SaaStr

OCTOBER 26, 2022

It’s barely trading at 3x revenue. Payments and e-commerce drag blended gross margins down to 60%. Wix along with Squarespace and also WordPress / Automatic have pushed deeply into e-commerce and as part of that, payments. But payments can be low gross margin, and they are for Wix. Embedded fintech often has a price.

Payments 212

Payments Payment Solutions Payment Methods SaaS Payments 212

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Consider this: Consumers are already conditioned to the subscription model. Learn More What is Recurring Billing?

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Subscription Flow

JANUARY 24, 2024

Many companies offer consulting services because businesses need expert opinions and suggestions on various matters. However, what is the business model for offering consulting services? One of the business models to offer consulting as a service is the subscription business model.

Payment Features 52

Payment Features Payment Solutions Consulting Payments 52

Subscription Flow

NOVEMBER 27, 2023

In recent years, an e-commerce platform, by the name of Shopify , has grown in popularity. It was launched by Canadian entrepreneurs in 2006 and it provides online store-fronts to businesses and manages their transactions and inventory seamlessly. Such payment systems provide fast, safe and convenient corridors for online transactions.

Merchant Services 59

Merchant Services Payment Methods Payment Services Payments 59

Blulogix

JANUARY 28, 2024

A Step-by-Step Guide to Implementing a Robust Subscription Billing Software By BluLogix Team Choosing the ideal subscription billing software is a crucial decision, but it’s just the beginning of optimizing your recurring revenue operations. BluIQ offers robust data integration capabilities to streamline this process.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

Blulogix

JANUARY 28, 2024

What is my Step-by-Step Process for Implementing BluIQ for Billing? By BluLogix Team Choosing the ideal subscription billing software is a crucial decision, but it’s just the beginning of optimizing your recurring revenue operations. BluIQ offers robust data integration capabilities to streamline this process.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

FastSpring

AUGUST 2, 2023

As a startup with only two or three people, it would be absolutely impossible to go international without this kind of platform.” Are you looking for a merchant of record that will partner with you to grow your business internationally? Selling internationally is key to their business model. Here’s why. Paddle offers it.

Payment Solutions 136

Payment Solutions Payment Methods Merchant Services AI Search 136

Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. Understanding these terms is crucial, as they form the building blocks of any subscription-based business model.

Subscription 52

Subscription Payment Features Payment Services Payments 52

Baremetrics

FEBRUARY 2, 2021

Many SaaS businesses concentrate on offering an amazing product and then neglect customer support. They assume that when you have a great product, customers will always come back. In this guide, you will learn why SaaS customer support is so important, how to get started, and what metrics to use to track success.

Customer Support 59

Customer Support Payment Methods SaaS Payments Payment Solutions 59

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

Subscription Flow

JANUARY 26, 2024

When evaluating the growth and valuation of SaaS businesses, Monthly Recurring Revenue (MRR) is arguably the most commonly used SaaS metric out of all of them. Read more: Metrics that Matter: A Deep Dive into MRR, ARR, Churn, and ARPU for Subscription Business Models What is SaaS MRR growth?

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

Baremetrics

FEBRUARY 8, 2021

Chargebee for your online payment processing needs? Stripe supports online payments for e-commerce businesses, while Chargebee helps SaaS companies set up and manage their recurring payments. For example, you can integrate Chargebee with Stripe accept payments through the Stripe payment gateway.

Payment Services 59

Payment Services Payment Methods Technical Review Payment Features 59

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Frontegg

MAY 27, 2021

This philosophy applies to both low and high touch business models, where the vendor has to eliminate all potential usability problems that may arise. Instead you should focus on Natural Rate of Growth (NRG) to determine the percentage of recurring organic revenue. This metric is a strong future revenue indicator.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

Baremetrics

FEBRUARY 15, 2021

When it comes to your unique payment processing needs as a growing business, which is better— Stripe vs. Authorize.net ? But which is better for your business? Stripe also integrates easily with other platforms including Baremetrics, which gives you smarter insights about your Stripe transactions.

Payment Methods 52

Payment Methods Merchant Services Software Review Technical Review 52

ProfitWell

APRIL 23, 2020

Their customers—small, local automotive garages—began expressing a desire for a feature within the app that allows them to continue to collect revenue despite many shops closing or being open for very limited hours. GaragePlug’s customer support team kept hearing this recurring theme that customers wanted revenue despite the lockdown.

Payment Methods 110

Payment Methods Retention Payment Solutions Payments 110

Andreessen Horowitz

AUGUST 30, 2023

Milken himself is said to have credited (or blamed) VisiCalc and spreadsheets for the growth of the Private Equity (PE) industry, since cash flows vs. debt payments could be easily monitored, and a formerly complex net present value calculation now just involved a formula for a cell. billion, against almost $2.8

VP of Engineering 94

VP of Engineering AI Payment Methods Generative AI 94

FastSpring

DECEMBER 7, 2023

Interested in learning more about how your SaaS, software, video game, or other digital goods business can partner with FastSpring and let us worry about the taxes? I support the digital product community as part of my role at FastSpring. WP Engine, we’re the world’s most trusted platform for WordPress.

