Remove Communication Remove Headcount Remove Sales Recruiting
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Jason Lemkin + Kyle Notion CRO Owner: “Why Revenue Leaders Must Run Toward Bad News” (Video + Podcast)

SaaStr

Kyle Norton CRO of Owner is kicking off a new podcast for Pavillion with revenue leaders, and we were lucky enough to be guest #001 here: It’s a great convo on many SaaStr themes — but from the perspective of a VP Sales / CRO. If you’re going to miss your quarter, communicate this early and come prepared with a plan to address it.

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Alignment: Your VP Sales and VP Marketing Should Be Your Mom and Dad of Revenue

SaaStr

The other day I saw a VP of Sales flame out and resign with no notice from a SaaS company doing $10m ARR growing quickly. Not only were they not remotely aligned on anything, clearly they weren’t even communicating. The original version here on Lattice Engines’ Sales and Marketing Hub. Sales Tactics.

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Advice Every SaaS Founder Needs to Know in 2024 with Sam Blond and Jason Lemkin

SaaStr

They discuss Sam’s learnings at Founders Fund, what the 2024 playbook looks like, hiring and motivating sales teams, and a handful of audience questions. On the sales side, people hired way too much. More salespeople do not equal more sales. Do you have to double your headcount to make it from $10M to $20M or even $2M to $5M?

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Building a sales team in a high-growth environment

Intercom, Inc.

Getting the team right is one of the hardest parts of scaling sales. But no sales team can afford to grow without intention. While building a sales team, we’ve focused a lot on our sales culture. Here’s how we went about growing a sales team that is both world class and culture-additive.

Scale 160
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Three lessons I’ve learned building a Customer Success team from different backgrounds

ChurnZero

At the time, I was a sales engineer, and my job was to close deals and move on to the next prospect. However, I found there were two flaws in our customer management process. After getting slapped on the wrist a few times for my after-sales support, I knew things had to change. We had presales, and we had post-sales.

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What skills do customer success professionals need in 2024?

ChurnZero

Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. This means that sales acumen is no longer just a bonus for CS professionals—it’s a new baseline for many companies. This means that exceptional communication skills, active listening, creative problem-solving, and genuine empathy command a premium.

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The Sales Enablement Bot I Built at HubSpot

Sales Enablement, SaaS and Growth

Today, everyone working in and around sales and marketing knows that bots are hot, in vogue and quite simply, of the moment. In my role leading sales enablement at HubSpot in EMEA, we deliberately carve out time to think about ways to leverage tools, technology and software that will make sales reps more effective.