Intercom, Inc.
SEPTEMBER 8, 2021
Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. Increasing support efficiency. Here’s how they’re doing it. Stepping in at the right time.
Intercom, Inc.
AUGUST 16, 2022
Support teams are facing a critical juncture: business costs and customer expectations continue to grow while resources like headcount and budget are decreasing. In turn, you’ll increase efficiency without increasing your headcount. The devil’s in the data: Data is the fuel for efficiency.
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BetterCloud
JUNE 22, 2023
Communicate why you need a SaaS management platform now New efficiency is a heightened need in today’s inflationary times. It exponentially grows organizational efficiency the more you automate, and the better your orchestrated workflows become. To manage, you must hire more expensive, hard-to-find, and harder-to-keep IT talent.
Sales Enablement, SaaS and Growth
MARCH 23, 2020
MSPOT An MSPOT is a simplified one page strategic plan used by HubSpot, and they have become an integral part of the company’s operating system. MSPOTs are a valuable tool for a number of reasons - they drive alignment and communicate in simple terms what can often be a complex area. Operational efficiency. Brand equity.
SaaStr
MARCH 15, 2024
His focus is not on operational efficiency but on operational proficiency. We’re in the early days in terms of how it changes how a business operates and unlocks. Do you see massive disruption in workforces and marketing headcounts shrinking because of AI? “I’m His advice? We’re at inning one.
ChurnZero
DECEMBER 2, 2022
I felt like I had covered the “why” multiple times with my internal team, but I found myself having to repeat the why and communication multiple times, which actually didn’t turn out to be a bad thing. Related reading: Five lessons in communication from ChurnZero’s big a$$ book shift. Naomi: AMA stands for “ask me anything.”
ChurnZero
JANUARY 13, 2023
First, digital CS will become a way of life due to flat or reduced headcount. Company-wide operational efficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys. Do they have top performers in place who are operating efficiently and driving value?
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