SaaStr

NOVEMBER 21, 2022

Build your sales, marketing, customer success, and product development efforts around the needs of your ideal client.”. Brex identified start-ups and technology companies struggling to find credit as its ICP and built their sales, marketing, customer success, and product strategies around this. ” .

Payments 180

Payments Payment Methods Embedded Payments Scale 180

Infinicept

DECEMBER 27, 2021

JOB DESCRIPTION Job Title: Customer Success Manager Location: Denver or remote The Opportunity: Infinicept is a thriving, innovative, fintech company headquartered in Denver, CO seeking an ambitious, driven Customer Success Manager to join our rapidly growing team.

Customer Success 52

Customer Success Payments Embedded Payments Management 52

FastSpring

JANUARY 19, 2023

When NitroPack was first getting started, they used PayPal to accept and process payments. “It This solution lasted less than a month. Using PayPal, software companies can send U.S.-style style receipts and invoices, but the payment platform doesn’t create the type of invoices that the EU requires for most B2B transactions.

Merchant Services 141

Merchant Services Payment Services Payments Payment Features 141

Tom Tunguz

MARCH 17, 2016

In the Innovator’s Solution , Christensen proposes the idea of competing against non-consumption. He says, “A new-market disruption is an innovation that enables a larger population of people, who previously lacked the money or skill, now to begin buying and using a product and doing the job for themselves.”.

Innovation 100

Innovation SaaS Payments Payment Solutions SaaS 100

User Pilot

APRIL 29, 2024

Customer lifecycle segmentation separates customers according to their stage in the customer journey. You can segment your customers based on their feedback responses as well as in-app behavior. How does your location influence your technology and software choices? Book the demo to find out more!

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 104

Payment Methods Payment Solutions Payment Services Payments 104

Infinicept

DECEMBER 28, 2021

JOB DESCRIPTION Job Title: Vice President of Customer Success Location: Denver or remote The Opportunity: Infinicept is a thriving, innovative, fintech company headquartered in Denver, CO seeking an ambitious, driven, Vice President of Customer Success professional to join our rapidly growing team.

Customer Success 40

Customer Success Payments Embedded Payments Payment Solutions 40

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Customer Success Manager: This person is responsible for customer relationships and experience as well as acting as the voice of the customer.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. If people aren’t looking for your solution, you have to educate them about the problem your product solves. You started off in engineering, I believe.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

ChurnZero

JANUARY 4, 2019

But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? We’ll see more applications of AI in Customer Success, but these will mostly be behind-the-scenes. the stuff that Customer Success teams are really meant to do).

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Think Strategies

MARCH 27, 2018

This program promotes the measurable business benefits delivered by today’s Software-as-a-Service (SaaS) solutions. Texas-based Yooz provides a cloud-based accounts payable (AP) automation workflow solution. Now, it’s 15 seconds or less by using the Yooz cloud-based AP solution—a 95 percent time savings.

SaaS Payments 100

SaaS Payments Payment Solutions Payment Services Payments 100

FastSpring

JULY 10, 2019

In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Subscription-based business models make it easy to support innovation and enhancements of your software products. Will they get a software key sent to their email?

Merchant Services 78

Merchant Services Payment Methods Payment Services Payment Solutions 78

FastSpring

DECEMBER 22, 2020

To my surprise, not only did our customers survive – the vast majority have thrived. Many of their software solutions sold by our customers facilitate remote work environments, and most customers have expanded their customer bases meaningfully during the pandemic. We acquired SalesRight.

Payment Methods 101

Payment Methods Payment Services Payment Solutions Payments 101

SaaStr

AUGUST 7, 2020

I am Matt Garratt, Managing Partner of Salesforce Ventures, and we will be talking about the secrets to building a $1 billion vertical SaaS company, and we’re very fortunate to have two executives from leading enterprise software companies who have done this. I was amazed by the app exchange. Actually, two. Matt Garratt: Fantastic.

Payment Solutions 149

Payment Solutions Pricing Payments Payment Services 149

Totango

AUGUST 5, 2020

Reassuring your customers that you are available and have their best interests in mind , which creates more motivation for them to continue supporting you as well, creating a positive cycle of mutual growth. You can also use segmentation to sort customers by how much COVID-19 has affected them and in what way.

Engagement 106

Engagement Payment Solutions Telecommunications Payments 106

SaaStr

DECEMBER 12, 2022

Whether you’re disrupting a legacy space or jumping into a crowded market, there’s always room for product differentiation and innovation. You want your customers to make the payment decision as soon as possible. Once you do that, customers will start spreading the word. The strategies you deploy. The service you deliver.

Payment Methods 173

Payment Methods SaaS Payments Company Culture Payment Solutions 173

SmartKarrot

NOVEMBER 24, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Payment Services Payment Solutions Software Review 19

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. If a customer churns before the payback period is met, it’s a financial net loss.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

SmartKarrot

NOVEMBER 3, 2022

Director, Customer Success & Onboarding Location: Remote, United States Organization : Upside As a Sr. Director of Customer Success, you will help to scale the Merchant Success function at Upside with a team of specialists dedicated to merchant onboarding, adoption, and education. Apply here: [link] Role: Sr.

