ChurnZero

MARCH 31, 2020

Kris Morrison, VP of Customer Success at Interact Software. Jeremy Jeffers from Untapped, an app that allows users to socially share and explore the world of beer with others, shared that as a global company, their internal communications surrounding affected areas was crucial. Jeremy Jeffers, VP of Customer Success at Untappd.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Totango

MAY 29, 2020

Maintain Communication. Create webinars that discuss real issues facing customers as well as potential solutions for those pain points. Produce video tutorials to highlight updates and new solutions. Maintain Communication. Be willing to offer solutions before the customer realizes they need to ask for one.

Payment Solutions 62

Payment Solutions Technical Review Payment Services Software Review 62

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Neil Patel

SEPTEMBER 12, 2020

Considering blogging is such a crucial part of the web, some website builders have been designed with a content management system in mind. Thought leadership – In many industries, it is useful for people of prominence to share their unique insights on a public platform. An example of a content-centric website. Pros of Wix.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

SaaStr

MARCH 26, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. Payments has been around for thousands of years. Dare I say SaaS. They were self taught developers.

Scale 157

Scale Payment Services Payment Methods Scaling 157

Sales Hacker

AUGUST 7, 2020

Leadership. Leadership. VP Nokia Software, North America Sales. People First Productivity Solutions. Team Lead, North America – Global Marketing Solutions. Director, Sales Solutions, North America. The Exceptional Leadership Institute for Women. Manager, LinkedIn Sales Solutions.

VP of Engineering 121

VP of Engineering Sales Recruiting Sales Hiring Payment Services 121

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. And finally, we just turned SalesHacker.com into a community. Revenue Grid, as an app exchange partner, has a lot of credibility in the Salesforce world. Check out Outreach.io

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

Kellblog

JULY 24, 2021

I sometimes get asked about how to structure an enterprise software marketing organization and the relative roles of product marketing vs. competitive analysis. So the question becomes: in enterprise software, how do we structure product marketing and competitive in the best way to do just that? 7] Content being collateral (e.g.,

Product Marketing 136

Product Marketing Marketing Sales Hiring Payment Services 136

ProfitWell

AUGUST 13, 2020

This book is an invaluable read for those building a company or in a leadership position. And how to be vulnerable in a leadership role. Ben also created the Cultural Leadership Fund , connecting the greatest cultural leaders to advance more African Americans into technology. The different types of CEOs. About the author.

Payments 52

Payments SaaS Payments Payment Methods Underperforming Technical Team 52

Baremetrics

AUGUST 30, 2021

Blogs and information sharing Workshops and mentorship Tip 2: create a word-of-mouth buzz Collaborations Get featured in influencer content Tip 3: make (ostensibly) high-touch contact Use technology to customize your communication Conclusion Approach people as people, not as prospects New technology makes new methods Be meaningful.

Payment Methods 98

Payment Methods SaaS Payments Strategy Marketing 98

CustomerSuccessBox

JULY 11, 2022

How you handle, communicate with, and learn from account churn—user offboarding—is as crucial especially when the churned customer is a major account. However, communicating the voice of the customer (VoC) and your feedback loop with the entire business is more crucial. Why therefore restrict offboarding to simply your staff members?

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. But we provide a combination of APIs and software. Payments has been around for thousands of years. We abstracted the way a lot of the complexity of payments.

Scale 119

Scale Payment Services Payment Methods Sales Hiring 119

Sales Hacker

AUGUST 22, 2019

As you might guess, it boils down to how leadership incentivized the sales team. For example, if a company’s sales staff is being graded or compensated based on activity level, an easy way to game the system is to send a bunch of emails. Communicating Good Sales Behaviors. Some people just like to game a system.

Sales 68

Sales Payment Methods Compensation Payment Services 68

SmartKarrot

NOVEMBER 24, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking. Communicate directly with customers on assigned responsibilities and tasks. Apply here: [link].

Customer Success 19

Customer Success Payment Services Payment Solutions Software Review 19

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. And the result is visible!

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Conversation Intelligence obvious benefits are about to be reaped across all customer communications including video, email, sms, and chat. Sales Stack Graveyard.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SmartKarrot

MARCH 23, 2023

Collaborate on fundamental customer success KPIs and performance with the senior leadership team and larger go-to-market team. Payment that is competitive. To ensure the complete success of all client programmes, prepare marketing and communication strategy. Program for Employee Referrals. Two dedicated L&D days per week.

Customer Success 19

Customer Success Payments Underperforming Technical Team Payment Services 19

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Dana Soza Customer Solutions CEO, is one of the most prominent and revered Customer Success professionals in California, US. She is also a member of the invite-only Founders of the Future entrepreneurial community. Daphne Lopes.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SaaStr

MAY 9, 2019

If your payment system works, you’re not going to rip it out. Great start-ups have a system to have hard conversations. And so, having some type of system where the founders are going to meet and work through whatever the b t issue is of the day is extremely important. This will always happen in every start-up.

Sales Hiring 170

Sales Hiring Scale Payment Solutions Banking 170

SmartKarrot

APRIL 7, 2022

Power the growth of your merchants in multiple channels, through proactive advisory in Adyen’s products and services as well as the international payments landscape. Implementing a system to document and communicate product feedback to relevant teams including Product, Engineering, Sales, Marketing, and Operations.

