SaaStr

FEBRUARY 22, 2021

If I had 1 mentor, just 1, Who said: If you are at $10m ARR, Growing 100%, With 150% net revenue retention, With 80% viral and free lead acquisiton, And 50+ NPS, Then, You have already build a unicorn-in-waiting. This CXO asked me if I could help him find a few good advisors to help them on the revenue side. If i'd had just 1.

Scale 356

Scale Sales Hiring Payments Banking 356

Kellblog

AUGUST 7, 2019

I’ve been asked about this a few times lately, less because people value my accounting knowledge [1] but rather because people are curious about the CAC impact of such deals and how to compensate sales on them. Let’s say in this example the customer is getting the exact same value in all 3 years (e.g., Payment structure. $1M.

Deferred Revenue 74

Deferred Revenue Pricing Payments SaaS Payments 74

SmartKarrot

NOVEMBER 24, 2021

Role: Vice President, Customer Success Location: Alpharetta, GA, US (On-site) Organization: Global Payments Inc. As a Vice President of Customer Success, you will be responsible for building and sustaining the strategic relationship with our customers and the revenue.

Customer Success 19

Customer Success Sales Hiring Payment Methods Payments 19

Tom Tunguz

OCTOBER 19, 2016

At the outset, when the business prices on a monthly basis, the startup is looking for as much information about the strength of their product market fit as possible. Monthly payment plans minimize the friction associated with new users signing up and using the product, while still testing their willingness to pay.

Outsourced Development 100

Outsourced Development SaaS Payments Startup Sales Hiring 100

SmartKarrot

JULY 17, 2020

Most of the SaaS businesses now realize the value of having a well-equipped customer success manager and team to root the evolving success of their company. In such a case, the topic of customer success manager salary is like a coffee bean that everyone eyes to spill. CSM Compensation Structure.

Compensation 10

Compensation Customer Success Trends Management 10

Tom Tunguz

FEBRUARY 10, 2016

All of the cost of customer acquisition for a SaaS company is borne in the first month or so. The chart above, copied from David Skok’s great SaaStr presentation , shows the unit cash flow for monthly payment plans. Each subsequent month, the startup receives another $1k in cash and breaks even on that customer a year later.

SaaS Payments 122

SaaS Payments Sales Recruiting Sales Hiring Payment Services 122

SmartKarrot

JUNE 1, 2022

Bookings, Billings, and Revenue are linked to each other. As a B2B SaaS business owner, you should be aware of the differences between these terms and understand them very clearly. Understanding Bookings, Billings, and Revenue. Billings in SaaS Business. Revenue in SaaS Business. Like what you are reading?

Payments 10

Payments SaaS Payments B2B Revenue 10

SaaStr

OCTOBER 29, 2019

SaaS is about creating long-term value for your customer, and being compensated appropriately for that value as a business. Learn actionable monetization tips from a Product/Growth operator turned VC. I like to not just be a source of capital, but an advisor so that companies can get their customers to stay and pay.

Payments 100

Payments Pricing Compensation SaaS Payments 100

CustomerSuccessBox

JULY 8, 2020

We had Jay Nathan , Founding & Managing Partner, Customer Imperative and Andrew Marks , Founder, President and COO, SuccessHacker speak to Puneet Kataria , Founder & CEO, CustomerSuccessBox about the role of customer success in driving SaaS businesses during a lockdown. Can non-payments be a risk?

Retention 52

Retention SaaS Payments Payment Services Payments 52

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? inaudible 00:05:46] commerce business out of Squarespace delivering beautiful websites to contactors, freelancers, and small businesses. What are the biggest challenges in making this transition?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

Sales Hacker

MAY 9, 2019

A great sales compensation plan needs to accomplish quite a lot. It needs to provide fair compensation to employees in customer-facing roles. It needs to incentivize specific behaviors and actions that suit the needs of both the company and the customer. The Process for Creating a Sales Compensation Plan.

Compensation 102

Compensation Sales Hiring Development Team Review Sales Recruiting 102

Sales Hacker

JANUARY 13, 2021

The new joint solution is improved by having the OEM technology embedded into its application, providing increased value to the end customer. The licensor enjoys a new revenue stream. The end-customer is the beneficiary of a new and improved solution – everybody wins. It is not sold as a standalone application.

Payment Solutions 74

Payment Solutions Payments Software Review Enterprise 74

Chart Mogul

SEPTEMBER 19, 2019

Remember the first customer you closed? How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Or a customer that simply makes you feel good. Like any critical role, executing a planned hiring process will help you hire and retain top talent.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Chart Mogul

SEPTEMBER 19, 2019

Remember the first customer you closed? How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Or a customer that simply makes you feel good. Like any critical role, executing a planned hiring process will help you hire and retain top talent.

