User Pilot

MARCH 26, 2024

Starts at $499/month and includes everything in Starter plus unlimited feature tagging, an in-app resource center, A/B testing options , AI-powered content localization, event-based content triggers, a dedicated customer success manager, and extra integrations like HubSpot/Salesforce. Customer journey analytics. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Starts at $499/month and includes everything in Starter plus unlimited feature tagging, an in-app resource center, A/B testing options , AI-powered content localization, event-based content triggers, a dedicated customer success manager, and extra integrations like HubSpot/Salesforce. Customer journey analytics. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Starts at $499/month and includes everything in Starter plus unlimited feature tagging, an in-app resource center, A/B testing options , AI-powered content localization, event-based content triggers, a dedicated customer success manager, and extra integrations like HubSpot/Salesforce. Customer journey analytics. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

SmartKarrot

JANUARY 30, 2024

It’s akin to creating a roadmap that ensures seamless collaboration, essential for the success of any customer success manager. The weightage of relationship management is significant, particularly in the realm of strategic customer management. Understanding the dynamics of both client and internal teams is crucial.

Technical Review 10

Technical Review Management AI Customer Success 10

SmartKarrot

JANUARY 30, 2024

It’s akin to creating a roadmap that ensures seamless collaboration, essential for the success of any customer success manager. The weightage of relationship management is significant, particularly in the realm of strategic customer management. Understanding the dynamics of both client and internal teams is crucial.

Technical Review 10

Technical Review Management AI Customer Success 10

SmartKarrot

APRIL 23, 2020

Why is this question important? – “What are the other names for customer success manager?”. Customer Success is a relatively new and evolving function, therefore, there is fair bit of overlap in terms of roles, functioning and goals with other teams. This version is going beyond customer retention to business growth.

Customer Success 10

Customer Success Sales Recruiting Management Scale 10

User Pilot

AUGUST 31, 2023

had this to say about Heap – “… Heap doesn’t make us regret not having thought ahead, and instead, we feel rewarded with historical data and benchmarks for conversion and click rates for anything we can think of.” Its customization and flexibility are also some other fan-favorite capabilities.

Software Review 104

Software Review Technical Review Underperforming Technical Team Retention 104

User Pilot

AUGUST 31, 2023

had this to say about Heap – “… Heap doesn't make us regret not having thought ahead, and instead, we feel rewarded with historical data and benchmarks for conversion and click rates for anything we can think of.” Its customization and flexibility are also some other fan-favorite capabilities.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Top ten Customer Success resources of 2022. 1/ How to transition customers to a new CSM.

Leadership 90

Leadership Benchmarks Headcount Machine Learning 90

User Pilot

MARCH 21, 2024

By closely monitoring and evaluating user sentiment, businesses can pinpoint areas that delight customers and may require refinement. This feedback loop is crucial for driving product improvements and enhancing customer satisfaction. Customer sentiment data analysis in Userpilot.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

User Pilot

NOVEMBER 25, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Automated data capture – Heap’s Autocapture feature lets you automatically track user actions, such as clicks, swipes, page views, and form submissions.

Retention 83

Retention Software Review Technical Review Scale 83

User Pilot

MARCH 11, 2024

Here are the features available for user analytics on Mixpanel: Data collection and storage : Mixpanel seamlessly gathers data from diverse sources, establishing a consistent inflow on monthly, weekly, and real-time bases. This data, meticulously stored, remains accessible and secure, encouraging scalability.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

APRIL 14, 2024

Here are the features available for user analytics on Mixpanel: Data collection and storage : Mixpanel seamlessly gathers data from diverse sources, establishing a consistent inflow on monthly, weekly, and real-time bases. This data, meticulously stored, remains accessible and secure, encouraging scalability.

Software Review 52

Software Review Technical Review Underperforming Technical Team Onboarding 52

Valuize Consulting

JULY 6, 2022

Humans are deeply and inextricably involved in the data design process, so when you create an insight, it should be with the knowledge and intention that it impacts a person – whether that person is the Customer Success Manager (CSM) interpreting it to take action, or a customer on the receiving end of that data point.

Data 52

Data Churn Data Analysis Benchmarks 52

User Pilot

MARCH 11, 2024

Mixpanel’s pros Let’s have a look at the pros of using Mixpanel: Sophisticated features that enable granular data analysis are a significant advantage of using Mixpanel because they allow you to gain deeper insights into user behavior, interactions, and trends. What are the pros and cons of Mixpanel?

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

MARCH 11, 2024

Mixpanel’s pros Let’s have a look at the pros of using Mixpanel: Sophisticated features that enable granular data analysis are a significant advantage of using Mixpanel because they allow you to gain deeper insights into user behavior, interactions, and trends. What are the pros and cons of Mixpanel?

Software Review 52

Software Review Systems Review Technical Review Pricing 52

User Pilot

MARCH 11, 2024

Mixpanel’s pros Let’s have a look at the pros of using Mixpanel: Sophisticated features that enable granular data analysis are a significant advantage of using Mixpanel because they allow you to gain deeper insights into user behavior, interactions, and trends. What are the pros and cons of Mixpanel?

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

MARCH 11, 2024

SDKs and an import API further enhance data management. Mixpanel’s pros Let’s have a look at the pros of using Mixpanel: Sophisticated features that enable granular data analysis are a significant advantage of using Mixpanel because they allow you to gain deeper insights into user behavior, interactions, and trends.

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

MARCH 11, 2024

Mixpanel’s pros Let’s have a look at the pros of using Mixpanel: Sophisticated features that enable granular data analysis are a significant advantage of using Mixpanel because they allow you to gain deeper insights into user behavior, interactions, and trends. These charts show how various user groups have behaved over time.

