CustomerSuccessBox

MAY 9, 2022

A Customer Success dashboard keeps track of your company’s health in connection to your product and its users. Customers are the lifeblood of any company, therefore having a clear picture of its revenue activities is critical for expansion. 360 Customer Success Dashboard. Voice of Customer.

Customer Success 52

Customer Success Sales Recruiting Outsourced Development Customer Lifetime Value 52

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. VP, Global Head Digital Customer Engagement.

Customer Success 76

Customer Success Sales Recruiting Sales Hiring Scale 76

Sales Hacker

MARCH 17, 2021

Getting past the first stage of revenue growth and building an initial customer base is the easy part, but what happens when you hit a revenue plateau and can’t seem to take that next step? Combatting missed revenue growth for second-stage startups. 5 revenue growth mistakes second-stage startups make.

Scale 93

Scale Revenue Startup Sales Recruiting 93

Sales Hacker

OCTOBER 30, 2018

Welcome to Sales Hacker’s first-ever Influential Women in Sales list! In this exclusive list, we wanted to honor not just female leaders that promote their own sales platform (no shame in that!) They say “You can’t be what you can’t see,” and the sales floor is no exception.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

FastSpring

MARCH 8, 2021

Even if you are specializing in one field, often, you’re engaging with team members from other departments and learning about their skillset, tech stack, goals, etc. There’s a lot of knowledge to gain from peers or managers, which can help set you up for your next role or career. Believe that you belong.

Technical Review 147

Technical Review Sales Recruiting Sales Hiring Leadership 147

ChurnZero

DECEMBER 18, 2020

With each passing year the Customer Success industry matures and meets new challenges along the way, and this year has been nothing short of challenging in many ways. . Q&A Recap: Speakers: Megan Macaluso , VP Customer Success & Operations, ESG. Jay Nathan , Chief Customer Officer, Higher Logic.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

Totango

JANUARY 22, 2018

Customer Success Summit brings together the best and brightest minds in Customer Success. Our world-class speaker lineup for 2018 Customer Success Summit will share the impressive business results that customer success best practices should deliver. VP, Global Head Digital Customer Engagement.

Customer Success 48

Customer Success Sales Recruiting Sales Hiring Scale 48

Sales Hacker

JUNE 7, 2021

We hear a lot about equipping salespeople with customer insights to help them move from simple questioning to exploring challenges and discussing solutions with customers. Sales customer insights. This is important for anyone who prospects or handles inbound calls – could be both inside sales and field sales.

Sales Recruiting 107

Sales Recruiting Payment Services Payment Methods Sales 107

SmartKarrot

JANUARY 4, 2023

Role: Director of Customer Success Location: Remote, United States Organization: Slync.io As a Director of Customer Success, you will plan, lead, organize and control multiple project initiatives in accordance with the approved scope and schedule. Guide and coach customers with proactive customer success processes.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

SEPTEMBER 9, 2022

Role: Vice President of Customer Success Location: Denver, CO, US Organization: SambaSafety As a Vice President of Customer Success, you will oversee four Customer Success (CS) teams that support different customer verticals and one CS Operations Analyst. Upsell and Cross Sell opportunities.

Sales Recruiting 19

Sales Recruiting Customer Success Technical Review Scale 19

SaaStr

MAY 15, 2019

About Nick… Nick Mehta and Anthony Kennada presented on how to create a new category (customer success). Gainsight’s customer success software empowers companies to increase revenue and decrease customer churn. His sales focused, actionable content made an impact on the audience.

Sales Recruiting 168

Sales Recruiting Software Review Technical Review PayPal 168

SmartKarrot

MARCH 31, 2022

Role: Customer Success Director Location: Denver, CO, US Organization: E Source As a Customer Success Director, you will be the primary point of contact for the customers, acting as a concierge for all of E Sources offerings. Management of renewals for subscription memberships.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Systems Review 19

SaaStr

MAY 8, 2020

Where does Jessica find managers and founders do pipe reviews wrong? What does Jessica believe is the right way for sales reps to engage with new customers during this time? How should sales teams and CS respond to requests for discounts? What should be the compromise with discounts?

Sales Recruiting 176

Sales Recruiting Technical Review Sales Hiring Outsourced Development 176

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Benchmarks 19

SmartKarrot

AUGUST 22, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Talentify.io Hire and mentor a team focused on driving business value to the customers. Deliver results for the customers and company by setting the strategy and prioritizing Objectives and Key Results (OKRs) for the team.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SmartKarrot

MAY 6, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Chevin Fleet Solutions As a Director of Customer Success, you will optimize the CS mission, vision, and customer journey map with the VP of Customer Success & Support.

Customer Success 19

Customer Success Sales Recruiting Scale Software Review 19

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Present consumer voices internally accurately, raising them as necessary.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

MARCH 15, 2023

Role: Director, Customer Success Location: Houston, TX, United States (Remote) Organization: Innovapptive Inc As a Director of Customer Success, you’ll ensure great client happiness, adoption improvements, retention, and expansion, you should lead and manage the customer success team of strategic accounts.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

SmartKarrot

OCTOBER 21, 2022

Role: Director, Customer Success Location: Foster City, CA, US Organization: PTC As a Director of Customer Success, you will recruit and retain top industry and customer success talent. Act as a thought leader within the customer community.

