SaaStr

JULY 26, 2022

Customers don’t expect as much in terms of security, compliance, etc. Now that makes things hard enough as you scale, but even worse, in SaaS, churn is often masked by high growth when you have early product-market fit. Be relentless about building features that increase retention. Customers often can deploy on their own.

SMB 354

SMB Churn Payment Services SaaS 354

Blulogix

JANUARY 9, 2024

Automation: A Game-Changer in Subscription Billing By BluLogix Team Welcome to the eighth installment of our series on selecting the right subscription billing platform. This efficiency is critical for scaling your subscription business. This data-driven decision-making is invaluable.

Payment Features 52

Payment Features Payment Services Subscription Payments 52

Baremetrics

MARCH 24, 2021

Running a SaaS or subscription business takes a lot of work, but you can save time by automating the subscription billing process with the help of the right payment system. Ultimately, subscription management requires the right payment processor, but that's just one tool in the stack. Automate your billing processes.

Payment Services 78

Payment Services Payment Features Systems Review Payments 78

SaaStr

AUGUST 7, 2020

These companies can scale really efficiently. Retention is much better than most businesses and then the upsell opportunities are quite good, so it’s not surprising that while maybe not so popular a few years ago, you’ve seen quite a few successful exits in this space. We have over 1100 customers across the globe.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

FastSpring

MARCH 3, 2023

Send invoices and/or payment notifications. View reports on the key performance indicators that drive revenue. To learn more about how FastSpring can help you scale quickly, sign up for a free account or request a demo today. This can cause some prospects to get cold feet and not finish the signup process.

Payment Services 142

Payment Services Payment Features Merchant Services Payments 142

OPEXEngine

FEBRUARY 22, 2022

Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Some solutions, like Slack or Microsoft, are useful for any kind of business. But not all SaaS products are alike.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

NOVEMBER 7, 2019

How can a simple offering be transformed into its own platform? Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Want to see more content like this?

Payments 119

Payments Merchant Services Payment Solutions Payment Services 119

User Pilot

APRIL 30, 2024

A SaaS product enhances business efficiency with cost-effectiveness, scalability , maintenance-free operation, accessibility from anywhere, easy integration , and inclusive product design. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

FastSpring

JANUARY 27, 2022

He then sent out a link to this page inside payment failure notification emails. Users could now forward the payment failure email to the right person, without that person having an Enchant account. How My Marketing Concepts upsells annual payments during trial. Vinay writes, “The benefit of this was huge! Learn more here.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

SmartKarrot

JUNE 16, 2022

The primary responsibility of a Chief Financial Officer (CFO) is to ensure that various financial business processes such as billing and payment procedures are working smoothly. Subscription billing is defined as the implementation and execution of automated recurring billing processes and consumer payments.

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

User Pilot

MAY 17, 2024

No-code development platforms: Webflow – best no-code app builder for landing pages and websites. No-code SaaS tools for user onboarding and adoption: Userpilot – best user adoption platform for SaaS apps. Pendo – the best no-code onboarding platform for mobile apps. Business — $39/month.

SaaS Payments 105

SaaS Payments Payment Methods Payment Solutions Payment Services 105

User Pilot

NOVEMBER 24, 2023

Userpilot is a digital adoption platform (DAP) with strong CRO tools to boost conversions like user behavior tracking, funnel analysis, and A/B testing. Hotjar is a popular heatmap and product insights tool that offers cross-platform heatmaps, rage clicks, and scroll maps. See our pricing or get a free Userpilot demo ! Trend analytics.

Payments 104

Payments Revenue Payment Solutions Scale 104

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. There we have it.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

User Pilot

MAY 9, 2024

While Amplitude is a comprehensive behavioral analytics platform loved by many product teams, it does have some limitations that may be a dealbreaker for some companies. Userpilot is a product growth and digital adoption platform for enterprises designed for user onboarding, feature adoption, and customer churn reduction.

Payment Services 105

Payment Services Payments Payment Solutions SaaS Payments 105

FastSpring

MARCH 15, 2021

While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Why Shift to a Subscription Revenue Model. Reliable and Consistent Revenue Stream.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

User Pilot

FEBRUARY 28, 2024

These tools help with improving retention, enhancing the user experience , and making data-driven decisions. When selecting a funnel tool, look for customization, integrations, segmentations , and dashboard options. You can use them when monitoring in-app experiences, launching new features, and tracking campaign performances.

Payment Solutions 105

Payment Solutions Data Analysis Software Review SaaS Payments 105

SmartKarrot

JANUARY 12, 2021

These software’s are used for a myriad of purposes like secure management of clinical data, payment procedures and claims that ensure smooth functioning of health-care business. Also, there should be a process for the users to connect with the brand wherein they can leave their feedback. One such law is HIPAA compliance.

Healthcare 10

Healthcare Customer Success Payment Services Trends 10

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. But the product analytics platform isn’t without limitations.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. But the product analytics platform isn’t without limitations.

Payment Solutions 52

Payment Solutions Payments Payment Methods Payment Services 52

User Pilot

OCTOBER 30, 2023

TL;DR SaaS reporting refers to the process of collecting, analyzing, and presenting data related to the performance, usage, and effectiveness of a SaaS product.It assists businesses in achieving revenue growth, informed decision-making, and financial health by efficiently managing all aspects of operations.

