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How we approach remote employee onboarding at Intercom

Intercom, Inc.

That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. The COVID-19 pandemic has completely disrupted the way we work and forced us to reinvent how we onboard new colleagues. Our remote onboarding program has come a long way since then.

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FinTech Onboarding: 13 Best Practices for Customer Success

User Pilot

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. A seamless onboarding experience , thus, creates the right first impression, setting you up for success. Make the onboarding journey enjoyable by providing clear instructions and guidance.

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How to Build a Consistent Brand Experience [+ Tips]

User Pilot

Wondering how to create a consistent brand experience to make a lasting impression of familiarity and trust? In a saturated SaaS world with tons of alternatives, a consistent brand experience can make you a recognizable brand. Maintaining core brand elements across various platforms to offer a familiar brand image.

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What is User Engagement Analysis? Top 9 Metrics to Track

User Pilot

How do you conduct user engagement analysis? How do you use the insights to improve user engagement? We also look at a couple of analytics tools for analyzing user engagement. TL;DR User engagement is a measure of how active your users are inside the product and how good the product is at keeping them interested.

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Underwriting 101: What is Underwriting and Why is it Important?

Underwriting in the payments industry is the process of assessing and verifying potential customers – including adherence to banking, brand, and governmental rules – to protect consumers from entities that want to engage in fraud or other illegal activities by accepting credit card transactions.

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14 User Onboarding Best Practices for SaaS

User Pilot

Adopting user onboarding best practices for your brand is a failproof way to leave a great first impression. A strong onboarding process is like helping people navigate a new terrain without struggling to find their way. TL;DR User onboarding is a process that shows users how they can derive value from your product.

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How to Define an Engaged User? Actionable Advice on Improving User Engagement

User Pilot

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. How to measure user engagement?