Software Review 52

Software Review Churn Systems Review Technical Review 52

User Pilot

MARCH 14, 2024

Heap’s pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Automated data capture – Heap’s Autocapture feature lets you automatically track user actions, such as clicks, swipes, page views, and form submissions.

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

NOVEMBER 28, 2023

Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Automated data capture – Heap’s Autocapture feature lets you automatically track user actions, such as clicks, swipes, page views, and form submissions.

Engagement 52

Engagement Software Review Technical Review Scale 52

User Pilot

MARCH 14, 2024

Analytics Filters : The product analytics and user insights dashboards on Userpilot can be set to only show data from certain user segments or companies. This makes it possible to identify actionable insights from specific user cohorts and benchmark performance between segments.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

MARCH 11, 2024

Mixpanel’s pros Let’s have a look at the pros of using Mixpanel: Sophisticated features that enable granular data analysis are a significant advantage of using Mixpanel because they allow you to gain deeper insights into user behavior, interactions, and trends. What are the pros and cons of Mixpanel?

Software Review 52

Software Review Technical Review Engagement Systems Review 52

User Pilot

DECEMBER 10, 2023

Besides Retention Analysis, you can use charts like Engagement and Funnel to support insights collected from churn analysis. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Let’s take a closer look at its benefits.

Churn 52

Churn Software Review Technical Review Scale 52

User Pilot

NOVEMBER 26, 2023

Here are the features available for user analytics on Mixpanel: Data collection and storage : Mixpanel seamlessly gathers data from diverse sources, establishing a consistent inflow on monthly, weekly, and real-time bases. This data, meticulously stored, remains accessible and secure, encouraging scalability.

Software Review 52

Software Review Onboarding Data Analysis Pricing 52

User Pilot

MARCH 11, 2024

SDKs and an import API further enhance data management. Mixpanel’s pros Let’s have a look at the pros of using Mixpanel: Sophisticated features that enable granular data analysis are a significant advantage of using Mixpanel because they allow you to gain deeper insights into user behavior, interactions, and trends.

Software Review 52

Software Review Technical Review Systems Review Pricing 52

Valuize Consulting

FEBRUARY 24, 2022

The Age Of The Data-Driven Economy. The data-first growth economy is the new (and only) way of doing business. In an Econsultancy survey, 65% of respondents said that improving data analysis capabilities is the most important factor in delivering a great future customer experience ( 2018 ).

Revenue 52

Revenue Scale Marketplace as a Service Data 52

User Pilot

FEBRUARY 26, 2024

Looking for a Better Alternative for User Engagement Analysis? Lou Assist is a product adoption tool built by the customer success platform Totango. Lou Assist helps you view response data, track quantitative scores, and monitor NPS metrics through dedicated analytics dashboards.

Software Review 52

Software Review Engagement Systems Review Technical Review 52

User Pilot

MARCH 11, 2024

Mixpanel’s pros Let’s have a look at the pros of using Mixpanel: Sophisticated features that enable granular data analysis are a significant advantage of using Mixpanel because they allow you to gain deeper insights into user behavior, interactions, and trends. What are the pros and cons of Mixpanel?

Software Review 52

Software Review Technical Review Systems Review Pricing 52

User Pilot

JANUARY 20, 2024

Product analytics feature for engagement data visualization which enables you to track and act on user behavior data. HelpHero features for user engagement analysis Behavioral analytics or user and entity behavior analytics is a data analysis process that focuses on understanding how users interact with your product.

Software Review 52

Software Review Technical Review Engagement Systems Review 52

User Pilot

NOVEMBER 28, 2023

Other product analytics features that come in handy include Journey Maps, Funnel analysis, Retention analysis, and Heatmaps. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Let’s take a closer look at its benefits.

Software Review 52

Software Review Technical Review Scale Pricing 52

User Pilot

NOVEMBER 27, 2023

Other product analytics features that come in handy include Journey Maps, Funnel analysis, Retention analysis, and Heatmaps. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Let’s take a closer look at its benefits.

Software Review 52

Software Review Technical Review SaaS Scale 52

User Pilot

NOVEMBER 27, 2023

Other product analytics features that come in handy include Journey Maps, Funnel analysis, Retention analysis, and Heatmaps. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Let’s take a closer look at its benefits.

Software Review 52

Software Review Technical Review SaaS Scale 52

User Pilot

MARCH 11, 2024

Hotjar is a better alternative for nonlinear and more complex customer journeys. There are other survey types to choose from and you can even create your own custom survey. What are the pros and cons of Mixpanel? There is no user feedback or engagement functionality, so you need third-party tools.

Software Review 52

Software Review Technical Review Pricing Underperforming Technical Team 52

User Pilot

NOVEMBER 28, 2023

Integration flexibility : Mixpanel seamlessly integrates with tools like Segment, streamlining data sharing. SDKs and an import API further enhance data management. There are other survey types to choose from and you can even create your own custom survey.

Engagement 52

Engagement Software Review Onboarding Pricing 52

Full Session

NOVEMBER 6, 2022

Data regarding errors. Advanced data analysis. It’ll make data analysis easier since you’ll see crucial details in one place, and you’ll be able to understand how they relate to each other. The average page load time. The number of dead clicks. The number of rage clicks.

Software Review 52

Software Review Underperforming Technical Team Business Technical Review 52

User Pilot

NOVEMBER 28, 2023

Integration flexibility : Mixpanel seamlessly integrates with tools like Segment, streamlining data sharing. SDKs and an import API further enhance data management. There are other survey types to choose from and you can even create your own custom survey.

Software Review 52

Software Review Onboarding Pricing Enterprise 52