SaaStr

APRIL 1, 2023

The SMBTech economy is very different from enterprise software, and there is massive opportunity to capture it. Rewind The Clock — How Did We Get Here Most small businesses in pre-2010 didn’t have computers in their store or restaurant. Everyone was stuck in place and online was the answer. Most didn’t even have internet.

Scale 188

Scale SMB Merchant Services Payment Methods 188

Intercom, Inc.

DECEMBER 31, 2019

Putting narrative order on the past decade, a 10-year-period that has somehow remained stubbornly nameless, is quite the challenge, but it’s impossible to make sense of the 2010s without understanding the role of software. It is very possible that no other company has done as much to shape our decade as Jeff Bezos’s behemoth. .

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 136

Customer Success VP of Engineering Payments Payment Methods 136

FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. As a merchant of record (MoR) , FastSpring handles payment processing while carrying the responsibility of ensuring legitimate transactions.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

SaaStr

SEPTEMBER 22, 2021

And they are both incredibly impressive — 118% growth at $3B run-rate and $500m in ARR in software alone may be an all-time record — but also, perhaps not SaaS? #1. With gross margins of only 21%, is Toast really a software company? Wix just has more software revenue to blend the total margins higher.

Payment Methods 259

Payment Methods Payment Solutions Payments Cloud 259

FastSpring

MARCH 8, 2024

However, as SocialBee utilizes many different ways to package and monetize their software as a service subscriptions, they began discovering new ways to test the FastSpring platform’s capabilities. An actively involved leadership team that gets to know customers personally. Set up a demo or try it out for yourself.

Merchant Services 133

Merchant Services Payments Subscription Payment Features 133

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

User Pilot

JANUARY 11, 2024

Personalize the onboarding experience to highlight features that help each user achieve their primary goal. Use automation to provide personalized user support and drive customers through the onboarding experience. Use automation to provide personalized user support and drive customers through the onboarding experience.

Onboarding 104

Onboarding Payment Services Customer Success Payment Solutions 104

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Payment Services 99

Payment Services Merchant Services Customer Success Business 99

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. What is customer support software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

User Pilot

APRIL 24, 2024

In this article, we’ll share everything you need to know for increasing customer renewals. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Effective renewal strategies enhance customer retention , drive revenue , and build a loyal base for long-term SaaS success.

SaaS Payments 78

SaaS Payments Retention Payment Services Payment Solutions 78

Totango

MAY 17, 2022

We’ll walk you through what customer relationship management B2B software is, what its benefits are, and a list of the top CRM companies, including the outstanding features and best uses for each. B2B sales software can include data from marketing, sales, customer service and customer success management interactions.

Payment Methods 79

Payment Methods B2B Payment Solutions Payments 79

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 95

Payment Methods Payment Solutions Payment Services Payments 95

SaaStr

MAY 4, 2022

Market trends: why is it easier than ever to build an online business? Despite all these growing pains, it’s still never been a better time for online businesses. You can now outsource most of your business needs, from e-commerce (like Shopify) to website building (like Wix). Design a product that aligns you with your customers.

Payment Features 189

Payment Features Payment Services Payment Solutions Outsourcing Services 189

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Got hotspot on my phone, so hopefully we’ll hold still.

Payment Methods 189

Payment Methods Merchant Services Scale Payments 189

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Upland Altify - Helping companies to generate value with every customer interaction.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Natalia Luneva

JANUARY 8, 2022

Facebook and Slack used to be the best community platforms for online businesses: they are free, everyone is using them, and they are easy to use. However, new online community platforms emerged to offer better interface, more customization opportunities, and the chance to create your own mini social network.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. Vertical software is nothing new,” Jason says.

Payment Solutions 216

Payment Solutions Sales Hiring AI SaaS Payments 216

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. Phone calls.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

FastSpring

JANUARY 19, 2023

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. When NitroPack was first getting started, they used PayPal to accept and process payments. “It Using PayPal, software companies can send U.S.-style As soon as they launched, NitroPack began bringing in revenue.

