FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works.

SaaS Payments 125

SaaS Payments Payment Solutions Merchant Services Software Review 125

FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Fraud encompasses deceitful actions to illicitly acquire goods, services, or financial advantages. Visit our Support page.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 137

Customer Success VP of Engineering Payments Payment Methods 137

User Pilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. Offer multichannel support through chat, email, phone, etc.,

Onboarding 102

Onboarding Payment Services Customer Success Payment Solutions 102

Subscription Flow

NOVEMBER 28, 2023

A major issue that arises, especially in the B2B SaaS business model, is how to break into the upmarket market as startups develop into scaleups that are primarily focused on increasing their market capitalization. This can be done through a variety of platforms, including social media, email marketing, online ads, and content marketing.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

User Pilot

APRIL 29, 2024

How can you use them for better customer engagement ? TL;DR Segmentation is a process of grouping customers by shared characteristics. A segmentation survey is used to gather the data necessary to segment customers. It’s used to identify new opportunities and understand the needs of potential customers.

Payment Solutions 92

Payment Solutions SaaS Payments Payment Methods Payments 92

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. What is customer support software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time.

SaaS Payments 88

SaaS Payments Payment Methods Strategy Payment Solutions 88

User Pilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. Let’s begin!

Payments 80

Payments Payment Methods SaaS Payments Payment Solutions 80

Kellblog

MARCH 6, 2019

Enterprise SaaS has drifted to a model where many, if not most, companies do multi-year contracts on annual payment terms. Most enterprise SaaS products are high-consideration purchases. Most SaaS vendors will jump at the opportunity to lock in a longer subscription term. How did we get here?

SaaS Payments 73

SaaS Payments Payment Solutions Payment Services Payments 73

FastSpring

JANUARY 19, 2023

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. When NitroPack was first getting started, they used PayPal to accept and process payments. “It Using PayPal, software companies can send U.S.-style As soon as they launched, NitroPack began bringing in revenue.

Merchant Services 117

Merchant Services Payment Services Payments Payment Features 117

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

User Pilot

FEBRUARY 22, 2024

Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Personalize the experiences of your new customers to accelerate their time to value. Why is retaining customers important in SaaS?

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? Every year we ask the OpenView network to weigh in, and this time around many folks unsurprisingly made predictions around a trend most of us in SaaS had to adapt to (and, to be honest, are still figuring out) in 2020: remote work. SaaS will need to engage or get left behind.”.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

User Pilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. User persona example. Product-led vs Sales-led differences.

Innovation 92

Innovation Payments Strategy Payment Solutions 92

Natalia Luneva

JANUARY 8, 2022

Facebook and Slack used to be the best community platforms for online businesses: they are free, everyone is using them, and they are easy to use. However, new online community platforms emerged to offer better interface, more customization opportunities, and the chance to create your own mini social network.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

Neil Patel

SEPTEMBER 10, 2021

With more customers expecting a hyper-personalized, real-time experience, the demand for AI technology in marketing has never been greater. It makes sense, then, that so many marketing AI tools and software are targeting the conversion funnel. Here is a deeper look at nine of the top AI tools for successful marketing funnels.

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

Sales Hacker

MARCH 29, 2021

RevOps has grown in importance as SaaS products have continued to proliferate and organizations have recognized the importance of good data, efficient workflows, and ensuring cross-department collaboration. Ensuring partnerships, sales, product, engineering, and customer success teams have the information they need when they need it.

Payments 100

Payments SaaS Payments Payment Solutions Payment Services 100

Totango

FEBRUARY 9, 2022

The contract renewal stage of the customer lifecycle is a critical component of driving retention for SaaS products. Knowing how to use technology to optimize your contract renewal process can increase your retention rates and your revenue. First, we’ll review what contract renewal is and what it means to automate the process.

