SaaStr

AUGUST 31, 2022

The $100 million in Annual Recurring Revenue (ARR) mark is a magnificent milestone for companies that indicates sustainable business growth. While every startup is eager to hit this mark quickly, it’s a process that takes time. Growing a culture. Periods of high growth, however, can test the strength of company culture.

Scale 230

Scale Underperforming Technical Team Scaling Company Culture 230

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich Archbold , Senior Director of Engineering, has been at the forefront of codifying and scaling this philosophy over the past few years.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. In Today’s Episode We Discuss: * How Krish made his way into the world of SaaS and came to found one of India’s fastest growing SaaS companies in Chargebee?

Scale 128

Scale SaaS Payments Sales Recruiting Payment Services 128

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world?

Scale 180

Scale Underperforming Technical Team Leadership Branding 180

SaaStr

JANUARY 18, 2023

While many startups aspire toward unicorn status, only a few achieve it. Unicorn companies often need to scale quickly to meet the demands of their rapidly growing customer base. Drift co-founders David Cancel and Elias Torres share their insights on steering a company to a $1 billion valuation.

Scale 216

Scale Underperforming Technical Team Scaling Interviewing 216

SaaStr

JANUARY 28, 2020

And then I’ve watched, since she made this comment to me about 13 months ago, then I’ve watched with some startups I’ve worked with, where the first marketing hire comes in, and I asked them what their top five priorities are, and then I asked the CEO. Maria : Oh, I’ll take the number one thing to improve your culture.

Sales Hiring 205

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 205

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. Will Larson has managed infrastructure teams for some of the biggest names in software. At that time, the fastest-growing company by some definition was Uber, and so I went. That was just a transformational experience.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. What were Steve’s biggest takeaways from seeing the hyper-scaling at AppDynamics? Does it differ from traditional dev teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

MAY 31, 2019

237: Parker Conrad is the Founder & CEO @ Rippling, the startup that gives you back your time from payroll to employee computers, Rippling makes it unbelievably easy to manage your company’s HR and IT – in one system. What does Parker do with regards to operational scaling that is unconventional but works?

VP of Engineering 132

VP of Engineering Sales Hiring Scale Systems Review 132

SaaStr

MAY 23, 2019

And if you work for a CEO, whether you’re on the e-staff or really any position in a startup, I’m hoping that by understand how the CEO thinks and how the CEO looks at certain issues that you’ll be better able to add value and it will help your career. Startups are like sharks. Do I have the right team?

Sales Hiring 119

Sales Hiring Underperforming Technical Team Scale Startup 119

Casey Accidental

NOVEMBER 13, 2019

Developer platform: a business where developers can build businesses on top of the business’s software and charge customers. The end customer is usually not aware this company even exists e.g. Stripe, Twilio, Amazon Web Services. The Weak Transition to Marketplace Arguments. Take them from the marketplace team.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

SaaStr

JANUARY 10, 2020

297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of their data private and secure. Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Why is this?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Sales Hacker

FEBRUARY 3, 2020

SaaSy Sales Management runs in-person, public, and private workshops to teach go-to-market SaaS leaders how to produce the best outcome for their company and their people. If you missed episode 94, check it out here: PODCAST 94: Expert Management of a Remote Sales Team w/ Ellie Tamari. What You’ll Learn. Outreach has your back.

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Underperforming Technical Team Scale Sales Hiring Technical Review 80

SaaStr

JULY 20, 2021

The session that I’m talking about is basically about the board dynamic and about how to survive this valley of death and bring not just yourself and your team but your extended team, including your board, across that until you cross the $1 million mark, and then the $10 million mark and keep going beyond. There we go.

Underperforming Technical Team 244

Underperforming Technical Team Sales Hiring AWS Business Model 244

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Where do most teams go wrong in implementing the role out of their CS strategy? Then, I started a company, which I sold in early 2000.

Sales Hiring 195

Sales Hiring Scale Technical Review Outsourcing Services 195

Upscope

JUNE 9, 2021

A couple of them our team did. This is so trIue because I'm currently working at a call center and feel trapped, emotionally unstable, weak , I'm driving myself crazy and I don't want to talk to anyone. After about a year and a half I was offered a transfer to sales for the Apple online store team. I feel so alone I need help!

Payment Methods 52

Payment Methods Management Underperforming Technical Team Sales Hiring 52

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 131

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 131

SaaStr

OCTOBER 22, 2020

As for Ryan, he has spent an incredible 9 years at Okta in numerous different roles starting with running the product marketing team before moving to run the marketing team, leading to his promotion to CMO close to 5 years ago now. How does the structure of your marketing team need to change with the evolution?

Sales Hiring 167

Sales Hiring Scale Interviewing Technical Review 167

SaaStr

SEPTEMBER 23, 2020

As you can tell from that list, it was really a team effort, so huge thanks for that. And after a bunch of moving around, I ended up working in product development, actually, for a middleware company, and I did that for four years. Startups are hard.” ” But really, it was the team side of it.

