Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. So it was a combination of continued growth and customer demand.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

JANUARY 28, 2020

Aaron Ross | CEO @ Predictable Revenue. And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. We were wrong.

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Join CEO Romain Lapeyre as he walks you through how to close your first 1000 customers based solely on data. Harry Stebbings: No, totally.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SaaStr

JUNE 10, 2020

Are you a revenue driver or a cost center? Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. We’re all aware we see declining pipeline in revenue, cost controls are at the high, we’ve got major expense scrutiny.

Travel 175

Travel Marketing Scale Outsourcing Services 175

Unbounce

JUNE 16, 2020

especially for SMB SaaS startups. With a $60 billion market in which to grow, these companies recognize that smart use of partnership channels can help them scale up while creating a win-win-win ecosystem for the company, the partner, and the customer. This generates recurring revenue. Already pretty valuable, right?).

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. We’ve got everything from self-service all the way up to the enterprise.

Payment Methods 190

Payment Methods Merchant Services Scale Payments 190

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. The first two years, no revenue, whatsoever. You won it?

Sales Hiring 256

Sales Hiring SMB Scale Cloud 256

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Drive Revenue. Gong.io - the Revenue Intelligence Platform for Sales. SalesKen - Your GPS for Sales Success. Wingman - Get Insights, Get Intelligence, Get Revenue. Influitive - Customer-Powered Growth.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ChurnZero

OCTOBER 12, 2021

Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success. Adoption Hero – Sibme. Renewal/Expansion Hero – Jisr.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Hitenism

DECEMBER 26, 2016

To scale your SaaS business , you need to think of new ways of getting and keeping your customers’ attention. Getting your SaaS business to $1-2 million in yearly revenue is now easy, but it’s harder than ever to get beyond $10 million in ARR. SMB-focused companies often find growth by going upmarket.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

SaaStr

JUNE 16, 2020

Companies were very focused on customer success, retaining existing customers just checking in, seeing how customers were doing, assessing the health of the business, assessing the health of their own employees, really focusing on upsell, closing existing deals, and not as much focusing on top of the funnel.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. She is a globally recognized, award-winning revenue enablement executive. Again, I am a big believer in the power of customer storytelling for helping sales outcomes. Anita Nielsen.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Point Nine Land

APRIL 21, 2021

We grew from less than a million to several tens of millions of ARR (Annual Recurring Revenue) during that time. Most of the time in Saas, it is going to be ARR (Annual Recurring Revenue) but it can be anything. In SaaS vs. marketplaces? How to efficiently collect feedback from customer-facing teams? How is it working?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52

SaaStr

JULY 22, 2019

And that allows our customers to build better software, much more perfect software, to have better relationships, and to also build better businesses. We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. We work with mostly modern teams.

Scale 169

Scale Scaling Sales Hiring Underperforming Technical Team 169