Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. We attribute a large part of that to being able to be proactive with customers”.

Scale 237

Scale Headcount Mobile Communication 237

SmartKarrot

OCTOBER 13, 2023

In the world of customer success, achieving compliance is a critical goal for businesses across industries. Compliance ensures that organizations adhere to legal regulations and industry standards, protecting both themselves and their customers. So, level up your compliance game and redefine success with digital playbooks!

compliance 10

compliance Customer Success Technical Review Systems Review 10

SmartKarrot

APRIL 28, 2021

Troubleshoot issues (may be related to payments, relationship, field operations). Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth. based on learnings from successful customers.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

OpenView Labs

FEBRUARY 13, 2019

I am often asked the question whether customer success needs to create different versions of customer journeys for their various customer types, or even a customer journey for each customer. Doing so does not scale nor is it feasible to run your operations differently for each customer.

Operational efficiency. 53

Operational efficiency. Customer Success Education Development 53

User Pilot

JUNE 22, 2023

Reduce customer service costs : Reducing the support team load means fewer support resources are needed. Improve operational efficiency : By reducing the load, you can streamline business processes to help the support team complete their tasks faster. Improve customer experience by using product usage analytics.

Customer Support 68

Customer Support Underperforming Technical Team AI Search Social Media 68

Payrix

APRIL 2, 2024

So that’s where marketing led initiatives are going to generally help you get out in front of your customers, create the mindshare, the awareness, so that you can then use a customer success team. Value added services, as the name suggests, bring additional value to a software platform’s core payment processing solution.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

SmartKarrot

APRIL 9, 2020

Role: Customer Success Manager Location: Indianapolis, Indiana. is growing rapidly and expanding its Customer Success teams in Indianapolis, IN. As a Customer Success Manager at Ovation, your work is paramount to their success. Organization: Ovation.io Ovation.io

Customer Success 10

Customer Success Technical Review Software Review Systems Review 10

InsightSquared

MARCH 8, 2021

I transitioned from education to software in 2008, and I have held roles in everything from project management to sales. Nehcole Felix – Customer Success Manager. I’ve helped many companies to build processes and drive value through various Account Management and Customer Success roles.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

SmartKarrot

NOVEMBER 2, 2020

Customer success consultants are an experienced and established party with a primary objective to serve the customer success niche. The members of the customer success consultation zero in on developing a strong foundation for the domain to dwell and accelerate. Customer Success Enablement.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10

SmartKarrot

JANUARY 19, 2022

Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Function as the voice of the customer. Apply here: [link].

Merchant Services 3

Merchant Services Customer Success Scale Outsourced Development 3

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. Jay Snyder: Today I have to manage and track health and my customer success, right?

Payment Methods 188

Payment Methods Merchant Services Scale Payments 188

SmartKarrot

MAY 19, 2023

By analysing large datasets, the AI can recognize trends that might else have been ignored, allowing finance professionals to make more educated and accurate decisions. Ensuring operational efficiency, precision, and customer satisfaction at a high level. Humans are inherently biased.

ChatGPT 10

ChatGPT Payment Services Finance Artificial Intelligence 10

SmartKarrot

MAY 19, 2023

By analysing large datasets, the AI can recognize trends that might else have been ignored, allowing finance professionals to make more educated and accurate decisions. Ensuring operational efficiency, precision, and customer satisfaction at a high level. Humans are inherently biased.

ChatGPT 10

ChatGPT Payment Services Finance Artificial Intelligence 10

SmartKarrot

APRIL 17, 2023

It is a versatile chatbot capable of answering a wide range of questions and engaging in natural language conversations on various topics, including but not limited to education, entertainment, and technology. They have the potential to significantly enhance the customer experience and maximize customer success.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning AI 10

SmartKarrot

AUGUST 5, 2021

Product Operations is a strategic function that aims to streamline communication processes among product managers and engineers by integrating data and technology. It focuses on reducing costs and achieving company goals on time by improving operational efficiency. Products can be software, hardware, or even services.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10