FastSpring

APRIL 23, 2024

The company handles transactions for sellers of digital products, providing the infrastructure for global online payments while taking responsibility for tax collection and remittance, fraud prevention, and other aspects of the checkout process. The subscription management system doesn’t support multi-product transactions.

Payment Methods 142

Payment Methods Payment Services Merchant Services Payment Solutions 142

Intercom, Inc.

JUNE 15, 2021

How do you foster a team culture that focuses on delivering value to your customers when you have limited resources? Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale.

Scale 235

Scale Payment Methods Payment Services Scaling 235

User Pilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. Acknowledge unhappy customers and address their concerns swiftly to turn them into happy ones.

Payment Methods 94

Payment Methods Scale Payment Services Sales 94

FastSpring

JANUARY 5, 2021

When you were starting your online business, you probably weren’t thinking about how exciting the billing process would be unless you’re a trained accountant and love documentation, of course. To help you find the right billing software for your online business, we’re covering the ten features your billing software needs to have: 1.

Payment Methods 125

Payment Methods Payment Solutions Payment Services Payments 125

Stax

MARCH 15, 2025

Enter payment monetization. Having a strategy to monetize payments gives SaaS companies an additional revenue stream while enhancing the customer experience and reducing customer churn. But how exactly should a SaaS company monetize payments? What is Payment Monetization?

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

FastSpring

NOVEMBER 9, 2023

Get the latest from FastSpring’s Support leaders about preparing for Cyber Weekend, refund policies, strategies to decrease customer churn, and more. Preparing for Cyber Weekend: A Marathon, Not a Sprint Gearing up for Cyber Weekend in the world of ecommerce is like preparing for a marathon.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

FastSpring

JANUARY 31, 2023

To help you choose between Stripe vs. Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. This reduces the churn rate, ensuring a more stable customer base. Cash Flow Management: Subscription payments provide a steady cash flow.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

Intercom, Inc.

OCTOBER 16, 2019

Can one person buy via a credit card or will multiple stakeholders need to be involved? The key here is to keep the cost of customer acquisition down. If possible, incentivize visitors to pay up front for the year given the positive cash flow implications and churn reduction benefits. Goal of website.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Baremetrics

AUGUST 4, 2021

Declined payments in SaaS can be a real issue for both the customers and your company. Anyone tasked with understanding why payments decline or fail knows their work is cut out for them. From there you can get insights into your all failed payments using our dunning tool, Baremetrics Recover. Why do payments get declined?

SaaS Payments 98

SaaS Payments Payment Solutions Payment Methods Payments 98

Subscription Flow

OCTOBER 16, 2024

Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. It streamlines your entire billing process from invoice generation to payment collection. Let us not forget the possibility of human error in customer engagement.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

SaaStr

MAY 16, 2019

We are a customer service platform for e-commerce websites, and one of the things we try to do is to automate customer support. I would argue that since now we have access to … we have lots of data points about trade shows we go to, the payment information, the sales data in CRM. We got this data.

Merchant Services 210

Merchant Services Payment Methods Data Sales Hiring 210

Neil Patel

MARCH 8, 2021

WordPress outshines Wix in terms of flexibility for allowing users of all skill levels to create a more sophisticated website and customize it to their liking. Wix, on the other hand, forgoes some flexibility so beginners and non-coders without advanced needs can launch their websites in no time. WordPress Wins.

Payment Methods 109

Payment Methods Payment Solutions Payment Services Payments 109

Full Session

DECEMBER 30, 2024

Are you looking to optimize your website’s performance but unsure if VWO is the right choice? PostHog: A self-hosted product analytics platform with customer data tracking, analysis, and extensive integrations. PostHog: A self-hosted product analytics platform with customer data tracking, analysis, and extensive integrations.

Payment Methods 52

Payment Methods Payment Solutions Payments SaaS Payments 52

The Angel VC

MARCH 23, 2016

As I wrote in the original post: It's a simple plan for an early-stage SaaS startup with a low-touch sales model – a company which markets a SaaS solution via its website, offers a 30 day free trial, gets most of its trial users organically and through online marketing and converts them into paying customer with very little human interaction.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Intercom, Inc.

OCTOBER 12, 2021

The rise of automation and bots has led to some seismic changes in the career landscape for many support professionals and support leaders have had to rethink the role and structure of their teams. As a result, human support is more critical than ever. Engage and retain your support team. Womp wooommppp ?? ”.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Take a traditional business, like a furniture store. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. They assume that when you have a great product, customers will always come back. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success.

Payment Methods 59

Payment Methods Customer Support SaaS Payments Payment Solutions 59

FastSpring

JUNE 6, 2024

Xsolla is a merchant of record (MoR) payment provider that serves the video game industry. The platform includes a broad feature set that provides game developers with the infrastructure needed to sell online and accept online payments globally, without having to manage localization, sales tax and VAT, or fraud prevention on their own.