Software Review 128

Software Review Technical Review Development Team Review Branding 128

User Pilot

APRIL 29, 2024

TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal. A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. Increase monthly recurring revenue.

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User Pilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Customer service data Customer service data is derived from your customers’ interactions, behavior, and engagement with your customer support.

Payment Methods 103

Payment Methods Payment Solutions SaaS Payments Payment Services 103

OpenView Labs

JANUARY 29, 2020

Product led businesses need to get their products in the hands of would-be users as efficiently as possible–hopefully at near zero CAC. Not satisfied with reaching $1 billion in annual revenue, Atlassian furthered its commitment to product led growth by jumping on the freemium bandwagon. Is Freemium The Right Business Model?

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

ProfitWell

SEPTEMBER 10, 2020

By almost all key metrics, now is a great time to get into the SaaS business model. SaaS revenue is expected to reach $143.7 As such, many SaaS businesses are opting for the latter. AI Integrations. If your MAU is continually rising, then you know you are gaining more customers than you are losing.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

Baremetrics

JANUARY 24, 2021

Transitioning to SaaS On January 1st 2020, we transitioned the company out of a strategic partnership (we were operating the platform under a non SaaS business model!). We were looking to relaunch the user-driven, SaaS side of our businesses. Due to this style, the customers that we converted were very loyal.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Full Session

DECEMBER 4, 2022

It’s a crucial indicator of how well your business is performing. It gives you a clue on what’s not working with your customer retention strategy and can indicate other business model issues. To conduct customer churn analysis, you need specialized tools that help you collect user behavior data.

Churn 52

Churn Payment Services Payments SaaS Payments 52

OPEXEngine

FEBRUARY 22, 2022

In this article, one in a series of three covering each of these SaaS customer categories, we will focus exclusively on Small/Mid-Market SaaS companies. Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. Direct Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

OpenView Labs

JANUARY 13, 2022

It requires rethinking everything from billing and revenue forecasting, to the role of Account Executives, to how to drive a customer success mindset across the entire organization. Plus companies face significant change management hurdles if they choose to migrate their legacy subscription customers onto a new pricing model. .

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? I do have to ask though, in terms of the enterprise customers that you do acquire, a lot of them require, in some cases, services and consultancy in terms of integration and onboarding.

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127

Stax

FEBRUARY 19, 2024

While their target audience and the breadth of their solutions are the key differences, vertical and horizontal SaaS also share many similarities, in particular cloud-based hosting and subscription business models. By serving common business needs, horizontal SaaS platforms have a very wide target audience.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Tom Tunguz

SEPTEMBER 21, 2014

Customers pay a fee for the software up-front, in addition to an annual maintenance fee of about 20-25%. To offset the mostly one-time payment from customers, Tableau employs a land-and-expand strategy. The company went public in 2013 and we’ll use data from their S-1 through 2013 to benchmark the business.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

ProfitWell

JUNE 15, 2020

How are churn and new revenue trending over time? MRR gain is new revenue from either acquired customers or upgrades in a given month. MRR loss is churn, or lost revenue from cancellations or downgrades. As consumer trends adapt—your business needs to adapt, as well. AOV = Total revenue/number of orders.

Payment Methods 76

Payment Methods Merchant Services Payments Customer Lifetime Value 76

SmartKarrot

APRIL 13, 2020

There has been a gradual shift from client/server architecture to the options provided by a hybrid cloud – the integration of public and private cloud. Owing to cost-effectiveness and confidentiality attributes, SaaS businesses continue to opt for cloud services. Hence, APIs are ubiquitously used for most SaaS businesses.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

FastSpring

AUGUST 11, 2020

The way we purchase products is changing—and so are our business models. More and more, customers are looking for ways to streamline their purchases and make transactions easier. Subscription services are what customers want. Subscription services are what customers want. How to calculate your subscription revenue.

Payment Features 83

Payment Features Payments Payment Methods Subscription 83

Outseta

SEPTEMBER 11, 2017

Soren Ryherd: We build profitable customer acquisition programs using paid digital advertising. I say profitable as we are using our client's’ financial data to determine what to pay, or often not pay, in the digital advertising platforms we manage. Geoff: Someone once told me. Soren used to be a rocket scientist.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

User Pilot

NOVEMBER 28, 2023

TL;DR SaaS reporting refers to the process of collecting, analyzing, and presenting data related to the performance, usage, and effectiveness of a SaaS product.It assists businesses in achieving revenue growth, informed decision-making, and financial health by efficiently managing all aspects of operations.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Payment Services 52

User Pilot

NOVEMBER 28, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. The platform also helps you announce new product features and collect customer feedback. Product Fruits is a platform designed to help you tackle issues related to software adoption. Many of these include two-way integrations.

Payments 52

Payments Payment Solutions SaaS Payments Software Review 52

User Pilot

NOVEMBER 28, 2023

Appcues is a robust product adoption and user onboarding platform for web and mobile apps. The platform also helps you announce new product features and collect customer feedback. Product Fruits is a platform designed to help you tackle issues related to software adoption. Many of these include two-way integrations.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Software Review 52