SaaS Payments 52

SaaS Payments Payments Payment Services Payment Solutions 52

User Pilot

MAY 12, 2024

TL;DR Lou Assist is a product adoption tool built by the customer success platform Totango. Those who upgrade to the paid version of LouAssist can also utilize its integrations with 14 third-party tools. International Users : Those with an international user base will be better served by other adoption platforms on the market.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

NOVEMBER 28, 2023

It helps SaaS companies understand how users interact, why they might leave, and ways to keep them engaged, ultimately leading to data-driven decisions and higher customer retention. Appcues is a robust product adoption and user onboarding platform for web and mobile apps.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52

User Pilot

OCTOBER 30, 2023

Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. It particularly helps with retention. Analytics on Heap.

Payments 52

Payments Payment Solutions Payment Services Payment Methods 52

User Pilot

NOVEMBER 28, 2023

TL;DR SaaS reporting refers to the process of collecting, analyzing, and presenting data related to the performance, usage, and effectiveness of a SaaS product.It assists businesses in achieving revenue growth, informed decision-making, and financial health by efficiently managing all aspects of operations.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

NOVEMBER 28, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. The platform also helps you announce new product features and collect customer feedback. Product Fruits is a platform designed to help you tackle issues related to software adoption.

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

How To Buy Saas

APRIL 1, 2024

While there are mediums and platforms of marketing galore, WhatsApp is the one platform that helps you reach a global customer base in a matter of minutes. Are you a business owner expecting to improve your WhatsApp marketing campaigns? They are also more affordable for small businesses that have few bulk marketing requirements.

Payments 52

Payments Payment Services Marketing Business 52

SaaStr

JUNE 13, 2019

Our second topic, benchmarks around retention. Logo retention. Logo retention is, starting last year, how many customers did I have, and from that cohort this year, how many have I retained? So, in building your models for your business, you really should be striving for 90% plus logo retention rate.

Scale 206

Scale SMB Sales Hiring Payment Services 206

User Pilot

MARCH 14, 2024

A product adoption platform like Userpilot can help you bypass the process of finding the right engagement tools. Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Looking for a Better Alternative for Event Tracking? Try Userpilot!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

SaaStr

NOVEMBER 22, 2019

As for Travis, prior to joining Redpoint, Travis was head of Customer Growth at Front, after spending 5 years building the global Sales organization at Optimizely, the world’s most popular experimentation platform. Why does Travis believe net retention must always be the guiding North Star? Loving our podcast content?

Underperforming Technical Team 158

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 158

User Pilot

FEBRUARY 26, 2024

Lou Assist is an attractive product adoption platform with versatile in-app experiences and a freemium option to boot, yet its limitations in certain use cases may prompt you to look elsewhere: Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities. Looking for a Better Alternative for Customer Satisfaction?

Software Review 52

Software Review Pricing Technical Review Systems Review 52

Natalia Luneva

JANUARY 7, 2023

Looking for: Microsoft office and home business 2016 free. Office E3 is a cloud-based suite of productivity apps and services with information protection and compliance capabilities included. Collaborate on ideas and content with a freeform digital canvas, now integrated with Microsoft Teams. Microsoft Office 2016.

Payment Services 52

Payment Services Payment Features Payment Solutions Payment Methods 52

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. They process billions annually for platforms like Constant Contact, GoFundMe, Ecwid, Infusionsoft, Meetup, Freshbooks & Zoho. So the scale is sort of mind blowing in certain ways.

Payment Services 134

Payment Services Merchant Services Payment Solutions Payments 134

ProfitWell

SEPTEMBER 24, 2019

If your SaaS company doesn’t have a pricing strategy in place, you’re leaving huge revenues on the table. This means the strategies for setting subscription prices are very different than pricing traditional products—ongoing customer payments and complex product packages mean SaaS companies need to put more thought into their pricing.

Pricing 64

Pricing SaaS Payments Strategy Payments 64

ProfitWell

NOVEMBER 8, 2019

What you'll get out of it: The three revenue buckets and how they drive your prioritization. The four ways you can grow revenue from a single customer. It may not be the prettiest part of business, but it’s a fundamental growth lever—7.5x The three value levers you can pull to create and capture more value.

Sales Recruiting 40

Sales Recruiting Payment Services Payment Methods Sales Hiring 40

User Pilot

JULY 6, 2023

The 15 best SurveyMonkey alternatives include: Userpilot Hubspot Typeform Jotform Qualtrics Zoho Survey Alchemer QuestionPro Qualaroo Survicate Retently Survio SurveySparrow SurveyKing Feedier Want to trigger in-app surveys code-free? What’s better: Userpilot has a two-way integration with HubSpot. Userpilot pricing. #2

Payment Solutions 98

Payment Solutions Payment Methods Software Review Payments 98

SaaStr

AUGUST 6, 2020

358: Chen Amit is the Founder & CEO @ Tipalti, the only global payable automation platform that scales with you and now remitting $5Bn annually across 3M suppliers. How does Chen think about aligning revenue scale to your customers? So, within six months I had an MVP, it was live, it was revenue generating.

Sales Hiring 227

Sales Hiring Payment Services Payment Solutions SaaS Payments 227