ChurnZero

NOVEMBER 1, 2019

ChurnZero Leads G2’s Fall 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. About ChurnZero.

Venture Capital 40

Venture Capital Software Review Technical Review Headcount 40

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. I bet most, if not all, of them were based on a subscription. It lowers your customer’s upfront expenses. It requires them to spend less capital to get innovative and risky projects kickstarted. The lightning round.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

From optional to all-important, Customer Success has come a long way in the last decade. In the episode, You Mon covers the gamut of Customer Success topics—from defining its (oft-misunderstood) purpose, seeing what a day in the life of a CSM looks like, knowing when to add CS to an organization, handling tension with sales, and more.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. They’ve got to find their travelers and get them home, but there’s more than that that we’re hearing from our customers. Everyone, customer success.

Travel 176

Travel Marketing Scale Outsourcing Services 176

Hitenism

JANUARY 16, 2017

In 2014, Mixpanel’s Series B pitch deck spelled out the company’s expansion plans over the next two years: 3x sales headcount and rapidly race towards distribution. Double headcount every 6-9 months. A customer service team (customer success). Innovate on the Business Model.

Scale 147

Scale Venture Capital SaaS Headcount 147

OpenView Labs

MAY 20, 2019

As the pace of releasing new features has accelerated, it takes less and less time for competitors to copy your latest product innovation. In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

As the pace of releasing new features has accelerated, it takes less and less time for competitors to copy your latest product innovation. In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

As the pace of releasing new features has accelerated, it takes less and less time for competitors to copy your latest product innovation. In-product guides and email cadences are low cost ways of steering users towards activation without engineering work or new customer success headcount.

Scale 40

Scale Startup Technical Review Software Review 40

Kellblog

JANUARY 2, 2024

Customer retention came into sharp focus in 2023 and with it a new, balanced view relying on both NRR and GRR as key retention metrics. As I said last year , “while this bodes well for the customer success (CS) discipline, it does not automatically bode well for the customer success department.” Hook ) will help.

AI Search 109

AI Search Technical Review Technical Advisors ChatGPT 109