to blend the total margins higher.

Payment Methods 268

Payment Methods Payment Solutions Payments Cloud 268

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. What is customer support software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. So, it’s legit to have a customer success team in hand. Stay tuned and read on to incur extra SaaS revenue. It’s going to be a long way.

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. What is a SaaS business model?

Sales Hiring 95

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 95

User Pilot

APRIL 29, 2024

Customer lifecycle segmentation separates customers according to their stage in the customer journey. You can segment your customers based on their feedback responses as well as in-app behavior. A segmentation survey is a form used to categorize customers or a market into groups based on shared characteristics.

Payment Solutions 87

Payment Solutions SaaS Payments Payment Methods Payments 87

Subscription Flow

NOVEMBER 28, 2023

A major issue that arises, especially in the B2B SaaS business model, is how to break into the upmarket market as startups develop into scaleups that are primarily focused on increasing their market capitalization. In their early stages, SaaS software startups typically target the early adopters in the tech or mid-market segments.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Totango

SEPTEMBER 30, 2020

Today we are releasing the Early Warning System SuccessBloc, which gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. You’ve likely experienced this scenario before: you’ve got a customer who’s using your products regularly and getting value out of your solution.

Payment Solutions 62

Payment Solutions SaaS Payments Payment Services Marketplace as a Service 62

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. It starts by understanding why customer success is important.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

Totango

AUGUST 21, 2020

In our latest installment in the CXO Series , we sat down with Keith Strodtman, COO, Customer First and Shelby Czarnota, Vice President, Customer Success Business Solutions at SAP as we discussed SAP’s Transformation and Innovation in Customer Success and why they deployed Totango as their One Customer Success Platform.

Innovation 115

Innovation Customer Success SaaS Payments Payment Services 115

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn.

SaaS Payments 94

SaaS Payments Churn Underperforming Technical Team Payment Methods 94

SaaStr

SEPTEMBER 26, 2019

So, despite SaaS multiple and the public markets being at near record highs, we’ve seen things start to … wobble a bit overall in tech: The WeWork IPO simply failed , and the Peloton and Direct Smile IPOs were broken. One of the greatest SaaS companies of all times, but still, it turned out to be mortal. Slack is mortal.

SaaS Payments 276

SaaS Payments Sales Hiring Scale SMB 276

Subscription Flow

NOVEMBER 13, 2023

This necessitates the use of specialized software by subscription-based businesses to manage their subscriptions and automate recurring billing and revenue operations. Chargebee is one such SaaS product, but there are a number of reasons why a company, especially a startup or SME, could be looking into Chargebee competitors.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. What is SaaS account management?

SaaS Payments 83

SaaS Payments Management Customer Lifetime Value SaaS 83

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 108

Customer Success Payments SaaS Payments Payment Methods 108

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Contract renewal is the stage in your SaaS customer’s lifecycle where they decide whether or not to extend a subscription that is about to expire. Payment Gateways. In-App Promotions.

Outsourced Development 93

Outsourced Development Payment Services Payment Solutions Retention 93

ChurnZero

DECEMBER 14, 2023

A double-booking problem emerges Named for a character role in the Netflix series, Game of Thrones , Squire set out to be a reservation system for barbershops: “Open Table for barbers”, as some have put it. In Dave’s words, Squire was providing a “worse customer experience.” Why? The barbers still wanted cash payments too.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

FastSpring

JANUARY 19, 2023

When NitroPack was first getting started, they used PayPal to accept and process payments. “It This solution lasted less than a month. That’s actually the super big problem for all EU SaaS founders,” Georgi explained, “because being in the EU, you need to take care of these things from the very beginning.” The problem?

Merchant Services 125

Merchant Services Payment Services Payments Payment Features 125

User Pilot

OCTOBER 24, 2023

When it comes to product-led growth , SaaS companies need to get everything details right. In this guide, we’ll be going over what usage-based pricing is, the benefits of a usage-based pricing model, different types of usage-based pricing, and a few examples from SaaS companies that have effectively deployed this strategy!

Pricing 96

Pricing Payment Solutions SaaS Payments Payments 96

SaaStr

NOVEMBER 21, 2022

Build your sales, marketing, customer success, and product development efforts around the needs of your ideal client.”. Brex identified start-ups and technology companies struggling to find credit as its ICP and built their sales, marketing, customer success, and product strategies around this.

Payments 186

Payments Payment Methods Embedded Payments Scale 186

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time.

SaaS Payments 82

SaaS Payments Payment Methods Strategy Payment Solutions 82

OPEXEngine

JUNE 11, 2020

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. We sometimes hear companies call themselves “SaaS” companies, because they sell subscriptions, but they do not host software. In addition, it affects cash flow.

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Why is Automation important to scale Customer Success? Especially if you’ve thousands of customers. Managing your customers and their success path as a SaaS company is a meticulous process.

Scale 52

Scale SaaS Payments Customer Success Scaling 52

SaaStr

JULY 31, 2020

Founded in 2015, Chorus operates a SaaS platform that provides valuable insights from conversations – say with calls, video conferences and emails — for revenue teams. And some of the marquee customers include MongoDB, Gitlab and Qualtrics. . This brings the total amount raised at $85.2

Scale 350

Scale Artificial Intelligence Payments Payment Services 350

Baremetrics

JULY 8, 2021

In order to run efficiently, they needed the right tool to analyze data from Stripe and segment their customers. Solution: They signed up for Baremetrics. Right away, its analytics tools made it easy to calculate key SaaS metrics and segment customers based on customizable attributes. Table of Contents.

Payment Services 105

Payment Services Payment Solutions Payments SaaS Payments 105

Kellblog

MARCH 6, 2019

Enterprise SaaS has drifted to a model where many, if not most, companies do multi-year contracts on annual payment terms. Most enterprise SaaS products are high-consideration purchases. Most SaaS vendors will jump at the opportunity to lock in a longer subscription term. How did we get here?

SaaS Payments 73

SaaS Payments Payment Solutions Payment Services Payments 73

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Collaborate With the Rest of Your Organization.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

CustomerSuccessBox

MARCH 15, 2022

Use this analogy to explain your SaaS business model. For SaaS organizations, the purpose of a free trial is to obtain a customer. Customers that sign up for a free trial are a great marketing target because they’ve already committed to your business enough to sign up and maybe provide relevant information.

Customer Success 52

Customer Success Payment Solutions Scale Payment Features 52

User Pilot

APRIL 3, 2024

Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. Data-driven decision-making in product-led innovation uses data to guide product development , ensuring decisions enhance customer success. Let’s dive into what makes this product-led approach tick.

Innovation 87

Innovation Payments Strategy Payment Solutions 87

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

As you’re researching digital analytics tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best digital analytics tool for your SaaS, we’ve produced a guide of 15 excellent analytics platforms available on the market in 2024.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52