User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Personalize experiences for different customer segments. Anticipate future customer needs and work proactively to find solutions. Why is it important to satisfy customer needs?

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

Unbounce

SEPTEMBER 16, 2021

PPC is a method of digital advertising in which you aim to get your ads to rank as the highest result displayed for user searches, and you, as the advertiser, pay a fee each time it’s clicked. It can also appear on websites that have similar content and keywords to your business. Image courtesy of Bloomberg Wealth. Well done, Facet.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 144

Scale Sales Payment Methods Merchant Services 144

FastSpring

FEBRUARY 23, 2023

Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence. I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. You can stream the full episode below or read highlights from our conversation.

Payment Solutions 138

Payment Solutions SaaS Payments Strategy Software 138

FastSpring

APRIL 30, 2024

If you’re selling your software, plugin, add-on, or other digital product for a one-time fee, you’re likely thinking about switching to a recurring subscription model. In this episode of Growth Stage, we interview Fred Linfjärd of Planday about his experiences switching from a one-time billing model to subscriptions.

Subscription 146

Subscription Payment Features Payments Payment Solutions 146

FastSpring

APRIL 13, 2023

But they quickly realized the market was too small and that there was a bigger opportunity elsewhere — in wider B2B and B2C commerce. Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. They have dimension, they have shape, they have personality.

Payment Methods 136

Payment Methods Marketing Payments SaaS Payments 136

SaaStr

JANUARY 14, 2020

We all know and could name several successful B2C and B2B companies. My intention today is to share a little bit about our journey as a company, my personal journey as an entrepreneur, and give you something that you can take away to apply to your own businesses. He had a sense for it. He saw something.

B2B 132

B2B B2C Scale New CTO 132

User Pilot

MAY 9, 2024

Like a customer profile template or an in-app survey template. If users can’t see the product value and don’t know how to use it, there’s no way they can adopt it as a long-term solution. Create personalized interactions for new users Personalized customer onboarding experiences reduce time to value.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

GetUplift

DECEMBER 12, 2021

This complete guide will give you the step-by-step process for growing your conversions and creating landing pages, funnels, websites and emails that make prospects choose you over your competitors. The article was only written to drive website traffic. The second thinking system is rational and calculated. Science proves it!

Payment Methods 122

Payment Methods Marketing Payment Solutions Underperforming Technical Team 122

FastSpring

MARCH 27, 2023

It got us thinking: Why is there no purpose-built operating system for corporate learning and development teams, when their jobs are so strategic to the business, and they’re managing massive budgets, but they can’t track things like ROI?” Stream the full interview below or find it wherever you listen to podcasts.

Payment Solutions 105

Payment Solutions Payment Services SaaS Payments VP of Engineering 105

OpenView Labs

NOVEMBER 30, 2021

That should include getting aligned on the role and its responsibilities, writing your job description, deciding who will be on your interview panel and the order of interviews, prepping each interviewer for what they’re looking for, and making sure everyone’s on the same page. Then it’s critical to sell, sell, sell.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Sales Hacker

SEPTEMBER 10, 2020

We analyzed the data from over 502 B2B sales teams and hosted interviews with dozens of market leaders. The modern buyer has changed so much that older strategies — like in-person demonstrations and cold emails — just won’t work anymore. Many customers will still feel uncomfortable visiting in person. Let’s get started.

B2B 64

B2B Sales Payment Methods SaaS Payments 64

Buffer Resources

JANUARY 18, 2024

I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity.  " Here’s everything you need to know about using LinkedIn Premium to build your personal brand , increase engagement, and grow your following.  Choose Account preferences on the left pane.

Technical Review 110

Technical Review Systems Review Sales Recruiting AI Search 110

Intercom, Inc.

DECEMBER 21, 2021

It’s been 10 years since co-founders Eoghan McCabe , Des Traynor , David Barrett , and Ciaran Lee sat in a small Dublin coffee shop and dreamed of making internet business personal, and we’re still every bit as excited. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. 10 years of making internet business personal.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Intercom, Inc.

OCTOBER 29, 2020

We’ve decided to do something a little bit different this week, and today’s episode won’t be an interview where I interview Des or vice versa, it’s just going to be a conversation between the two of us. Along the way, I guess I should say, on the personal side, I met my husband in business school.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

Chargify

JUNE 27, 2019

If you’re a person that uses social media tools, you’re actually super interested in the new ones, and how they might be different than the one you’re already using,” explained Laura in her interview on the Indie Hackers podcast. This starts with compelling website copy. But great website copy isn’t enough.