Merchant Services 117

Merchant Services Payment Services Payments Payment Features 117

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Also we're seeing early success with this non-suite player's ability to act as a suite as part of a workflow using Zapier. centric CRM.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

User Pilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. What is Typeform?

Payments 84

Payments Payment Methods SaaS Payments Payment Solutions 84

User Pilot

OCTOBER 17, 2023

Customer service data to spot common problems in your service, analyze common queries, and predict customer behaviors and trends. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. How to collect customer behavioral data?

Payment Methods 94

Payment Methods Payment Solutions SaaS Payments Payment Services 94

Buffer Resources

OCTOBER 2, 2023

While out in the fields, she started thinking about passive income, and it occurred to her that she could teach grant writing online. She spent the next six months constructing course content, without the slightest clue about what she was doing, assuming that customers would sign up eagerly. I coded the website.

Payment Methods 114

Payment Methods Sales Hiring Payments Business 114

ChurnZero

MARCH 22, 2022

Customer friction points are any obstacles that stand between the customer and what they want — think clunky checkout processes, complicated phone menus, or any steps that feel extra and unnecessary. Reducing customer friction points means minimizing effort for your customers and, in the long run, maximizing revenue for you.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98

User Pilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. User persona example. Product-led vs Sales-led differences.

Innovation 97

Innovation Payments Strategy Payment Solutions 97

Totango

MARCH 26, 2019

Tell people about your business, get them in the store, sell them things, then look for more customers. But that was before the internet made it possible to deliver highly customized items. You can order dresses from eShakti, customized down to the neckline, sleeve and length, all with a few taps on a screen.

Customer Success 65

Customer Success Payment Methods Payment Services Payment Solutions 65

User Pilot

JULY 6, 2023

TL;DR SurveyMonkey is a feedback software that can build multiple types of surveys including employee engagement, Net Promoter Score , customer satisfaction surveys , product testing, and event feedback. Get a Userpilot Demo and see how you can effectively measure customer loyalty and satisfaction. Hubspot feedback software.

Payment Solutions 97

Payment Solutions Payment Methods Software Review Payments 97

ProfitWell

APRIL 17, 2020

It's in the best interest of every SaaS company to ensure its customers are able to understand and make the most of its products. The best way to do that is with a thorough customer success program. What is a customer success program? Are you prioritizing customer success?

Customer Success 61

Customer Success Churn SaaS Payments Payment Solutions 61

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

It’ll track any Google-based Sales Professional’s efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they’ve called back. Also we’re seeing early success with this non-suite player’s ability to act as a suite as part of a workflow using Zapier.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

Incredo

NOVEMBER 1, 2019

The self-service sales model is thus all about low-priced products accompanied by a fully automated customer journey. Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. Focus: Product and Customer Journey.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. It’s also about payment methods.

SaaS Payments 228

SaaS Payments Metrics Payment Methods Scale 228

User Pilot

JUNE 19, 2023

TL;DR Conversion happens when someone takes a desired action on your app or website. Common conversion examples include visitor to trial, trial to paid, and freemium to paying customers. Customer success conversion funnel: onboarding , repeat purchase that results from adoption , then account upgrades.

Benchmarks 98

Benchmarks B2B SaaS Payments Payment Methods 98

Neil Patel

SEPTEMBER 10, 2021

Customer engagement has quickly become a widespread use for AI in the retail industry and beyond. With more customers expecting a hyper-personalized, real-time experience, the demand for AI technology in marketing has never been greater. Here is a deeper look at nine of the top AI tools for successful marketing funnels.

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

Kellblog

MARCH 6, 2019

Enterprise SaaS has drifted to a model where many, if not most, companies do multi-year contracts on annual payment terms. Buyers typically perform a thorough evaluation process before purchasing and are quite sure that the software will meet their needs when they deploy. We have six customers, Alpha through Foxtrot.

SaaS Payments 73

SaaS Payments Payment Solutions Payment Services Payments 73