SaaStr

JUNE 24, 2022

Your best sales reps can close so much more than your average rep. Move the bottom 10% out and give the best leads to your top performer, and watch sales go up 20%. The best VPs of Sales design comp plans so the team never wants to leave. You should be striving for zero voluntary attrition on your sales team.

Sales Recruiting 217

Sales Recruiting Sales Hiring Scale Customer Success 217

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. Here we’ve identified the 13 most essential qualities to consider when hiring a CS manager. What Is a Customer Success Manager (CSM)? Relationship management.

Sales Hiring 90

Sales Hiring Customer Success Sales Recruiting Technical Review 90

InsightSquared

MARCH 6, 2018

Sales operations has been around for quite some time, but lately the function has been gaining momentum. Instead of behind-the-scenes sales support, sales ops now acts as a strategic partner for sales VPs and leadership. Start building out your sales operations department by hiring someone to own your CRM.

Sales Recruiting 119

Sales Recruiting Scale Sales Hiring Sales 119

Sales Hacker

OCTOBER 30, 2018

Welcome to Sales Hacker’s first-ever Influential Women in Sales list! In this exclusive list, we wanted to honor not just female leaders that promote their own sales platform (no shame in that!) They say “You can’t be what you can’t see,” and the sales floor is no exception.

Sales Recruiting 111

Sales Recruiting VP of Engineering Scale Sales Hiring 111

Incredo

OCTOBER 17, 2019

common software sales comp plans, 2. what factors to consider before defining your SaaS sales commission percentage. We will share 8 ideas on how to increase your sales team’s productivity and help them close more deals. We will share 8 ideas on how to increase your sales team’s productivity and help them close more deals.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

Incredo

OCTOBER 17, 2019

common software sales comp plans, 2. what factors to consider before defining your SaaS sales commission percentage 4. and finally figure out how much that SaaS sales salary should be. In the end, a bonus section is waiting for you! What are 5 common SaaS sales compensation models? We will write about: 1.

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

Sales Hacker

JANUARY 29, 2018

In this blueprint, we provide insights on how to structure your sales organization. The changes in SaaS require that we no longer look at salespeople as individual contributors, but rather a team that crosses disciplines, not just within sales but also across other parts of the organization such as marketing and product.

Sales Recruiting 74

Sales Recruiting Scale Sales Hiring Sales 74

Andreessen Horowitz

OCTOBER 16, 2023

One of the toughest challenges for founders — and especially technical founders who are used to focusing so much on product features over sales — is striking “product-market fit”. So in that shift from product-market fit to product-market-SALES fit, how much should you optimize your go-to-market for product… and even the other way around?

Product Marketing 81

Product Marketing Scale Sales Hiring Sales Recruiting 81

SaaStr

MARCH 24, 2020

Nothing matters but recruiting and using your personal network. Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. Sam Blond | Chief Sales Officer @ Brex. I’m doing The Playbook To Recruiting Your Sales Team.

Sales Recruiting 131

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 131

Tom Tunguz

MAY 31, 2017

Or a customer success person pitching CS tools? This might seem like a very logical argument for differentiating on sales processes, but it’s a fallacy. First, it presumes that the most valuable skill set in sales is building rapport. How many marketers are currently looking to move into sales right now?

Sales Hiring 100

Sales Hiring Sales Recruiting Scale Outsourced Development 100

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al.,

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

SmartKarrot

SEPTEMBER 9, 2022

Role: Vice President of Customer Success Location: Denver, CO, US Organization: SambaSafety As a Vice President of Customer Success, you will oversee four Customer Success (CS) teams that support different customer verticals and one CS Operations Analyst. Upsell and Cross Sell opportunities.

Sales Recruiting 19

Sales Recruiting Customer Success Technical Review Scale 19

Tom Tunguz

FEBRUARY 10, 2016

Founders may reduce staff, particularly in recruiting or new projects that the company prefers not to finance. It requires changing the sales process, likely suffering some decreased sales velocity and tinkering with compensation structures. Second, slow sales hiring. Some fraction of a customer success manager.

SaaS Payments 120

SaaS Payments Sales Recruiting Sales Hiring Payment Services 120

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al., Between hiring, training, and helping new employees excel, iterating on customer feedback, building brand awareness, et al.,

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

SmartKarrot

JUNE 9, 2022

Ensure Customer Success and Asset Management teams are coordinated with respect to the communication of project and utility timelines with end-user customers; develop processes between teams to ensure seamless communication for the benefit of all the customers.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Sales Hiring 19

Kellblog

JULY 30, 2023

For example: Marketing exists is to make sales easier. HR exists to help managers manage. Customer success exists to get renewals and spot expansion opportunities. This one depends on your sales/success model.) Recruiting support. It’s HR supporting managers to do their jobs better.

Software Review 67

Software Review Technical Review Sales Recruiting Artificial Intelligence 67

User Pilot

JULY 9, 2023

An example of good usability is a growth platform that enables product and customer success teams to quickly create quality microcopy thanks to an intuitive and easy-to-use AI-powered writing assistant. This may translate into increased sales and greater customer loyalty. Modal recruiting test participants.

User Experience 90

User Experience Sales Recruiting Scale Interviewing 90

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. And today we sell to larger customers, primarily CFOs [inaudible 00:16:33] and that requires us to actually build a solution fund.

