FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Intercom, Inc.

NOVEMBER 7, 2019

If people aren’t looking for your solution, you have to educate them about the problem your product solves. So they created a software that provides control, visibility, and payment methods for corporate finance teams. If people aren’t looking for your solution, you have to educate them about the problem your product solves.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

FastSpring

APRIL 1, 2021

It provides insights into product functionality and onboarding. Most software companies rely heavily on free trials for customer acquisition. Or maybe the onboarding process is too complicated. Inefficient or broken onboarding experience. It helps you find super customers and fine-tune your ideal customer profile.

Payment Solutions 138

Payment Solutions SaaS Payments Payment Methods Strategy 138

FastSpring

DECEMBER 18, 2020

According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. In some ways, the move from B2B sales happening offline to online mirrors other trends we see in the B2C market. There was one problem—the process of buying BizNet’s software wasn’t exactly straightforward.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

Intercom, Inc.

MARCH 22, 2018

Another learning was that we almost tried to over-engineer the solution to how we acquired supply. Thumbtack used a much more simple but still scalable solution. When Eventbrite then raised a big round of capital, it was really about creating the processing systems to scale. We create this robust web crawler.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? It was mostly just how to activate them, how to make them come back to the app.

Sales Hiring 168

Sales Hiring Payment Methods Payment Solutions Marketing 168

User Pilot

APRIL 24, 2025

Stripe: Product Manager, Local Payment Methods Cost Optimization Stripe is a financial infrastructure platform for businesses. Millions of companies, from the worlds largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Incredo

NOVEMBER 21, 2019

Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. 2) Software companies can pay high commissions because they don’t sell physical products. 5) Everyone minds his own business.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Stax

FEBRUARY 28, 2024

Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). How do you add payment processing capabilities to your software?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Neil Patel

AUGUST 6, 2021

Running a hybrid B2B/B2C business? Be Proactive With Customer Onboarding. Customer onboarding is one of the most crucial steps to ensuring that a first-time customer becomes a repeat buyer. Onboarding refers to all the steps you take to gain customers’ trust until they become loyal customers. Create a Mobile App.

Payment Methods 145

Payment Methods Payments Payment Solutions Payment Services 145

User Pilot

APRIL 20, 2022

Keep in-app upgrade prompts contextual if you must upsell free users. B2C companies typically offer straightforward solutions to end consumers, and longer trial periods, so the benchmark is 57%. However, you must guide these users from onboarding to activation, helping them experience the value your product offers.

SaaS Payments 98

SaaS Payments Payment Solutions SaaS Benchmarks 98

User Pilot

JUNE 30, 2021

On the other hand, a frictionless flow will make it much easier to complete the signup process hoping that the UI is good enough to demonstrate the value of the app on its own. . FullStory is a session replay software that helps you monitor how users are interacting with your app. No installation and/or payment walls.

SaaS Payments 99

SaaS Payments Payment Solutions SaaS Payment Services 99

User Pilot

AUGUST 30, 2021

A product analytics tool is a type of software that enables you to measure and visualize user data. Product analytics software varies but most have similar features, such as data capturing, customized segmentation, and KPI dashboards. Product analytics tools are a type of software that enables you to measure and visualize user data.

Product Marketing 98

Product Marketing Payment Solutions SaaS Payments Software Review 98

Sales Hacker

NOVEMBER 15, 2017

Artificial Intelligence (AI) refers to a system of computers, software, machines and processes that simulate certain aspects of human intelligence such as image perception, voice recognition and reasoning. B2C is an acronym for Business-to-Consumer, a model for selling, relationship-building or engagement. . Base Salary.

Scale 105

Scale Payment Methods Sales Recruiting SaaS Payments 105

Point Nine Land

MAY 22, 2020

Horizontal e-commerce solutions like Alibaba and Amazon Business have made great strides, but sector-specific solutions are only just beginning to take off. Whilst this means that B2B marketplaces may be tougher to build than their B2C counterparts, it should, in theory, result in more engagement and higher retention rates.

Marketplace as a Service 83

Marketplace as a Service B2B Payments SaaS Payments 83

Chargify

MARCH 6, 2018

To be clear, EdPlace isn’t just a B2C business. The company has both a B2C product for parents and a B2B product for private tuition businesses (in the U.S. Whether utilizing the B2C or B2B product, the students’ experience is consistent across both products. Managing both B2B and B2C business models. EdPlace, 2018.

B2C 40

B2C Merchant Services B2B Payment Methods 40

FastSpring

APRIL 26, 2022

Some churn is acceptable, perhaps even necessary — especially if you’re using a more B2C-style sales approach. Update Your Dunning Management System. Fred Linfjärd explains why making sure you have an advanced dunning system should be your first priority when battling churn. Prove Value as Soon as Possible.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Totango

JULY 13, 2021

The new customer-centered economy favors recurring revenue business models for B2B markets, while favoring and partial ownership or subscription models for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost functionality or may even learn to do without it.

Customer Success 107

Customer Success Payment Methods Payments Payment Services 107

User Pilot

APRIL 18, 2024

In SaaS, getting users to value quickly matters a lot, so invest in onboarding and self-service support. Userpilot is a product onboarding platform that can help you with that. Focus on product-led content that presents your product as a solution to specific user problems and teaches them how to use it. User persona example.

