Totango

FEBRUARY 10, 2021

Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. To track customer onboarding and adoption, we use a three-step procedure.”). Use customizable stages throughout onboarding to ensure that your customers are meeting their anticipated goals. .

Scale 84

Scale Customer Success Retention Strategy 84

Intercom, Inc.

JANUARY 5, 2022

Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. We’ve gathered a list of articles, videos, and podcasts you can check out: Score Your Company’s SOC 2 Readiness. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees.

Scale 211

Scale compliance Software Review Technical Review 211

ChurnZero

OCTOBER 4, 2019

Her department is responsible for onboarding, support, services, and retention of Bloomfire’s customers. We had the right people on our team, but we needed to invest in technology to scale and formalize processes. Our onboarding health scores are now incredibly positive, and we ensure that the sales to onboarding handoff is seamless.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. In this blog post, we will explore the top six concepts to consider to scale your customer success team. 10% Perceived company cultural fit.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SaaStr

NOVEMBER 9, 2022

If you try to scale up without first proving the viability of your unit economics—CAC payback, gross margins, and so forth—you’re just turning a small, bad business into a big, bad business. Companies need to grow at a pace that still allows their employees to experience the onboarding and responsibility that will set them up for success.

Underperforming Technical Team 41

Underperforming Technical Team Business Scale Business Model 41

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. You can’t really execute if people aren’t motivated and excited about the company mission.

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SmartKarrot

JUNE 15, 2021

Build Data Analytics into Your Company Culture. It needs to be improved at a granular, cultural level. You need to see how well the company embraces data and make it part of the company culture. The rise in business models like subscriptions have made it more important to keep the customer.

Customer Success 19

Customer Success Data Sales Hiring Sales Recruiting 19

Sales Hacker

APRIL 29, 2019

He discusses how Wayfair transforms spaces to mimic company culture. Outreach supports sales reps by enabling them to humanize communication at scale and by automating the manual work. They drive about 80,000 to 100,000 leads a month into the business and gets them into what we call our onboarding teams.

Scale 45

Scale Sales B2B Sales Enablement 45

Neil Patel

DECEMBER 3, 2020

They know how to use the tools and run fully-scaled email campaigns. A Great Company Culture. So, before you proceed, check that their company culture fits with yours. Without a good fit on culture, you’re going to get email campaigns that don’t jive with your brand. Onboarding. Discovery session.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111

SaaStr

MARCH 12, 2019

Regardless of what stage you are in, he provides a framework to systematically approach this stage and what you should focus on to get to scale faster. We are screwing up the scale. We have the subscription revenue. The subscription economy. If you scale prematurely we’re gonna scale a cash bleeder.

Scale 206

Scale Sales Hiring Revenue VP of Engineering 206

SaaStr

SEPTEMBER 6, 2019

What can be done in the onboarding phase to ensure the individual has the most empathy for the customer, regardless of function? * How does Jon think about the structuring of roles and responsibilities with scale? And there is a danger point where you start to be seen as more of a services company than a software company.

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

SaaStr

FEBRUARY 22, 2019

Where do many go wrong in building and scaling their teams in SaaS? * I eventually ran another Saas company which I ran and then sold. I want to start on all things customer success and then move into really the culture and DNA of firms required to successfully scale. What are the negative consequences of it?

Sales Hiring 114

Sales Hiring Customer Success Scale Sales Recruiting 114

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 52

Customer Success Scale Sales Hiring SaaS 52

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 56

Customer Success Scale Sales Hiring SaaS 56

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Metering / Billing / Payment Process. Customer and User Onboarding. Your Recurring Revenue.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136