ChurnZero

JUNE 12, 2020

Customer feedback metrics: Customer Success Operations analyzes customer satisfaction survey (such as NPS, CSAT, and CES) findings to inform leadership on areas of opportunity for development. Customer experience metrics: Customer Success Operations monitors service quality and productivity as it relates to overall operational efficiency.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

Chart Mogul

MAY 29, 2018

Communicating wasn’t always this hard. Most of the time when we communicate in business, we don’t plan how we’re going to make that communication, or what we’re trying to get from it. It’s really not our fault — human-to-human communication is so deeply ingrained into our being. SMS (or other mobile messaging apps).

Communication 58

Communication Company Culture Operational efficiency. Startup 58

SmartKarrot

MAY 10, 2021

Maintain clear and updated documentation on all information gathered to ensure the rest of the team is enabled to operate efficiently. Driving the customer’s business transformation and operational excellence. Collaborating and communicate across various Appen teams to ensure problems are solved, meet and exceed success metrics.

Customer Success 10

Customer Success Payment Services Sales Recruiting Payments 10

SaaStock

MARCH 20, 2019

Their platform provides user insight, guidance and communication to help companies create experiences that users can’t live without. The GoCanvas mobile platform helps companies replace paperwork and outdated processes, along with automating new ones. Funding to date: $60.7M. North Carolina. Founded: 1999. Based in: Reston, VA.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

User Pilot

FEBRUARY 13, 2024

The self-service model enhances both your operational efficiency and customer experience. Live chat : This feature enables real-time communication with a customer support agent via a chat interface on your website or app. What are the benefits of customer self-service software? Zendesk pricing. HubSpot Services Hub pricing.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

SmartKarrot

FEBRUARY 6, 2024

From websites and social media platforms to mobile apps and messaging services- it is imperative that your customer has these multitude of communication options. An effective omnichannel approach leverages technology to integrate data and communication channels, allowing businesses to gain a 360 view of customer interactions.

Customer Success 10

Customer Success Strategy Social Media Artificial Intelligence 10

SaaStock

MARCH 20, 2019

Their platform provides user insight, guidance and communication to help companies create experiences that users can’t live without. The GoCanvas mobile platform helps companies replace paperwork and outdated processes, along with automating new ones. Funding to date: $60.7M. North Carolina. Founded: 1999. Based in: Reston, VA.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SaaS Metrics

JUNE 10, 2019

Employees using their mobile devices or laptops can sign-in from unsecured networks such as public Wi-Fi/hotspots. is the latest version) greatly improves privacy between communicating apps and the end users. Access-from-anywhere. TLS and Configured Certificates. Conclusion.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) Technical Review SaaS Systems Review 40

Hull

MAY 17, 2020

Start by building comprehensive marketing email exclusion lists in your CDP to ensure your communications are only sent to the right people. Tactical takeaway: Get your teams on the same page and prevent any cringe-worthy moments by getting your data synced up. Get a Demo.

Business 52

Business Operational efficiency. Mobile Data 52