SaaStr

JUNE 10, 2021

Marten Mickos: We heard here that the cloud business has a combined market cap already of over a trillion dollars. So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

Neil Patel

OCTOBER 23, 2020

Since your domain name will be a major face of your business, you’ll want to put some good thought into it. A strong domain name serves your business goals by referencing your product or service. Let’s take the two businesses we’re working with in this guide as an example. It should be catchy, memorable, and easy to type.

Marketplace as a Service 137

Marketplace as a Service Software Review Technical Review Business Model 137

SaaStr

NOVEMBER 7, 2019

If you think about it that way, then I think it simplifies a bit the equation, and you can think of how does that apply to your business? Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Let’s start with our five key steps.

Payments 118

Payments Merchant Services Payment Solutions Payment Services 118

Intercom, Inc.

SEPTEMBER 26, 2019

The litmus test is if you’ve created a marketplace: are people actually building on your product because there’s value that you’ve created, or is it just a nifty integration? The upside of having this big two-sided marketplace and extending your product into tons of different products with an API is quite large. But are they platforms?

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. The model has not really changed, but the relative importance has. In the crucible that is the hi-tech marketplace, change happens quickly.

Subscription 40

Subscription Payment Features Technical Review Airlines 40

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. The model has not really changed, but the relative importance has. In the crucible that is the hi-tech marketplace, change happens quickly.

Subscription 40

Subscription Payment Features Technical Review Airlines 40

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. How have you structured the business model or even the product to make that type of viral spread easier?

Consulting 249

Consulting Marketplace as a Service Scale Development 249

OpenView Labs

FEBRUARY 11, 2021

Gross margin is the complete, consistent indicator of business maturity. It documents the business your product is building. “Gross margin is the complete, consistent indicator of business maturity. While inevitable and with multivariate causality, it speaks to the product’s maturity and business model.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

ChurnZero

OCTOBER 12, 2021

By creating a handoff document in their CRM, the CS team ensured the critical pieces of information needed to maintain a successful relationship were captured before the client’s kick-off. At SPINS, they believe there’s more than meets the eye to data, and they strive to transform raw data into intelligent and actionable business solutions.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Because horizontal SaaS companies serve both startups and enterprise businesses, scalability is a key selling point.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Point Nine Land

OCTOBER 22, 2019

Both Jack and Rian had tech backgrounds and at the time were providing consulting services to the legal industry. Law practice management software existed, but it required on-premise service and tens of thousands of dollars in annual upkeep, which meant only the big law firms had access to it. Again, this was 2007.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

ChurnZero

OCTOBER 12, 2021

By creating a handoff document in their CRM, the CS team ensured the critical pieces of information needed to maintain a successful relationship were captured before the client’s kick-off. At SPINS, they believe there’s more than meets the eye to data, and they strive to transform raw data into intelligent and actionable business solutions.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

Stax

JANUARY 17, 2024

PayFacs typically partner with a payment processor or a bank to provide merchant services. This enables business owners to accept payments directly through their SaaS platform without needing a Merchant ID (MID)—as is the case with traditional merchant account providers. This is pretty much similar to the service that PayPal offers.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Chargify

AUGUST 17, 2017

Sometimes, companies successfully grow when transforming their main products/services into a platform, into an ‘ecosystem,’ where they can create new complimentary products/services. At Chargify, we use Trello to document and track customers’ product suggestions. Capitalize on marketplace trends.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

SmartKarrot

AUGUST 5, 2021

In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. Products can be software, hardware, or even services. As business models change, so does the need to improve production management.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

BetterCloud

AUGUST 16, 2018

The data was collected as part of Exactis’ service as a “compiler and aggregator of premium business and consumer data,” which they then sell for profiling and marketing purposes. There are lots of services for this, but my recommendation is to sign up for a Discover Card and use their security center.

Payment Methods 40

Payment Methods Payment Services Payment Solutions Technical Review 40

SaaStr

AUGUST 15, 2020

We’ve got everything from self-service all the way up to the enterprise. So how we accomplish something at the enterprise level in a one to few or a one-to-one or a one to few is very different to how you would accomplish it in a self service model. I don’t want to be $10 in services for every $1 in software.”

Payment Methods 189

Payment Methods Merchant Services Scale Payments 189