Payment Services 78

Payment Services Merchant Services Payments Payment Methods 78

User Pilot

MARCH 17, 2023

How do you perform a customer churn analysis that gives you the necessary insights to boost retention and grow your SaaS business ? In this article, we cover how to measure and analyze churn to gather actionable data. Plus, learn four efficient strategies to lower your churn rate. Learn from churning customers.

Churn 98

Churn SaaS Payments Payment Solutions Customer Lifetime Value 98

Baremetrics

FEBRUARY 8, 2021

Deciding between Stripe vs. 2Checkout for the best online payment processing solution? With support for more than 135 different types of currencies , Stripe can help you take your business worldwide. Top-notch Customer Support Stripe offers free phone, chat, and email support 24/7. Look no further!

Payment Methods 88

Payment Methods Technical Review Payment Services Systems Review 88

ProfitWell

APRIL 23, 2020

Businesses that are able to retain customers now, at the height of the crisis, will be in a much better position post-crisis. Knowing what to focus on can be challenging when everything has been thrown into chaos—in both your personal and professional life. This uncertainty can set off changes in customer needs and behaviors.

Payment Methods 110

Payment Methods Retention Payment Solutions Automotive 110

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Poor onboarding.

Churn 98

Churn SaaS Payments Payment Solutions Strategy 98

Subscription Flow

JANUARY 1, 2024

This is because customers who shop online provide a wealth of information about their demographics and activities to ecommerce companies. This can be both an opportunity and a burden for ecommerce business owners.

Payment Methods 52

Payment Methods Payment Features Payment Solutions Payments 52

Stax

MARCH 6, 2024

Physical and eCommerce product subscription businesses are expected to make up 45% of the market’s value. In this article, we’ll unpack the complexities of recurring billing for businesses operating or transitioning to a recurring billing payment option. Consider this: Consumers are already conditioned to the subscription model.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

User Pilot

MAY 6, 2024

TL;DR A user profile is a collection of details about an individual user: their identity, roles, personal details, or behavior. They may be inspired by a user but they don’t describe one real person. Technographic details on devices and platforms used to ensure compatibility and support across technologies.

Payment Methods 105

Payment Methods SaaS Payments Payment Solutions Payments 105

SaaStr

JUNE 16, 2020

I’m going to first talk about some of the insights that we’ve gotten from serving Salesforce Ventures portfolio companies, both in terms of what they’re seeing in the market and how bookings and churn and things like that are heading, but then also how they’re adjusting to this on their go to market strategies.

Sales Hiring 216

Sales Hiring Scale SaaS Payments Payment Services 216

How To Buy Saas

DECEMBER 20, 2024

Expense Management: SaaS companies have to spend often on various aspects like product development, marketing costs, customer support facilities, and much more. These metrics include monthly recurring revenue (MRR), customer acquisition cost, churn rate, customer lifetime value, etc.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 104

Payment Methods Payment Solutions Payment Services Payment Features 104

Stax

JUNE 18, 2024

A robust subscription management platform is essential to reducing admin and ensuring positive customer experiences that keep churn rates low. Features to look for in subscription software include automated billing, CRM integration, subscription analytics tools, scalability, and 24/7 customer support.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. You may not be an expert, but you are at least familiar with the idea that your customers are only with you for a finite period of time. The graph below, taken from our Baremetrics account, shows our customer churn throughout January 2020.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Intercom, Inc.

JULY 26, 2022

hours per week by the number of people on your support team to get your weekly total of lost time ????). For customer support teams, this directly impacts the quality of the experience you can deliver. But while customers understand the value of personal, human support, they also know that not every question needs a human touch.

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

ProfitWell

OCTOBER 30, 2019

Most SaaS companies approach churn management all wrong. They spend huge amounts of money and time getting customers in the door but don't think about addressing churn until it becomes a major problem. The number one reason most SaaS companies struggle to lower their churn rate is simply that they aren’t being proactive.

Churn 72

Churn Management SaaS Payments Strategy 72

User Pilot

APRIL 15, 2024

Left unaddressed, customer communication pain points can cause dissatisfaction and eventual churn. We cover: Types of customer pain points. How to identify customer pain points. Six common customer pain points. In-app support strategies to eliminate them. Better customer support.

Communication 105

Communication SaaS Payments Payment Methods Payment Solutions 105

Totango

AUGUST 23, 2022

What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand. For example, a website visit, an online sales purchase and a phone support call are all potential customer journey B2B touchpoints. Phone calls.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

ProfitWell

OCTOBER 23, 2019

They launch a product, start bringing in some solid revenue, and put all their efforts into acquiring new customers. Their success blinds them to the hidden dangers every SaaS company faces—dangers like high customer churn. 1: You’re attracting the wrong customers. 3: Your customer support needs work.

Churn 56

Churn Payment Methods Payment Services Underperforming Technical Team 56