InsightSquared

MAY 7, 2019

When scaling the business, sales typically averages roughly 30% of revenue, so therefore sales spend is one of the biggest investments a company can make. At the highest level, SaaS companies look at sales expense, headcount, sales productivity and SaaS metrics like: The cost of new customer acquisition (CAC).

Scale 102

Scale Sales Hiring Metrics Sales 102

CustomerSuccessBox

DECEMBER 14, 2021

Customer Success teams, typically, follow the recurring revenue model (followed by almost every SaaS business). Customer Success was initially used only when a customer was about to churn. That’s the beauty of the subscription economy. Viewing CS as a cost center and cutting costs by cutting headcount will definitely backfire.

Customer Success 52

Customer Success Customer Lifetime Value Headcount Retention 52

Hitenism

JANUARY 16, 2017

In 2014, Mixpanel’s Series B pitch deck spelled out the company’s expansion plans over the next two years: 3x sales headcount and rapidly race towards distribution. Double headcount every 6-9 months. In 2016, venture capital investment in SaaS is up to $7B, from $1.5B They raised $65 million dollars with that plan.

Scale 147

Scale Venture Capital SaaS Headcount 147

ChurnZero

AUGUST 23, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. ChurnZero helps subscription businesses fight customer churn. About G2 (formerly G2 Crowd). About ChurnZero.

Software Review 56

Software Review Customer Success Software Venture Capital 56

ChurnZero

NOVEMBER 1, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. ChurnZero helps subscription businesses fight customer churn. About G2 (formerly G2 Crowd). About ChurnZero.

Venture Capital 40

Venture Capital Software Review Technical Review Headcount 40

ProfitWell

DECEMBER 6, 2019

Your top subscription news. What’s the return on investment of your mom? He references Dan Steinman from Gainsight , who says, “the natural tendency for customers is towards churn.”. If we fail, our customers will churn. And that’s a wrap for your December 6 subscription news. And Sprinklr acquires Nanigans.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

ChurnZero

DECEMBER 18, 2020

Like let’s take a more conservative approach in the earlier months of the year in terms of adding headcount. Learning Subscriptions: The Future of Customer Education – Read how SaaS companies can catch up to create a customer education program. . Maybe a little bit more provisional, and maybe a little bit more conservative.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

Outseta

JANUARY 20, 2020

This included selling additional services like credit card payment processing, tenant background checks, 1099 e-filing services, and renter’s insurance. This required no additional addressable market and also helped to drive down Buildium’s churn rate. While these revenues are pay-per-use, rent payments are both large and regular.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Intercom, Inc.

JUNE 3, 2021

Where should you invest your resources? If you’re short on time, here are a few quick takeaways: You can’t balance short-term and long-term investments without considering the existing product strategy. Choosing the right investment is a balancing act of art and science. And yet, now might be a good time to hit the accelerator.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. How much time are you investing in creating COVID-19 related content? How do you tailor marketing messaging to reduce churn and increase engagement from current customers?

Travel 176

Travel Marketing Scale Outsourcing Services 176

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. Hence, companies would be more interested in measuring the impact on final outcomes like customer retention or reducing churn rate through customer service. #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. Hence, companies would be more interested in measuring the impact on final outcomes like customer retention or reducing churn rate through customer service. #2

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Totango

APRIL 14, 2020

While most of us associate the digital leap to subscription and third-party software services with customer empowerment, those same tech advances make it easier than ever to provide personalized care in a targeted, scalable manner. 4. Establish Early Warning Systems. 5. Be Ready to Act. B2B Customer Segmentation Maximizes Impact.

B2B 71

B2B Scale Marketplace as a Service Sales Hiring 71

ChurnZero

JUNE 3, 2022

Satisfying expectations for those numbers is an investment non-negotiable. I bet most, if not all, of them were based on a subscription. The threat of an as-a-service model is that the cost to the customer of churning to a new supplier can be dramatically lower. We now know churn is really important. You can do the math.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

Satisfying expectations for those numbers is an investment non-negotiable. I bet most, if not all, of them were based on a subscription. The threat of an as-a-service model is that the cost to the customer of churning to a new supplier can be dramatically lower. We now know churn is really important. You can do the math.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52