Buffer Resources

OCTOBER 23, 2023

Meta Broadcast Channels Feature Meta is testing Telegram-like broadcast channels on Facebook and Messenger, providing a new avenue for Pages to engage with their audiences. Keep an eye on this feature's rollout to leverage broader communication channels on Meta's platforms.

Social Media 80

Social Media Payments Payment Services Payment Methods 80

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Physical and eCommerce product subscription businesses are expected to make up 45% of the market’s value.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

User Pilot

APRIL 29, 2024

How can you use them for better customer engagement ? TL;DR Segmentation is a process of grouping customers by shared characteristics. This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Userpilot is a product growth platform with advanced segmentation features.

Payment Solutions 84

Payment Solutions SaaS Payments Payment Methods Payments 84

User Pilot

JULY 4, 2023

Reasons for seeking out Typeform alternatives vary from pricing concerns to the need for better branding options, more payment integrations, greater ease of use, etc. SurveyMonkey offers extensive customization and branding options. Outgrow goes beyond form building to deliver a content marketing platform.

Payments 71

Payments Payment Methods SaaS Payments Payment Solutions 71

Sales Hacker

OCTOBER 11, 2021

Sales teams feel constant pressure to speed up time-to-revenue and quickly close deals. To help take some of the pressure off, companies focus on technology investments to help their sales teams increase win rates and accelerate revenue while automating a lot of the tedious, manual processes that prove to be a bottleneck in the sales cycle.

Payments 85

Payments Payment Services Revenue Payment Solutions 85

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. The former tracks trends for software users , while a consumer behavior trend mainly refers to online shopping, such as buy-now-pay-later payment methods. Predictive analytics are driving business decisions such as product and marketing strategy.

SaaS Payments 94

SaaS Payments Trends Payment Solutions Payment Methods 94

Stax

JANUARY 8, 2024

For SaaS companies, becoming a payment facilitator (or PayFac) offers a ton of advantages—including but not limited to—boosting retention and profitability while exercising greater control over the customer experience. However, several complex types of risks come along with this. Let’s get started.

Merchant Services 88

Merchant Services Payfac Payment Services SaaS Payments 88

Natalia Luneva

JANUARY 8, 2022

Facebook and Slack used to be the best community platforms for online businesses: they are free, everyone is using them, and they are easy to use. However, new online community platforms emerged to offer better interface, more customization opportunities, and the chance to create your own mini social network.

Payment Methods 52

Payment Methods Payments Payment Solutions SaaS Payments 52

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. B2B customer journey touchpoints are occasions when business customers interact with a brand. Guiding customers through onboarding.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

User Pilot

MARCH 24, 2024

Onboarding flow for new users. Here’s a user flow example depicting the user journey from login to successful credit card payment. For instance, instead of a broad objective like “improve adoption for new users,” specify the user task you want to focus on, such as “streamline the onboarding process for new users.”

Payment Solutions 95

Payment Solutions Payments Software Review SaaS Payments 95

User Pilot

FEBRUARY 25, 2024

TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Increase revenue growth. Onboarding process funnel. Funnel analysis allows you to: Measure company performance. Review funnel.

SaaS Payments 92

SaaS Payments Payment Services Payment Methods Payment Solutions 92

User Pilot

DECEMBER 19, 2023

TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. Design a successful onboarding flow to help users unlock value quicker.

SaaS Payments 80

SaaS Payments Management Customer Lifetime Value SaaS 80

CustomerSuccessBox

APRIL 7, 2022

It’s undeniable that the SaaS model works differently and attracts revenue on a monthly or annual basis, unlike the on-premise software that deals with one-time payments. But with effective customer success, it’s possible to attain those extra gains from the SaaS revenue model. Stay tuned and read on to incur extra SaaS revenue.

Customer Success 98

Customer Success Payments SaaS Payments Revenue 98

User Pilot

FEBRUARY 22, 2024

Customer retention can help you drive recurring revenue, reduce customer acquisition costs, and drive customer loyalty. Gamify your customer experience to give users a dopamine boost as they engage with your product. Use cohort tables to understand how different user segments engage with your product, then improve.

SaaS Payments 52

SaaS Payments Payment Methods Strategy Payments 52

User Pilot

JUNE 20, 2023

Performing usability tests at different phases of your design process to help you identify and fix design problems. Creating a positive first impression with a warm welcome message and data-backed onboarding. Using heatmaps and feature tags to measure feature engagement and eliminate dead clicks.

Payment Methods 89

Payment Methods SaaS Payments Strategy Payment Services 89

Payrix

MARCH 12, 2024

Embedded Payments have become a popular initiative among vertical specific software companies looking to deliver a more seamless customer experience, introduce new revenue into the business, and stay competitive in today’s digital world. How do they think about attaching payments to those existing customers?

Payments 100

Payments Embedded Payments Merchant Services SaaS Payments 100

User Pilot

APRIL 29, 2024

TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal. A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. However, the higher the rate, the better your business health.

SaaS Payments 77

SaaS Payments Business SaaS Payment Solutions 77

User Pilot

FEBRUARY 15, 2023

Good friction can be introduced at various points in the onboarding process to increase adoption. HubSpot uses a long sign-up form to add good friction as it creates a personalized onboarding that shortens TTV. This may cause friction but helps increase one’s brand transparency. What is user friction? How does it help?

SaaS Payments 94

SaaS Payments Payment Methods Payment Services Payments 94

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. But really around that, that idea of getting customers that love your brand and love your product. Listen to the episode to hear more details.

