SaaStr

MAY 4, 2022

As difficult as SaaS companies can be to build, that can go double for things like setting up billing systems and automating revenue. Maybe your billing system is not ready, your invoicing is a patchwork, or your reconciliation and invoicing have to be done manually. The explosion of low and no-code solutions.

Payment Features 202

Payment Features Payment Services Payment Solutions Outsourcing Services 202

Blulogix

MARCH 25, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Navigating Financial Process Complexity in B2B Subscriptions The financial backbone of B2B subscription models rests on efficiently managing complex processes spanning billing, payments, revenue recognition, and reporting.

Payment Services 78

Payment Services Payment Features Payments B2B 78

FastSpring

JANUARY 26, 2024

With years of experience at managing customer success (CS), Jake Dipple knows how important it is to foster collaboration between businesses and their customers. In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level.

Customer Success 136

Customer Success VP of Engineering Payments Payment Methods 136

User Pilot

APRIL 29, 2024

In contrast, a customer segmentation survey focuses on existing customers and their characteristics. Customer segmentation enables teams to better understand customer needs and pain points and deliver personalized product experiences t o accommodate them. Book the demo to find out more!

Payment Solutions 104

Payment Solutions SaaS Payments Payment Methods Payments 104

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. of his customers. And one showed me a simple tactic their company used that helped reduce churn from 9% to 7.5%

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Totango

JANUARY 2, 2024

In an era when customer success (CS) has become pivotal, it’s no longer enough to have a team dedicated to CS. More importantly, you need an organizational strategy that ensures your customers don’t just come to you but stay, thrive, and become your biggest promoters.

Payment Services 100

Payment Services Merchant Services Customer Success Business 100

FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. are what we like to have in an online forum. As a business person yourself, you know how it works.

SaaS Payments 124

SaaS Payments Payment Solutions Merchant Services Software Review 124

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional.

Customer Success 101

Customer Success Payment Methods Payments Payment Services 101

FastSpring

JANUARY 19, 2023

NitroPack , a website performance optimization platform, has become one of the fastest-growing startups in CEE. When NitroPack was first getting started, they used PayPal to accept and process payments. “It This solution lasted less than a month. Using PayPal, software companies can send U.S.-style

Merchant Services 117

Merchant Services Payment Services Payments Payment Features 117

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

Sixteen Ventures

DECEMBER 31, 2019

Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. … The Customer Success Book.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Sales Hacker

JULY 18, 2022

Which is why it’s key to strengthen customer retention processes by automating them, keeping customers engaged, and detecting any signs of churn before they happen. Automate these 5 processes to boost customer retention. One surefire road to customer churn is the customer not knowing how to use the product.

Payment Services 76

Payment Services Churn Payment Methods Payment Solutions 76

User Pilot

APRIL 3, 2024

TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Product-led innovation focuses on developing a personalized product that naturally attracts and retains customers. User persona example.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. What is customer support software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Kellblog

MARCH 6, 2019

Enterprise SaaS has drifted to a model where many, if not most, companies do multi-year contracts on annual payment terms. Buyers typically perform a thorough evaluation process before purchasing and are quite sure that the software will meet their needs when they deploy. We have six customers, Alpha through Foxtrot.

SaaS Payments 73

SaaS Payments Payment Solutions Payment Services Payments 73

yoursales

JANUARY 28, 2022

Do you know of software, which belongs on this list? It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Upland Altify - Helping companies to generate value with every customer interaction.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

ProfitWell

APRIL 17, 2020

It's in the best interest of every SaaS company to ensure its customers are able to understand and make the most of its products. The best way to do that is with a thorough customer success program. What is a customer success program? Are you prioritizing customer success?

Customer Success 61

Customer Success Churn SaaS Payments Payment Solutions 61

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Marketing department: Create educational content for customers.

SaaS Payments 77

SaaS Payments Churn Payment Solutions Payment Methods 77

Subscription Flow

NOVEMBER 13, 2023

However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. Less tech-savvy business owners transitioning from legacy systems may want guided onboarding rather than self-service.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

Totango

FEBRUARY 9, 2022

An automated renewal approach involves taking steps before renewal, such as checking customer satisfaction metrics to identify customers at risk of churn and proactively reaching out to these customers to develop a remediation plan. Automated procedures also may be set up to reach out to customers who fail to renew.