Merchant Services 19

Merchant Services Customer Success Technical Advisors Payment Services 19

User Pilot

MAY 8, 2024

Foster a sense of community among users for support and belonging. Anticipate future customer needs and work proactively to find solutions. Cultivate a customer-centric culture from leadership down. For example, a company may seek a cybersecurity solution to ensure the safety of its operations and customer data.

SaaS Payments 105

SaaS Payments Payment Solutions Payment Services Payments 105

OPEXEngine

JUNE 9, 2020

Now, you can expand that resource center to discuss best practices, client stories, and thought leadership all focused on strategies for recovery. This was a vital first line of communication tactic, but you must keep the message fresh. You can use up-front discounts to help your customers but beware of extended payment requests.

SaaS Payments 59

SaaS Payments Payment Services Technical Review Payment Methods 59

SaaStr

NOVEMBER 7, 2019

The idea for Stripe, I’m sure most of you know in the early days was to have just a few lines of code and lead developers accept payments in the apps and services. There were solutions for the stadiums for the very large conferences, but nothing really for under 20,000 people. So first, I would say the API and Stripe.js

Payments 121

Payments Merchant Services Payment Solutions Payment Services 121

yoursales

DECEMBER 12, 2018

Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). noCRM.io – Lead management software that really helps salespeople. Salesmate – Sales Management, Automation, and Acceleration Software for Teams of All Sizes & Shapes. Sales Stack Graveyard. Every Step of the Way.

Scale 99

Scale Payment Methods Payment Solutions Outsourcing Services 99

SmartKarrot

NOVEMBER 18, 2020

Collaborate as part of the global customer success leadership team to align and solve bottlenecks in a scalable way. Effectively solve ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed, and identifying solutions/resources. Ensure Smartly.io

Merchant Services 10

Merchant Services Technical Advisors Customer Success Payment Services 10

yoursales

DECEMBER 23, 2019

During 2019 many of the larger providers of sales solutions have spoken of a "rapid consolidation" happening in the sales tools space. Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). noCRM.io – Lead management software that really helps salespeople. Sales Stack Graveyard.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

During 2019 many of the larger providers of sales solutions have spoken of a "rapid consolidation" happening in the sales tools space. Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). Maximizer CRM – All-Inclusive CRM Software. Sales Stack Graveyard. One Simple Price.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

JANUARY 29, 2021

Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). noCRM.io - Lead management software that really helps salespeople. Maximizer CRM - All-Inclusive CRM Software. centric CRM.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

Sales Hacker

MARCH 2, 2020

The New Solution Selling. Wooden on Leadership. Leveraging transparency and vulnerability in your presentations and your negotiations leads to faster buyer consensus, larger deals, faster payments, longer commitments and more predictable sales forecasts. The New Solution Selling. Sales Models and Fundamentals.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

DECEMBER 13, 2019

And one of the things I realized is that change in culture, probably the biggest thing that we need to do both as leaders and companies, but as well as operators is be very transparent, number one, about what you’re doing and over communicate. I think the combination of transparency and over communication is the key there, really.

Technical Advisors 152

Technical Advisors Scale Technical Review Payment Solutions 152

yoursales

DECEMBER 12, 2018

Pipedrive – Sales CRM & Pipeline Management Software (use this link for 30 days extra trial). noCRM.io – Lead management software that really helps salespeople. Salesmate – Sales Management, Automation, and Acceleration Software for Teams of All Sizes & Shapes. Sales Stack Graveyard. Ninjodo – More Sales.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . Remember that deploying enterprise software can cost a company millions of dollars, so you must show that your product is worthwhile. Systems and processes are continually being altered, deleted, and revised.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SmartKarrot

JUNE 5, 2023

Not just for Spiderman, the statement is also very suitable for someone in leadership. A robust task management platform is your solution and this is where Asana Task Manager enters into the picture. per user per month (for annual payment). This helps keep the communication clear. Who is it for?

Payments 10

Payments Management Scale Software Review 10

Baremetrics

APRIL 7, 2020

In a technology driven world, where it feels like consumers are always looking for the next best service or software to jump ship to, reducing churn can be challenging for a SaaS company like Emphatic. About Emphatic Emphatic is a social media automation software, similar to Hootsuite or Buffer. Want to retain more customers?

Social Media 69

Social Media Payment Solutions Software Review Software 69

Tom Tunguz

OCTOBER 24, 2021

And then from 2004 to 2014, she was at Google and managed lots of different things, including the self-driving cars project, global sales and operations, and the business teams for checkout in Google Apps. Leadership, she’s been on the leadership team for two massive businesses, and so who better to hear from on that topic than Claire.

CTO Coach 127

CTO Coach Sales Hiring Sales Recruiting CTO Hire 127

Outseta

APRIL 14, 2020

Generally speaking, building a software product—even a minimum viable product—is going to take more effort and time than selling your skills as services. But software products are more scalable and valuable, so if you have the financial runway and the time to start building now is as good a time as any. Their secret?

Payment Methods 68

Payment Methods Payment Solutions SaaS Payments Payments 68