Customer Success 144

Customer Success VP of Engineering Payments Payment Methods 144

User Pilot

NOVEMBER 30, 2023

A detailed audit reveals the state of your platforms, showing your weak points and conversion drivers. Based on the insights you generate, you can create better experiences for website visitors and users, driving more engagement, conversion, and retention. Looking to perform a CRO audit for your website and app?

SaaS Payments 86

SaaS Payments Payment Services Payment Methods Payment Solutions 86

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I love creating content on the platform, plus I’ve just launched a podcast for B2B marketers that I’m keen to, well, market.

Technical Review 101

Technical Review Systems Review Sales Recruiting AI Search 101

Frontegg

MAY 27, 2021

Provide instant value: Your target audience is getting instant value without too much effort – this leads to an active and sticky community that elevates your brand. Instead you should focus on Natural Rate of Growth (NRG) to determine the percentage of recurring organic revenue. This metric is a strong future revenue indicator.

Payment Solutions 98

Payment Solutions SaaS Payments Payments Scale 98

Buffer Resources

DECEMBER 14, 2023

First, the LinkedIn algorithm prioritizes this content format, probably thanks to the visual appeal and subsequent engagement. 0:00 / 0:17 1× They also tend to perform quite well – I’ve only posted a few, but they tend to be one of my top-performing formats, a win for my personal branding efforts.

Social Media 114

Social Media Payment Methods Payment Solutions AI Search 114

User Pilot

JUNE 30, 2023

Userpilot is a product adoption platform that offers an AI-powered writing assistant to generate SaaS microcopy. Thanks to an integrated AI writing assistant, Flick streamlines the process of creating engaging and shareable social media content. helps users craft effective and persuasive sales emails. Book the demo!

AI Search 93

AI Search AI Payment Solutions ChatGPT 93

User Pilot

JULY 18, 2023

Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate. To calculate the revenue churn rate, divide the net revenue lost from existing customers in a given period by the total revenue at the beginning of the period. Poor onboarding. Bad customer service.

Churn 83

Churn Payments SaaS Payments Payment Solutions 83

User Pilot

JANUARY 31, 2023

In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs.

Churn 95

Churn Underperforming Technical Team SaaS Payments Payment Solutions 95

Neil Patel

JULY 12, 2021

But marketing automation tools make your job a little more painless, so you and your team can focus your time and attention on other efforts that drive revenue. For example, brands could create an automatic lead generation funnel that gathers an email address, sends a recorded demo, then invites the prospect to schedule a live demo.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. As a result, we could not collect as many data points as we do for our SaaS napkin.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Buffer Resources

JANUARY 15, 2024

With Google promising to prioritize "helpful content" going into 2024 and studies showing that as little as 5 percent of all content assets generate 90 percent of customer engagement, helpful, engaging B2B content is a north star B2B marketing teams must strive for. Interview them. Learn their language. Listen intently.

B2B 108

B2B Technical Advisors SaaS Payments Underperforming Technical Team 108

Neil Patel

SEPTEMBER 12, 2020

However, as they are multi-purpose in nature, you cannot expect these features to not be as in-depth and robust as more specialist platforms. Personal branding – Managing your personal brand is becoming more important every day. Personal branding – Managing your personal brand is becoming more important every day.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

The Marketing & Growth Hacking Publication

FEBRUARY 3, 2019

billion in online revenue compared to just $57 million in 2011. What followed was more predictable than a New England Super Bowl appearance: Not to be left behind, classic retail brands were quick to jump on the bandwagon. Kicking off a subscription business requires considering a lot of new aspects. Did You Know?

Payment Methods 40

Payment Methods Payments Payment Features Subscription 40

User Pilot

OCTOBER 17, 2023

Brand mentions to learn about user’s preferences, honest dislikes, and suggestions for improvement. Then use the insights to create targeted flows for onboarding, in-app guidance , and support. It helps you come up with tactics like re-engagement strategies to bring inactive users back.

Payment Methods 81

Payment Methods Payment Solutions SaaS Payments Payment Services 81

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Partners with Sales to streamline conversation passing for a better customer experience and to maximize revenue-generation opportunities. Onboard new customers.

Payment Methods 201

Payment Methods Payments Scale SaaS Payments 201

User Pilot

JUNE 30, 2023

The process includes translation. However, it often requires wider changes like cultural adaptation, search engine optimization, or adjustments to the UI, date formatting, currencies, and payment systems. Engaging local experts and partners can help ensure accurate translation and avoid cultural blunders.

SaaS Payments 81

SaaS Payments Outsourcing Services Payment Solutions Payment Services 81

Neil Patel

APRIL 28, 2021

As one of the largest e-commerce platforms on the internet, Shopify offers budding (and established) entrepreneurs a platform to sell their wares and increase their reach. With millions of active buyers on the platform, there is plenty of opportunity for brands to grow their revenue. That’s not all.

Merchant Services 110

Merchant Services Payment Methods Payments Payment Services 110

User Pilot

FEBRUARY 21, 2023

There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Leverage onboarding checklists to activate users as soon as possible.

SaaS Payments 78

SaaS Payments Strategy Payment Solutions SaaS 78

Sales Hacker

JULY 18, 2022

Which is why it’s key to strengthen customer retention processes by automating them, keeping customers engaged, and detecting any signs of churn before they happen. In other words, the customer is educated enough to use a product to its full potential for their business, without further help from the provider.

Payment Services 75

Payment Services Churn Payment Methods Payment Solutions 75