Outsourced Development 94

Outsourced Development Payment Services Payment Solutions Retention 94

User Pilot

OCTOBER 17, 2023

Feedback, as it combines qualitative and quantitative data to provide a comprehensive understanding of your customers so you can make better decisions. Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends.

Payment Methods 89

Payment Methods Payment Solutions SaaS Payments Payment Services 89

User Pilot

JULY 27, 2023

Confused about trying to understand SaaS roles? SaaS companies have many moving parts, and it can be difficult to determine who does what. TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet.

Sales Hiring 97

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 97

CustomerSuccessBox

MARCH 10, 2022

In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. By showing up for them every time their actions say so, and without them ever saying a word, you become more attuned to their personal reality and product experience. Alerts for new accounts.

Scale 52

Scale SaaS Payments Customer Success Scaling 52

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Personalizing customer workflows according to their needs.

SaaS Payments 89

SaaS Payments Management Customer Lifetime Value SaaS 89

Tom Tunguz

MARCH 19, 2020

Second, gauging customer health. Most SaaS companies will have existing customers. Some of these customers will be insulated from the virus. Customer success and account management teams should focus on understanding customer health. Others may benefit from it. Many of them will suffer from it.

Startup 206

Startup SaaS Payments Payment Services Payment Methods 206

Subscription Flow

NOVEMBER 13, 2023

This necessitates the use of specialized software by subscription-based businesses to manage their subscriptions and automate recurring billing and revenue operations. Chargebee is one such SaaS product, but there are a number of reasons why a company, especially a startup or SME, could be looking into Chargebee competitors.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

User Pilot

JUNE 29, 2022

Then how do you determine the best one for customer segmentation analysis to uncover product growth opportunities? Here, we have listed a few popular customer segmentation software options and described their pros and cons. What is a customer segmentation tool? Create personalized in-app experiences for customer segments.

SaaS Payments 97

SaaS Payments Software Review Payment Solutions Payment Methods 97

ChurnZero

DECEMBER 14, 2023

That’s when it occurred to him: the process of scheduling an appointment with the barber was the same as it was 20 years ago. In a sense, it was originally more like a lead generation service, or marketplace for barbershops. The barbers still wanted cash payments too. Dave had found his niche and Squire was born.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

Incredo

OCTOBER 17, 2019

Asking “what’s the typical commission for SaaS salesperson?” is like asking “how expensive should I price my SaaS product?” common software sales comp plans, 2. what factors to consider before defining your SaaS sales commission percentage. What are 5 common SaaS sales compensation models? We will write about: 1.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

CustomerSuccessBox

FEBRUARY 28, 2022

The net revenue retention rate which you may also state as the net retention rate in SaaS businesses is an indicator that depicts the profits and the revenue earned by the business. What’s unique about their proposition is, “How much customers consume and they only pay for it”. Margin that is like software. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Platformly uses a progress bar and empty state CTAs to simplify the onboarding process for their complex product. Segment users by their role or goal as soon as possible to provide a personalized onboarding experience.

Onboarding 84

Onboarding SaaS Payments Payment Services Payment Solutions 84

ProfitWell

APRIL 17, 2020

If a customer struggles to use your SaaS product, then they're unlikely to feel that it's a good value/fit for them. It's in the best interest of every SaaS company to ensure its customers are able to understand and make the most of its products. The best way to do that is with a thorough customer success program.

Customer Success 61

Customer Success Churn SaaS Payments Payment Solutions 61

Incredo

OCTOBER 17, 2019

Asking “what’s the typical commission for SaaS salesperson?” is like asking “how expensive should I price my SaaS product?” common software sales comp plans, 2. what factors to consider before defining your SaaS sales commission percentage 4. What are 5 common SaaS sales compensation models? See below!

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. SMM SaaS Company Overview & Market Dynamics.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ChurnZero

JANUARY 4, 2019

No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals?

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? Here are four steps for building a user adoption strategy: Do customer research and create user personas.

SaaS Payments 86

SaaS Payments Strategy Payment Solutions SaaS 86

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52