User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. Poor onboarding.

Churn 89

Churn SaaS Payments Payment Solutions Payments 89

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 97

Churn Underperforming Technical Team SaaS Payments Payment Solutions 97

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Payment Services 99

Payment Services Merchant Services Customer Success Business 99

ProfitWell

APRIL 17, 2020

It's in the best interest of every SaaS company to ensure its customers are able to understand and make the most of its products. The best way to do that is with a thorough customer success program. What is a customer success program? Are you prioritizing customer success?

Customer Success 61

Customer Success Churn SaaS Payments Payment Solutions 61

Sales Hacker

JULY 18, 2022

Which is why it’s key to strengthen customer retention processes by automating them, keeping customers engaged, and detecting any signs of churn before they happen. Automate these 5 processes to boost customer retention. One surefire road to customer churn is the customer not knowing how to use the product.

Payment Services 75

Payment Services Churn Payment Methods Payment Solutions 75

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 94

Payment Services Payment Features Payments B2B 94

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 89

Payment Methods Payment Solutions Payment Services Payments 89

FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 108

Customer Success Payments SaaS Payments Payment Methods 108

CustomerSuccessBox

JULY 11, 2022

Especially, with a big account churn. Anyone who jumps ship is a dead-end for customer success in their eyes. These establishments devote all of their time and resources to pampering newcomers, allowing other customers to suffer the door slamming on their exit. The route includes account churn.

Churn 52

Churn Payment Services Payment Methods SaaS Payments 52

Totango

MAY 19, 2020

As their customers are presented with changing markets and deal with the uncertainty that comes with current events, SaaS companies must be prepared for a potential wave of churn. When the driver of uncertainty is a macro-scale force beyond our influence, it is not clear what the best method is for dealing with these circumstances.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

CustomerSuccessBox

APRIL 3, 2022

Customer Success ensures that your customers remain happy customers. Its objective is to guarantee that your customers get the most value from your product. Sending an email with the appropriate intent at the right time is essential to a good customer success email. Customer Success Email Templates.

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

ChurnZero

MAY 20, 2021

When you build a Customer Success organization from the ground up, it’s easy to get caught in the trap of doing the wrong things well. To figure out where you should begin on your growth and scaling journey, it’s helpful to first orient yourself with where you stand using a Customer Success maturity model. Build Phase.

Customer Success 90

Customer Success Payments Payment Services Scale 90

FastSpring

JANUARY 19, 2023

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. When NitroPack was first getting started, they used PayPal to accept and process payments. “It Our platform calculates VAT, sales, and GST taxes and collects them on behalf of our customers.

Merchant Services 117

Merchant Services Payment Services Payments Payment Features 117

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. Phone calls.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

User Pilot

FEBRUARY 22, 2024

Your customer retention rate should growth stage of your company and the industry it is in. Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Use notification banners to prevent involuntary churn.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

Totango

MARCH 26, 2019

Tell people about your business, get them in the store, sell them things, then look for more customers. But that was before the internet made it possible to deliver highly customized items. You can order dresses from eShakti, customized down to the neckline, sleeve and length, all with a few taps on a screen.

Customer Success 65

Customer Success Payment Methods Payment Services Payment Solutions 65

SaaStr

SEPTEMBER 26, 2019

What we learned from ’08-’09 in SaaS: First, SMB churn went through the roof — as SMBs went under much more quickly and often. The first thing SMBs did was look at their credit card payments and cancel everything they could. Anyone processing a lot of SMB and credit-card deals saw churn probably double.

SaaS Payments 274

SaaS Payments Sales Hiring Scale SMB 274

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. The path to success is filled with challenges at every milestone. Listen to your team.

Sales Hiring 220

Sales Hiring Payment Services SaaS Payments Scale 220

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. Customer Relationship Management (CRM) Software.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

ChurnZero

MARCH 22, 2022

Customer friction points are any obstacles that stand between the customer and what they want — think clunky checkout processes, complicated phone menus, or any steps that feel extra and unnecessary. Reducing customer friction points means minimizing effort for your customers and, in the long run, maximizing revenue for you.

Payment Methods 98

Payment Methods Payment Services Payment Solutions Technical Review 98

Chart Mogul

APRIL 5, 2019

Do you know how much of your churn is due to failed payments? Our newest PDF guide unpacks how you can identify and address passive churn. Many SaaS and subscription businesses grapple with how to develop the right mechanisms in order retain customers and revenue. How should you measure the impact of passive churn?