Merchant Services 19

Merchant Services Customer Success Sales Recruiting Sales Hiring 19

Sales Hacker

AUGUST 7, 2020

Customer Success. VP Nokia Software, North America Sales. People First Productivity Solutions. Team Lead, North America – Global Marketing Solutions. Director, Sales Solutions, North America. Ridge Innovative. Manager, LinkedIn Sales Solutions. Chief Customer Officer. BMC Software.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

OpenView Labs

JANUARY 13, 2022

Product-lead growth continues to be one of the best ways to rapidly scale a software company, and best practices are increasingly shared and understood. Science, conscious consumers, and next-gen founders will drive ESG’ innovation in 2022. Customer Value Management will supercede customer success, Steven Forth.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

SmartKarrot

APRIL 7, 2022

Role: Director of Customer Success. As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success. Drives innovation, best practices, and process improvement.

Merchant Services 19

Merchant Services Customer Success Technical Advisors Payment Services 19

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. When should one look to hire their first customer success reps? Here’s what Eyal and Megan talk about: How to develop software faster. Missed the session?

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Krish Subramanian: We are software engineers by training. My co-founders cut their teeth at Zoho for over 10 years building product and for over six years [inaudible] software products.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

OPEXEngine

FEBRUARY 22, 2022

Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. The most common resource constraints are staffing and budget. An SMM SaaS Company Example: AVALARA.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

SaaSX

JUNE 2, 2019

But it’s also true in sales, marketing, customer success, operations, support, and product. The cost of only focusing on short-term growth is that you accrue debt everywhere — people, processes, systems, technology — you name it. My preferred solution to the short/long-term conundrum was to have people divided into two camps.

SaaS Payments 60

SaaS Payments Technical Review Systems Review Strategy 60

SaaStr

DECEMBER 28, 2023

At a recent Workshop Wednesday , SaaStr founder and CEO Jason Lemkin answered the community’s most pressing questions about SaaS — from investor appetites and IPOs in 2024 to managing and hiring a Head of Sales as a solo founder to AI and the future of customer success. Vertical software is nothing new,” Jason says.

Payment Solutions 224

Payment Solutions Sales Hiring AI SaaS Payments 224

User Pilot

MAY 17, 2024

Looking for the best no-code SaaS tools to build innovative solutions and improve your product management workflows? TL;DR No-code SaaS tools are software products that allow users to create applications, websites, or in-app experiences without writing any traditional programming code. Userpilot can help.

SaaS Payments 93

SaaS Payments Payment Methods Payment Solutions Payment Services 93

Chart Mogul

MAY 15, 2020

The company is bringing technology-driven innovation to this huge but antiquated market. The Solution: ChartMogul provides the answers SevenFifty needs. We were constrained by existing billing systems and the fact that our product engagement data lived outside our billing systems (in our CRM). What is SevenFifty.

Payment Features 52

Payment Features Payments Engagement Subscription 52

Chart Mogul

MAY 15, 2020

The company is bringing technology-driven innovation to this huge but antiquated market. The Solution: ChartMogul provides the answers SevenFifty needs. We were constrained by existing billing systems and the fact that our product engagement data lived outside our billing systems (in our CRM). What is SevenFifty.

Payment Features 52

Payment Features Payments Engagement Subscription 52

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. And the result is visible!

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

OpenView Labs

JANUARY 29, 2020

Think about your budget: if you can’t afford to spend on marketing, a free offering can help acquire customers. But if freemium is right for you, you’ll need to constantly innovate, iterate and evolve – and then, hopefully, gain the traction you need to stand out in a crowded market full of other free products.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

SmartKarrot

NOVEMBER 2, 2021

Today’s customers are looking for personalized interactions, simplistic banking processes, and access to accounts with the help of modern-day technology. This is where it becomes imperative for the banks to innovate and meet the needs of the customers. She makes money management easier for the customers.

Banking 11

Banking Customer Success Payment Methods Payment Solutions 11

SmartKarrot

SEPTEMBER 24, 2020

This was typically the scene for legacy software vendors until the past decade or so. Now, the customers will never own the apartments. This is where the need for customer success has arisen. When customers are not committed for life-time to the product (apartment), they can easily switch to any other product.

Customer Success 10

Customer Success SaaS Payments Scale Business 10

SmartKarrot

JULY 1, 2020

As B2B companies are on the verge to innovate their respective business models, they have come to learn more about the interminable power the customers have. To ensure that your customers achieve their actual desired outcomes, it is you who has to work them towards the goal. To begin with Client Segmentation.

Enterprise 10

Enterprise Customer Success SaaS Payments Payment Services 10