Scale 190

Scale Leadership Underperforming Technical Team Scaling 190

Neil Patel

JANUARY 11, 2021

Follow this up by building your team and finding a location if you’re opening a physical store. After all, your customers would prefer more of a good thing and less of a bad thing. This is a sure way to determine how your potential startup might fit into the existing industry landscape. Solve a problem you identify.

Underperforming Technical Team 128

Underperforming Technical Team Business Sales Hiring Scale 128

SaaStr

JUNE 4, 2021

We can look back at how Datadog scaled. Pomel focused his session on: Making your SaaS startup customer-centric: Hw event marketing has helped him integrate his engineering and sales teams. How many of you guys’ product rely on the highly functioning engineering team? We hired everybody on our teams.

Scale 272

Scale Underperforming Technical Team Sales Hiring Engineering 272

SaaStr

AUGUST 30, 2019

For those that do not know, HelloSign is the company reimagining how you approach your most important business agreements with their award-winning e-Sign solution. As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations.

Sales Hiring 132

Sales Hiring Scale Technical Advisors Underperforming Technical Team 132

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. In 2010, he became one of the Co-Founders of Warehouse Investimentos, a prominent Brazilian VC company. Talk: Scaling & Exiting: Dreams, Designs & Dramas. Talk: Sales is a Team Sport.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

MARCH 6, 2020

313: Today we deep dive into what startups can learn from the large SaaS incumbents of today. And in many ways, because the reality is, when you’re running through scale like that, things are moving at a breakneck pace. Sarah Varni: CMO @ Twilio on her biggest takeaways from her time at Salesforce.

Scale 215

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 215

SaaStr

FEBRUARY 28, 2020

As for Karl, prior to founding the company he spent 6 years at Google in some fascinating roles including Head of Patents, Head of Business Development in China and running Google’s energy investments. How does this requirement change as the company scales? How does Karl think about doing this at scale?

Sales Hiring 218

Sales Hiring Scale CTO Hire CTO Coach 218

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Jeff Lawson: Sure.

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Underperforming Technical Team Development Software New CTO 124

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. To date the company has raised over $132M in financing from some of the best in the business including Sequoia, a16z, Index, Greylock and Kleiner Perkins to name a few. What worked?

Sales Hiring 195

Sales Hiring Sales Recruiting Scale Technical Advisors 195

SaaStr

NOVEMBER 21, 2020

When is it right for SaaS companies to turn down potential customers? How should startups decide which customer segment to focus on? * How should startups think about implementing partnerships? There was a small startup scene. I was working on a startup that was an early mobile payment platform.

SaaS Payments 261

SaaS Payments Scale Payment Services Payment Solutions 261

SaaSOptics

MAY 6, 2022

How do you scale SaaS startups from the seed stage to mature industry leaders? Wish you had a SaaS startup checklist to guide you on your journey to IPO? Founder of SaaS Gurus , Anthony Nitsos, showed us the personal blueprint he uses to advise SaaS startups. Customer Core —to maintain and develop customer relationships.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

OpenView Labs

SEPTEMBER 5, 2019

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. As a company that builds economic infrastructure for the internet – Stripe’s ability to connect with developers is central to our mission.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

SaaStr

SEPTEMBER 6, 2019

How does Jon think about the structuring of roles and responsibilities with scale? 263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. How to build an engineering team. What does this done well look like? Jon Herstein.

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

Intercom, Inc.

JULY 12, 2018

I hosted Elad on the podcast for a conversation that ranged from the key themes of his new book to scaling a healthy culture and ins and outs of mergers and acquisitions. Culture is the set of relationships people in the company have to each other – and the unwritten set of rules they live by – and it’s going to evolve over time.

Sales Hiring 120

Sales Hiring Scale Sales Recruiting Technical Advisors 120

SaaStr

APRIL 16, 2019

Building a hyper-growth company is hard anywhere, but building one outside the Bay Area comes with its own unique challenges. Learn how Pendo built a product, team, and culture in its Raleigh hometown that could scale coast-to-coast and continent-to-continent. You can have beer, you can have a transparent culture.

CTO Hire 157

CTO Hire Travel Underperforming Technical Team CTO Coach 157

Sales Hacker

APRIL 25, 2019

Early in my career, I saw firsthand how a $20M funded company went from startup to NASDAQ IPO to being delisted in the span of three years due to frivolous spending (but that’s a story for another day). My cost-conscious lens (plus our proven outbound sales program) has served my company, Leadium, well. Software costs.

Outsourcing Services 75

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 75

OpenView Labs

MAY 12, 2020

Editor’s note: This article is by Dan Slagen, a four-time startup executive specializing in scaling global go-to-market functions from early stage to $100M+ in ARR. His new book, Understanding Startup CEOs , is out today. His new book, Understanding Startup CEOs , is out today. State and history.

Sales Recruiting 53

Sales Recruiting Underperforming Technical Team Startup Scale 53