Outsourced Development 94

Outsourced Development Payment Services Payment Solutions Retention 94

SaaStr

JANUARY 30, 2023

They focused on building a payment platform that empowers international talent and independent contractors to get paid on time in a compliant way while also ensuring that companies can hire international talent and make payments efficiently. The path to success is filled with challenges at every milestone. Listen to your team.

Sales Hiring 237

Sales Hiring Payment Services SaaS Payments Scale 237

Neil Patel

SEPTEMBER 10, 2021

Customer engagement has quickly become a widespread use for AI in the retail industry and beyond. With more customers expecting a hyper-personalized, real-time experience, the demand for AI technology in marketing has never been greater. Here is a deeper look at nine of the top AI tools for successful marketing funnels.

AI 139

AI Payment Solutions SaaS Payments Payment Methods 139

Totango

AUGUST 23, 2022

In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. Tech support.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

SaaStr

APRIL 30, 2022

Average Revenue per Customer. Customer Lifetime Value (LTV). Customer Acquisition Cost (CAC). & So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. So the first question is what made SaaS so successful. One is your churn.

SaaS Payments 236

SaaS Payments Metrics Payment Methods Scale 236

yoursales

JANUARY 29, 2021

It'll track any Google-based Sales Professional's efforts across email, calendar, and phone, and share interaction clients have had with emails, websites, or when they've called back. Also we're seeing early success with this non-suite player's ability to act as a suite as part of a workflow using Zapier. centric CRM.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

User Pilot

FEBRUARY 22, 2024

Your customer retention rate should growth stage of your company and the industry it is in. Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Use notification banners to prevent involuntary churn.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

SaaStr

SEPTEMBER 26, 2019

What we learned from ’08-’09 in SaaS: First, SMB churn went through the roof — as SMBs went under much more quickly and often. The first thing SMBs did was look at their credit card payments and cancel everything they could. Anyone processing a lot of SMB and credit-card deals saw churn probably double.

SaaS Payments 277

SaaS Payments Sales Hiring Scale SMB 277

Baremetrics

FEBRUARY 2, 2021

Deciding between Stripe vs. Chargify for your online payment processor? Rich Developer Toolkit Tools such as Stripe Elements, Stripe Sources, and Stripe Connect allow developers to customize their payment processing solution. Get deep insights into churn, LTV, MRR and more to grow your business.

Payment Services 69

Payment Services Payment Methods Technical Review Payments 69

FastSpring

APRIL 26, 2022

In the language of SaaS, I churned. And the experience got me thinking: Was immediate removal of paid features the best chance to keep me from churning? When did I officially count as “churned”? Did they count me as churned on the day I canceled? In part one, we cover benchmarks and common churn formulas.

Benchmarks 114

Benchmarks Churn Payments SaaS Payments 114

FastSpring

JULY 10, 2019

In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Subscription-based business models make it easy to support innovation and enhancements of your software products. Will they get a software key sent to their email?

Merchant Services 67

Merchant Services Payment Methods Payment Services Payment Solutions 67

Baremetrics

MAY 4, 2020

When most SaaS companies talk about reducing churn, they’re usually referring to voluntary churn. The customers who actively cancel their subscription. However, there’s another type of churn that gets overlooked. I’m talking about involuntary churn. Just how much damage is involuntary churn causing?

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

SaaStr

DECEMBER 12, 2022

This immediate time-to-value applies to your product and the content you share on your website. As soon as users land on your website, they should get the value quickly. You want your customers to make the payment decision as soon as possible. Lesson 3: Let customers do the talking.

Payment Methods 180

Payment Methods SaaS Payments Company Culture Payment Solutions 180

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts. This is always a huge mistake.

Churn 152

Churn SaaS Payments SaaS Payments 152

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Opt-out free trial: Requires users to submit their payment details upfront before accessing the product.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 110

Customer Success Payments SaaS Payments Payment Methods 110

ChurnZero

DECEMBER 14, 2023

A double-booking problem emerges Named for a character role in the Netflix series, Game of Thrones , Squire set out to be a reservation system for barbershops: “Open Table for barbers”, as some have put it. In Dave’s words, Squire was providing a “worse customer experience.” Why? The barbers still wanted cash payments too.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52