User Pilot

JULY 20, 2023

But you can turn all that around with the right strategies. TL;DR Voluntary churn happens when customers cancel or downgrade their subscriptions while involuntary churn happens when a customer can’t continue using a service for reasons that are partially or entirely out of their control, most of the time related to payment processing issues.

Churn 85

Churn SaaS Payments Payment Solutions Payments 85

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 80

SaaS Payments Business SaaS Payment Solutions 80

User Pilot

APRIL 29, 2024

Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Book the demo to find out more!

Payment Solutions 87

Payment Solutions SaaS Payments Payment Methods Payments 87

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. This article explores 15 strategies to help you achieve that. Trials can be tricky. Book a demo to learn more.

SaaS Payments 82

SaaS Payments Payment Methods Strategy Payment Solutions 82

User Pilot

FEBRUARY 22, 2024

According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. Thus, it only makes sense that you work hard to retain any customer that makes a purchase. TL;DR Customer retention is a measure of a company's ability to keep its customers over a period.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 108

Customer Success Payments SaaS Payments Payment Methods 108

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 81

SaaS Payments Strategy Payment Solutions SaaS 81

SaaStr

NOVEMBER 21, 2022

Wherever you are in your revenue journey, adopting certain growth strategies can help you keep growing fast. Build your sales, marketing, customer success, and product development efforts around the needs of your ideal client.”. Spotlighting the success of an ICP-focused strategy . Delight customers.

Payments 190

Payments Payment Methods Embedded Payments Scale 190

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. This insight led Deel to focus on solving payments and compliance. Listen to your team.

Sales Hiring 233

Sales Hiring Payment Services SaaS Payments Scale 233

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. Opt-out free trials require payment information upfront, which can be a turn-off for some customers.

Strategy 85

Strategy SaaS Payments Payment Solutions Payment Methods 85

FastSpring

FEBRUARY 8, 2024

Get the latest from FastSpring’s Support leaders about important tax updates, fraud and chargeback strategies, our new Changelog, and more. Fraud, Chargebacks, and Mitigation Strategies Need FastSpring support? Fraud, Chargebacks, and Mitigation Strategies Need FastSpring support? Visit our Support page.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

ProfitWell

MARCH 2, 2020

That’s what makes a customer success strategy so important. Thinking proactively about how to build products that help customers achieve their goals is the best tool you have for building lasting relationships. It compounds, fostering stronger relationships that retain customers long-term. What is customer success?

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. The group is professionally moderated, there’s no cost, and you don’t need to be a FastSpring customer to apply.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Businesses need a new strategy for customer success growth.

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. In large companies, the CSM also oversees other customer success roles.

Sales Hiring 95

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 95

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. And your role at a customer success team? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 66

SaaS Payments Strategy Payment Solutions SaaS 66

SaaStr

APRIL 1, 2023

She had recently been hired at Box, and her first big project was to upgrade the internal user experience for vendor onboarding and management. So no payment until the solution goes live. She was looking for someone willing to partner with her, who felt that her success was just as important as their success.

Payment Solutions 181

Payment Solutions Payment Methods Payment Services Payments 181

Subscription Flow

NOVEMBER 28, 2023

One way to do that is through marketing and revenue-generating strategies such as freemium and product demos which are critical to growing one’s clientele. Another way is utilizing different SaaS marketing strategies, such as providing high-quality content and expanding product access.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

User Pilot

OCTOBER 5, 2023

TL;DR The CAC payback period measures the time it takes for a company to recover the money invested in new customer acquisition. This metric helps SaaS companies choose the most effective customer acquisition channels , diagnose inefficiencies in customer retention strategies , and inform pricing decisions.

SaaS Payments 97

SaaS Payments Customer Lifetime Value Payment Solutions Acquisition 97

User Pilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Then use the insights to create targeted flows for onboarding, in-app guidance , and support.

Payment Methods 84

Payment Methods Payment Solutions SaaS Payments Payment Services 84

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn. What is customer churn?

SaaS Payments 94

SaaS Payments Churn Underperforming Technical Team Payment Methods 94

User Pilot

DECEMBER 19, 2023

With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. What is SaaS account management?

SaaS Payments 83

SaaS Payments Management Customer Lifetime Value SaaS 83

ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. That’s why it’s essential to invest in the people, processes, and technologies that create the most value for your customers and your organization.

Customer Success 90

Customer Success Payments Payment Services Scale 90

User Pilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn. What are at-risk customers? Let’s dive in!

Churn 96

Churn Underperforming Technical Team SaaS Payments Payment Solutions 96

Baremetrics

MARCH 9, 2021

The good news is that there are a number of tips and tools, like Baremetrics, to improve customer experience and customer satisfaction, measure and analyze churn, and develop strategies to put an end to churners. 1 Why Are Customers Leaving? Why Are Customers Leaving? Table of Contents.

SaaS Payments 59

SaaS Payments Churn Payment Services Strategy 59

ProfitWell

APRIL 17, 2020

It's in the best interest of every SaaS company to ensure its customers are able to understand and make the most of its products. The best way to do that is with a thorough customer success program. What is a customer success program? Are you prioritizing customer success?

Customer Success 61

Customer Success Churn SaaS Payments Payment Solutions 61

FastSpring

APRIL 26, 2022

In part two, we’ll cover five churn-prevention strategies that have been successful in other SaaS businesses. Part I: SaaS Churn Benchmarks Part II: 5 Proven Strategies for Reducing SaaS Churn Part III: Churn Definitions and Additional Resources. Part II: Five Proven Strategies for Reducing SaaS Churn. Table of Contents.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. It starts by understanding why customer success is important.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

User Pilot

DECEMBER 1, 2021

In this blog post, we’re going to learn 7 tested user adoption strategies for SaaS companies including real-life examples. User adoption rate is an important metric for most SaaS companies as they rely on continuous payments/renewed subscriptions to stay in business. Let’s get started! What is user adoption?

SaaS Payments 96

SaaS Payments Payment Solutions Payment Services Payment Features 96

Intercom, Inc.

AUGUST 31, 2021

Payment expirations. These transactional messages are an integral part of any customer communication strategy. Save time with one unified platform for all your customer messaging. No more switching between systems to send all the types of messages your business needs to send – now you can do it all from within Intercom.

Payments 218

Payments Payment Solutions Payment Methods Subscription 218

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Valuize Consulting

MAY 11, 2020

Customer success technology is one of the breakout tech categories that has emerged over the past 5 years. The rise of the customer success ‘domain’ in B2B software companies has driven this new market category. Successful adoption begins with selecting the right customer technology for your organization.

Technical Review 40

Technical Review Technology Customer Success Payment Solutions 40

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. Copy.ai – best AI copywriting software Copy.ai

AI Search 95

AI Search AI Payment Solutions ChatGPT 95

OPEXEngine

MAY 10, 2021

In fact, attracting, retaining, and establishing profitable long-term relationships with customers is even more important for SaaS companies because it’s the key to the recurring revenue model they’re built around. A company’s net promoter score is an indication of how many of its customers are active promoters of its product.

Customer Success 52

Customer Success Metrics Payments Scale 52

Totango

MARCH 26, 2019

You can order dresses from eShakti, customized down to the neckline, sleeve and length, all with a few taps on a screen. Businesses need a new strategy for growth. In order for your enterprise to survive this shift to a customer-centered market, it must become customer-centered, too. Increase Customer Retention.

Customer Success 65

Customer Success Payment Methods Payment Services Payment Solutions 65

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. You started off in engineering, I believe.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162