Payment Methods 69

Payment Methods Payments Churn Subscription 69

User Pilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. Tailor the customer journey with Userpilot. User persona example.

Innovation 91

Innovation Payments Strategy Payment Solutions 91

SaaStr

DECEMBER 12, 2022

This immediate time-to-value applies to your product and the content you share on your website. As soon as users land on your website, they should get the value quickly. You want your customers to make the payment decision as soon as possible. Lesson 3: Let customers do the talking.

Payment Methods 172

Payment Methods SaaS Payments Company Culture Payment Solutions 172

Totango

JULY 15, 2022

To help make this process easier, Totango’s Detect Risk SuccessBLOC gives you instant visibility into customer signals and critical events, alerting you to proactively engage when needed. Leveraging the Detect Risk SuccessBLOC and Avoid Customer Churn . Customer Scorecard. Prevent Churn and Risk-Proof Your Business.

Payment Methods 84

Payment Methods Payment Services Payments Payment Solutions 84

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. It starts by understanding why customer success is important.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

User Pilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. With that in mind, we thought we’d take a look at the best customer success tools. of customer success tools out there, and it can be hard to know which is the right one for you. Let’s jump in… What are customer success tools?

Customer Success 73

Customer Success SaaS Payments Payment Solutions Scale 73

Kellblog

MARCH 6, 2019

Enterprise SaaS has drifted to a model where many, if not most, companies do multi-year contracts on annual payment terms. But these multi-year deals are almost always done on annual payment terms. Most investors believe you could better maximize ARR by simply raising more capital and sticking with annual payments.

SaaS Payments 73

SaaS Payments Payment Solutions Payment Services Payments 73

SaaStr

MAY 8, 2021

bills, “payment terms”, and often, repeated follow-up. Most start-ups don’t have a good enough finance person or firm to be good at collections. But getting paid in a simple ACH or credit card payment each month can be magical. Annual deals can create unnecessary customer friction. More on that here.

SaaS Payments 253

SaaS Payments Payment Services Scale Payments 253

User Pilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. You’re not going to recoup all that investment with just one round of monthly payments per customer. That all sounds well and good in theory… but how do you prevent against churn in practice?

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

ChurnZero

JANUARY 4, 2019

Firstly- Happy New Year Churn Fighters! No matter how deeply you gaze into the crystal ball wondering what this new year has in store for you or your business, the only thing you’ll know for sure is that despite your careful planning, some things will change. the stuff that Customer Success teams are really meant to do).

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Tom Tunguz

MARCH 19, 2020

Some of these customers will be insulated from the virus. Customer success and account management teams should focus on understanding customer health. This is important to project churn rates, assess timing of software payments, and estimate the impact on cash flows/burn. Others may benefit from it.

Startup 209

Startup SaaS Payments Payment Services Payment Methods 209

Totango

FEBRUARY 9, 2022

An automated renewal approach involves taking steps before renewal, such as checking customer satisfaction metrics to identify customers at risk of churn and proactively reaching out to these customers to develop a remediation plan. Automated procedures also may be set up to reach out to customers who fail to renew.

Outsourced Development 93

Outsourced Development Payment Services Payment Solutions Retention 93

FastSpring

JULY 10, 2019

How do I reduce churn? One of the most important indicators of success for subscription-based business models is churn rate. The churn rate is determined by evaluating the number—often calculated as a percentage, of subscribers who have left during a set period of time.

Merchant Services 67

Merchant Services Payment Methods Payment Services Payment Solutions 67

ProfitWell

MARCH 2, 2020

That’s what makes a customer success strategy so important. Thinking proactively about how to build products that help customers achieve their goals is the best tool you have for building lasting relationships. It compounds, fostering stronger relationships that retain customers long-term. What is customer success?

Customer Success 72

Customer Success SaaS Payments Strategy Payment Services 72

Neil Patel

SEPTEMBER 10, 2021

Customer engagement has quickly become a widespread use for AI in the retail industry and beyond. With more customers expecting a hyper-personalized, real-time experience, the demand for AI technology in marketing has never been greater. Here is a deeper look at nine of the top AI tools for successful marketing funnels.

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works. Professional moderation.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124