Customer Success 19

Customer Success Sales Recruiting Scale Technical Review 19

SaaStr

JUNE 4, 2019

In an age where earning customer loyalty and trust is harder than ever, the road to lifetime value is paved with customer feedback. If you take the time to listen, understand and act on what your customers are thinking and feeling, you’ll create an army of advocates and drive topline revenue growth for good measure.

Sales Recruiting 172

Sales Recruiting Scale Underperforming Technical Team Pricing 172

SmartKarrot

FEBRUARY 23, 2022

Role: Customer Success Director Location: Seattle, WA, US (Hybrid) Organization: DexCare As a Customer Success Director, you will drive customer loyalty, ensure the customers are satisfied and realizing measurable value from the products, support, and services.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Technical Review 19

SmartKarrot

MARCH 9, 2023

Role: VP, Customer Success Location: Alpharetta, GA, United States (Remote) Organization: Varicent As a VP of Customer Success you’ll boost renewal rates and decrease attrition and downselling. By new goods and expansion prospects, increase income in accounts.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Leadership 19

SmartKarrot

MARCH 16, 2023

Role: VP of Customer Success Location: Austin, TX, United States (On-site) Organization: ShipperHQ As a VP of Customer Success, you’ll create and put into action ideas to boost client retention and decrease customer churn. Lead, oversee, and grow the teams responsible for customer success and retention.

Customer Success 19

Customer Success Sales Recruiting Scale Churn 19

SmartKarrot

JANUARY 5, 2023

Role: Customer Success Lead Location: Sydney, New South Wales, Australia (Hybrid) Organization: Instant As a Customer Success Lead, you will serve as the primary point of contact for existing customers, driving satisfaction. Act as the Voice of the Customer internally to represent customer needs and wants.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success Sales Recruiting Consulting Benchmarks 19

SmartKarrot

APRIL 8, 2022

Role: VP Customer Success – BetterUp Care. As a VP of Customer Success, you will build and lead a world-class customer success organization for BetterUp Care. Collaborate with growth marketing and broader BetterUp leaders to unify all field-based account efforts and amplify outcomes.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Outsourced Development 19

SmartKarrot

OCTOBER 20, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Satori As a Director of Customer Success, you will define the customer lifecycle journey from onboarding to value generation and expansion. Hire and train a world-class team of customer success managers.

Customer Success 19

Customer Success Sales Hiring Sales Recruiting Outsourced Development 19

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal.

Customer Success 19

Customer Success Sales Recruiting SMB Forecasting 19

SmartKarrot

MARCH 8, 2023

Role: VP, Customer Success & Services Location: Boston, MA, United States (Remote) Organization: 1upHealth, Inc. Own the success of your clients from the time a transaction is signed until the client is continuously satisfied. Professionals in customer success and services are coached, developed, and led.

Customer Success 19

Customer Success Scale Sales Recruiting Sales Hiring 19

SmartKarrot

FEBRUARY 15, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Apollo.io As a Director of Customer Success you’ll utilize automatic and calculated plays to manage a huge number of accounts. Set a date for newly assigned accounts’ onboarding.

Technical Review 19

Technical Review Customer Success Development Team Review Systems Review 19

SmartKarrot

JUNE 28, 2023

In fact, a survey by Bain & Company shows that a 5% rise in customer retention results in over 25% surge in profits. The key account manager is then supposed to act as the first contact point between these clients and the business, dedicate resources, and hold meetings with them. This now becomes a challenge.

Sales Recruiting 10

Sales Recruiting Management Scale Underperforming Technical Team 10

User Pilot

NOVEMBER 5, 2023

Marketing teams that understand what customers value can target them more accurately with marketing campaigns that truly resonate. Sales reps can use the knowledge to shift sales negotiations from price to value. This means they can adjust their pricing to maximize revenue. How do you recruit your interviewees?

Management 90

Management Scale Customer Lifetime Value SaaS 90

SmartKarrot

JANUARY 21, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Create and execute a talent strategy that recruits, onboards, and develops diverse talent.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Leadership 19

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. Join CEO Romain Lapeyre as he walks you through how to close your first 1000 customers based solely on data. It works really well.

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SmartKarrot

FEBRUARY 8, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Unifyed As a VP of Customer Success, you’ll drive Customer Success Outcomes. Expand revenue in accounts through cross-sell and up-sell. Act as a voice of the customer across the organization.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

Sales Hacker

JANUARY 22, 2020

If you think sales is a simple job, I have a few hundred professional connections who would like a word with you. There’s a range of key skills that separate the best from the rest, and success belongs to companies who can identify and hire reps who have those precious skills. By mastering your sales interview questions.

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

OpenView Labs

APRIL 14, 2021

For every qualified candidate, there are myriad recruiters trying to snatch them up. For example, if you’re looking to land a new chief revenue officer, you may be thinking, “I want someone who’s done it before.” Founders often assume that “time in the seat” is the most important indicator for future success.

Sales Hiring 55

Sales Hiring Sales Recruiting Technical Review Technical Advisors 55