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

OpenView Labs

NOVEMBER 30, 2021

The game has changed when it comes to recruiting. Hiring managers should prepare by putting together pitch materials (usually a 2-3 page deck) to give candidates a deeper look at your company and culture – beyond what’s on your website. Get more from your existing customers. Then it’s critical to sell, sell, sell.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

SaaStr

FEBRUARY 2, 2024

The backup of 2020 was great, 2021 comes in and somehow we have 600 unicorns and everyone can burn 500 million a year or have huge sales teams. But the meta point is this, if you’re recruiting in 2024, beware of the “Lost Generation” candidate and persona you may come across. It’s part of the job now.

Sales Recruiting 288

Sales Recruiting Trends Sales Hiring Software Review 288

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. So we decided to take you to know three specific topics which are hiring, culture and sales. And I have my sales team in France who’ve been through the great process.

Sales Hiring 114

Sales Hiring Scale Sales Recruiting Company Culture 114

CustomerSuccessBox

MAY 2, 2022

As a Customer Success Officer in SaaS, you’ve probably realized that there’s a lot more to the SaaS sector than just providing excellent service. Those that already have a solid marketing and sales strategy in place and just want to broaden their reach? After all, if no one knows about your service, what good is it?

Sales Recruiting 52

Sales Recruiting SaaS Outsourced Development Content Marketing 52

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. Justin Welsh | SVP Sales @ PatientPop. Want to see more content like this?

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale Sales 261

SmartKarrot

SEPTEMBER 14, 2023

Image Source After recruiting your sales team and coming up with a sales strategy, you should then ensure that everybody is ready to work toward your business goals and objectives. A business sales playbook provides your sales team with the information and tools they require to successfully execute your sales strategy.

Sales Recruiting 10

Sales Recruiting Sales Hiring Business Sales 10

Sales Hacker

MAY 9, 2019

A great sales compensation plan needs to accomplish quite a lot. It needs to provide fair compensation to employees in customer-facing roles. It needs to incentivize specific behaviors and actions that suit the needs of both the company and the customer. The Process for Creating a Sales Compensation Plan.

Compensation 102

Compensation Sales Hiring Development Team Review Sales Recruiting 102

CustomerSuccessBox

JUNE 6, 2022

With Subscription-based models everywhere, the need for customer success strategy in the organization is rising too! Companies know subscription isn’t going to sustain longer without a customer success strategy in place. Now, do you see why there is a steep rise in demand for customer success managers in the firm?

Interviewing 10

Interviewing Customer Success Sales Recruiting Compensation 10

SmartKarrot

APRIL 23, 2020

Why is this question important? – “What are the other names for customer success manager?”. Customer Success is a relatively new and evolving function, therefore, there is fair bit of overlap in terms of roles, functioning and goals with other teams. Building incentives for customer loyalty and customer referral.

Customer Success 10

Customer Success Sales Recruiting Management Scale 10

SaaStr

JULY 30, 2020

356: Pete Kazanjy is the Co-Founder @ Atrium, the startup providing proactive, always-on insights for sales operations, managers, and leaders. Alongside Atrium, Pete is also the Founder of Modern Sales Pros, a community of 15,000 focused on sales operations and sales management. Stop asking questions.

Part-Time VPE 201

Part-Time VPE Scale Sales Recruiting Sales Hiring 201

Totango

JULY 19, 2021

And in this customer-centered economy, your customer success (CS) team is invaluable. The team’s goal is to retain your hard-won customers and help them grow by deepening the customer relationship and ensuring they are realizing value with your product every step of the way. 1: Recruit the Right People.

Customer Success 123

Customer Success Sales Recruiting Compensation Scale 123

SaaStr

MAY 14, 2023

Daniel, you grew to 3 million in ARR before you hired a VP of Sales. You had all the reps and SDRs reporting to you, managed it all yourself. How’d you manage all that? Daniel : We followed a lean start up approach to building our sales process. An engineering team and the sales team was me with a laptop.

Sales Hiring 239

Sales Hiring Sales Recruiting Scale Payment Methods 239

Sales Hacker

MAY 5, 2020

This week on the Sales Hacker podcast, we speak with Devante Lewis-Jackson , one of the top rising sales leaders helping companies grow in New York City and most recently a sales manager at The Muse. The four phases of sales management. Subscribe to the Sales Hacker Podcast. What You’ll Learn.

Sales Hiring 63

Sales Hiring Sales Recruiting Scale Leadership 63

SaaStr

AUGUST 27, 2019

How to Design a Sales Comp Plan to Get You to $100M with Work-Bench, Movable Ink, MongoDB and Concert Finance. This panel will speak tactically to various comp design options as a way for management to determine and promote ideal behavior in their front-line teams. Meghan Gill | VP of Sales Ops @ MongoDB.

Sales Recruiting 132

Sales Recruiting Sales Hiring Scale Sales 132

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Unbounce

JUNE 16, 2020

Affiliates usually receive some kind of compensation (more on this below) for their work. To make these distinctions more clear, ask yourself, “who owns the selling and customer success functions, you or your partner?” Your partners act as an outsourced sales and marketing team. There’s clearly a lot to consider.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 179

Merchant Services Scale Sales Recruiting Sales 179

Totango

DECEMBER 13, 2022

As subscription models and recurring revenue become the norm for both SMBs and enterprise solutions, customer success is becoming an essential part of businesses across the globe. To make it easier, give recruiters more input on what CS is, the careers and paths to advancement it offers, and criteria for an ideal candidate.

Sales Hiring 91

Sales Hiring Sales Recruiting Scale Customer Success 91

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118