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

SaaStr

JULY 22, 2020

SaaS Enterprise Sales Compensation Pl an. Almost Complete Hand-off of Customers to “Others”, Customer Success, Account Manager, etc. Very little post-sale involvement with customer. Doesn’t Maximize Revenue or Success Per Lead. Every potential customer fawned over.

Scale 363

Scale Sales Hiring Sales SaaS 363

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. This Customer Success showdown, which took the form of an Oxford-style debate, was held at BIG RYG, ChurnZero’s annual Customer Success conference.

Scale 98

Scale Customer Success SaaS Payments Sales 98

Buffer Resources

OCTOBER 2, 2023

After nearly going under twice due to cash flow issues, she finally cracked the code for success, transforming her business from a $20,000 loss in December of 2020 alone to achieving $1 million in annual recurring revenue (ARR) just two years later. Business Snapshot Years in business: 6.5

Payment Methods 114

Payment Methods Sales Hiring Payments Business 114

User Pilot

AUGUST 31, 2023

The purpose of customer acquisition is to expand and make more revenue. Customer acquisition marketing refers to the subset of strategies and activities within customer acquisition that focus on marketing techniques to attract and convert potential customers. What is customer acquisition?

Acquisition 97

Acquisition SaaS Payments Payment Methods Metrics 97

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. They built themselves into a core platform for HR 2.0 Enterprise is maybe around 60% of our revenue, it’s not the whole deal.

Sales Hiring 242

Sales Hiring Sales Recruiting Scale Payment Methods 242

Sales Hacker

NOVEMBER 15, 2017

Account-Based Everything / Revenue. Annual Recurring Revenue. Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . AB Testing. Account-Based Marketing. Account Development Representative.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

Incredo

NOVEMBER 1, 2019

From sales & marketing alignment to SaaS salespeople compensation. If you are satisfied with your sales model and need to learn about employee compensation model, just skip the first article. (3 SaaS Sales team compensation . The customer self-service SaaS sales model is also known as the higher-volume, lower-price method.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SmartKarrot

MAY 29, 2020

The account manager also handles customer communications and write custom reports. He or she communicates customer plans to other members of the team. Likewise, the account manager monitors budgets, costs, revenues, and profits – while explaining cost factors to customers. You must give them the right answer.

Management 10

Management Healthcare SaaS Payments Technical Review 10

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. They process billions annually for platforms like Constant Contact, GoFundMe, Ecwid, Infusionsoft, Meetup, Freshbooks & Zoho. Want to see more content like this?

Payment Services 135

Payment Services Merchant Services Payment Solutions Payments 135

ChurnZero

MARCH 22, 2019

Did you know: For every 1% increase in revenue retention, a SaaS company’s valuation increases by 12% after five years? This was just one of the takeaways from our well-attended webinar this week on- Understanding the Real Impact of Improving Retention and Customer Success Best Practices. You Mon: That’s a great question.

Retention 61

Retention Payment Methods SaaS Payments Outsourced Development 61

SaaStr

JUNE 16, 2020

Companies were very focused on customer success, retaining existing customers just checking in, seeing how customers were doing, assessing the health of the business, assessing the health of their own employees, really focusing on upsell, closing existing deals, and not as much focusing on top of the funnel.

Sales Hiring 160

Sales Hiring Scale SaaS Payments Payment Services 160

SaaStr

AUGUST 27, 2019

Depending on size and stage, variable compensation can be one of a company’s highest expense items, and a thoughtful approach is key. So I like to say that if sales is like a train, then sales compensation is the driver. Want to see more content like this? Join us at SaaStr Annual 2020. Jessica Lin | Co-Founder @ Workbench.

Sales Recruiting 132

Sales Recruiting Sales Hiring Scale Sales 132

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. In the SIX(!)

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

SmartKarrot

MAY 14, 2020

This is the dynamics followed by all the companies selling tangible products and the software companies too continued with the same momentum in their initial days until the advent of SaaS based customer engagement model. . A lack of SaaS Customer Success function can have disastrous impact of losing the customer without prior warning.

Engagement 10

Engagement Subscription Payment Features Payment Methods 10

SmartKarrot

DECEMBER 16, 2022

They are largely in charge of contacting customers via phone calls and written letters, scheduling appointments and meetings, talking with consumers about the scope of opportunities, addressing problems and concerns, and reporting progress to managers and supervisors. Developing sales strategies to increase revenue. lakhs to 5.3

Scale 10

Scale Payment Methods Underperforming Technical Team Outsourced Development 10