Remove Branding Remove Interviewing Remove Payment Features Remove Payment Solutions
article thumbnail

Why We Created a Slack Community for SaaS and Software Professionals

FastSpring

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

article thumbnail

User Profile: What Is It and How to Create One?

User Pilot

Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. Transactional data on purchases, plans, and payments enables revenue analysis, recommendations, and frictionless buying experiences. Customer sentiment data Sentiment data reveals how customers feel about a product, service, or brand.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top 4 Customer Analytics Software Solutions for SaaS businesses

User Pilot

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software , you probably won’t be in business very long. If you’re looking for quality customer analytics software for your business, you’re in the right place. What is Customer Analytics Software? Best Customer Analytics Software 1.

article thumbnail

Different Types of NPS Surveys and When to Use Each

User Pilot

Relational NPS surveys are designed to gather information on the health of your brand identity and customer relationships. Invite passives to interviews to learn more about their expectations. This survey type is designed to gather information on the health of your brand identity and customer relationships. an invoicing app.

article thumbnail

My First 16: Launching a New Category with Modern Treasury’s Dimitri Dadiomov

Andreessen Horowitz

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And so it felt like it was a place that was ripe for new software products. And that was the origin story.

article thumbnail

Iterative Approach to Localized Marketing for SaaS & Software

FastSpring

As a former agency owner, now the Chief Marketing Officer at FastSpring, David Vogelpohl has helped many software companies scale around the world. I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Watch the two minute clip for more details.

article thumbnail

Lowering your SaaS Churn Rate: The Ultimate List of Tips and Suggestions

Natalia Luneva

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. The period refers to a month or year depending on which payment option you offer or which of them is more popular. Software companies that serve large organizations experience a 6-10% churn rate.