Payment Methods 105

Payment Methods Marketing SaaS Payments Payments 105

Subscription Flow

NOVEMBER 28, 2023

In their early stages, SaaS software startups typically target the early adopters in the tech or mid-market segments. This indicates that the clients are typically businesses in need of specialized solutions for various aspects of their business operations, including project management, marketing, accounting, and so on.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

OPEXEngine

AUGUST 17, 2021

Spreadsheets and disconnected systems open the door for errors. The more spreadsheets you create to supplement accounting software, the more you’ll need to manually manipulate data, and the more that data is touched, the greater the potential for errors. Choose a solution made for B2B. Understand key metrics.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

ProfitWell

SEPTEMBER 4, 2019

But this week, Kim Terry at Subscription Systems has a slight variation on the common question of how to reduce churn. More tactically, consider implementing forced onboarding and training for your customers. Note that this trend is consistent for companies in both B2C and B2B and from low price points to high price points.

Churn 53

Churn Payments Payment Solutions B2C 53

ProfitWell

NOVEMBER 15, 2019

Accounting software will keep all revenue assets organized. Sometimes, software does not cooperate or you simply have questions. If you’re looking to purchase a new tool, make sure the tool has a solid customer support system in case you need help. The toolset also contains in-app A/B tests and user survey forms.

Retention 56

Retention Payment Methods Pricing SaaS Payments 56

Totango

MARCH 26, 2019

The new customer-centered economy favors recurring revenue business models for B2B markets and partial ownership, or subscription models, for B2C ones. Never give a customer who’s missed a payment downgraded service, as they may not notice they have lost a functionality or may even learn to do without it.

Customer Success 69

Customer Success Payment Methods Payment Services Software Review 69

Baremetrics

MAY 13, 2021

This model is most effective for lower price point and B2C SaaS products with a high volume of transactions rather than larger, more expensive products. If you’re a “freemium” app that works by offering both a free version (with restrictions), it’s great to let users decide that the upgrade is worth it on their own.

SaaS Payments 66

SaaS Payments Payment Services Payment Methods Strategy 66

User Pilot

FEBRUARY 7, 2024

An opt-in free trial allows users to experience the product for a limited time without sharing their payment details. B2C companies tend to have higher trial conversion rates but lower customer lifetime values. Offer in-app guidance to trial users and help them experience value. to 29% depending on the industry.

SaaS Payments 52

SaaS Payments Payments Scale Payment Solutions 52

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). Customers of these SaaS companies also referred to as “Small and Medium Businesses” or SMBs, need the same software solutions as Enterprise companies but have resource constraints that prevent them from using the top SaaS vendors. Enterprise. SMM SaaS Company Overview & Market Dynamics.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

How To Buy Saas

MAY 27, 2022

It’s evident that email marketing automation is valuable to both B2C and B2B businesses. Imagine you’re developing an app and want to automate email communications to improve the user experience. Find out what works best for your product and build your app to react accordingly. 1 Sendinblue. 6 Benchmark Email.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Payment Services 52

ProfitWell

SEPTEMBER 25, 2019

For example, measuring your renewal rate over the first month each customer is subscribed could indicate a problem with onboarding, while a low year-over-year renewal rate for annual accounts could mean the initial signup discount you offered was too high. Eliminate payment failures. Customer renewal. The good news?

SaaS Payments 45

SaaS Payments Payment Services Payment Solutions Payments 45

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Dana Soza Customer Solutions CEO, is one of the most prominent and revered Customer Success professionals in California, US. Amarachi Ogueji. Daphne Lopes. Donna Weber.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

Incredo

NOVEMBER 1, 2019

The same goes for the website, customer support, and user onboarding. When compared to those that employ the self-service model, SaaS companies with a transactional sales model offer expert customer onboarding as well, in addition to an automated ecommerce site. Focus: Customer Onboarding and Face-to-Face Conversion.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

User Pilot

MARCH 24, 2024

TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. Discover user paths to app actions. 11 User flow examples to inspire you to create your app flows: Basic user flow chart for logging in. Onboarding flow for new users. Track user interaction patterns.

Payment Solutions 105

Payment Solutions Payments Software Review SaaS Payments 105

Sales Hacker

FEBRUARY 11, 2025

It was the most seamless onboarding experience. I love to see leaders implementing this kind of best in breed solution for their teams, allowing them to simplify and intern speed up efficiency. I need B2B SaaS software now. I have found people that just removed that software here, their names and contact information.

ChatGPT 80

ChatGPT AI Payment Methods Payment Services 80

ProfitWell

APRIL 2, 2020

In the vast majority of cases, these subscription businesses take the form of video Software as a Service (SaaS). Software subscriptions are perhaps the least likely to be influenced by subscription fatigue. If you maintain your own software subscriptions, you'll likely have a tough time denying: that software fulfills a need.

Payment Features 67

Payment Features Subscription Customer Lifetime Value Payment Services 67

User Pilot

FEBRUARY 5, 2024

For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Conduct path analysis post-sign-up to identify exit points or confusion, refining onboarding content to guide users effectively towards conversion. Roughly, a 15% conversion rate is good enough for opt-in free trials in B2C.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

SaaStr

AUGUST 5, 2020

Timelines’ longer for fundraising for closing customers and payments get delayed. For the last 10 years, there are lots of CEOs who could get away having high margin subscriptions software business and not really paying attention to every penny. Fundraising is more difficult now. Business, the customers are getting impacted.

Technical Review 166

Technical Review Payment Methods Travel Development Team Review 166

User Pilot

MAY 7, 2025

Did you know mobile app users spent an average of $285,000 per minute in 2024 ? That added to a staggering $150 billion spent on apps in just one year! With the mobile app market growing steadily and projected to surpass $600 billion by 2030 , its clear that apps are more than just tools. Theyre powerful revenue engines.

Payments 65

Payments Payment Solutions Revenue Strategy 65