Churn 77

Churn Payment Solutions Payment Methods SaaS Payments 77

Sales Hacker

JUNE 7, 2021

We hear a lot about equipping salespeople with customer insights to help them move from simple questioning to exploring challenges and discussing solutions with customers. What are the characteristics of organizations that are likely to make them a good fit for the products and solutions your company sells? Sales customer insights.

Sales Recruiting 108

Sales Recruiting Payment Services Payment Methods Sales 108

FastSpring

APRIL 26, 2022

Quantitative Data Gathering: Website and Product Data. Qualitative Data Gathering: Surveys and Exit Interviews. Update Your Dunning Management System. Fred Linfjärd explains why making sure you have an advanced dunning system should be your first priority when battling churn. Check out the interview here.

Benchmarks 135

Benchmarks Churn Payments SaaS Payments 135

OpenView Labs

MAY 29, 2020

Don’t do this via a survey; actually talk to them via Zoom or a phone call. You may need a third party to do these interviews for you so that customers feel like they can be completely open. He didn’t charge me but asked that I write an online review instead. Reduce upfront/adoption costs and offer flexible payment terms.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

Intercom, Inc.

MARCH 22, 2018

This is part of an ongoing series of interviews about unlocking the potential of growth. Upon joining that team, I led online marketing and user acquisition growth for about a year. There are trade-offs between the two, and clearly their method won out. Thumbtack used a much more simple but still scalable solution.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Buffer Resources

JANUARY 18, 2024

I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity.  " Here’s everything you need to know about using LinkedIn Premium to build your personal brand , increase engagement, and grow your following.  Choose Account preferences on the left pane.

Technical Review 63

Technical Review Systems Review Sales Recruiting AI Search 63

Sales Hacker

MARCH 2, 2020

The New Solution Selling. B2B Is Really P2P. If you truly want to be a better leader, better salesperson , better speaker, better writer, or just a better person, you need to study the craft. The New Solution Selling. This is the update to Mike Bosworth’s early 90’s classic, Solution Selling. The Transparency Sale.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. Choosing between bootstrapping and raising money is always a personal choice. But yeah, it’s hard.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

Sales Hacker

SEPTEMBER 16, 2019

Instead of selling face-to-face, inside sales utilizes all the communication tools that modern salespeople have at their disposal: Phone. Inside sales may be used by any sales team, but it’s one of the top sales models in B2B, especially for SaaS and tech. It may be done over the phone, Skype, email, web conference….

Sales Hiring 81

Sales Hiring Scale Sales Recruiting Payment Methods 81

SaaStr

MARCH 13, 2020

Below, we’ve shared the transcript of Harry’s interview with Harry Hurst. He’s an incredible founder, person and a very, very dear friend, and changing the way SaaS as an industry will work and be structured in the future. Harry Stebbings. Harry Hurst. Robert Vis. It’d be great to see you there. What has changed?

SaaS Payments 207

SaaS Payments Payment Methods Finance Payments 207

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Offer self-service support with an in-app knowledge base.

SaaS Payments 72

SaaS Payments Strategy Payment Solutions SaaS 72

Sales Hacker

MARCH 30, 2021

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable. Now, without further ado, let’s listen to this interview with Neil Ringers.

Scale 103

Scale Payments Technical Advisors Sales Recruiting 103

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. We have ten best practices to improve product adoption: Personalize the onboarding experience with segmentation. Offer self-service support with an in-app knowledge base.

SaaS Payments 61

SaaS Payments Strategy Payment Solutions SaaS 61

SaaStr

JUNE 19, 2020

Christoph has invested in more than 20 SaaS startups and lives and breathes SaaS, everything from “A as in AI-enhanced B2B software” to “Z as in Zendesk”. Guru is the knowledge management solution that delivers the information you need when and where you need it. Christoph co-founded Point Nine Capital in 2011.

Development Team Review 153

Development Team Review Software Review Management SaaS Payments 153

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 Daily updates of the index can be found in your subscriber newsletter each day, so be sure to check back to see what’s up in the B2B SaaS market—for better informed decisions on market spend, sales forecasting, and growth choices. I'll tell ya just why.).

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

ProfitWell

OCTOBER 16, 2019

The fact that there’s no standard reporting method for churn doesn’t help. Nathan Latka interviews founders and publishes their SaaS metrics on his website —the average gross churn rate of the 300 listed companies is 16.8%. Bring down your payment failure rate. across a sample of over 1,500 sites. The good news?

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Which can get even further fleshed out into guidance/assets like this: Example of objection handling tree for “We’re going to build our own solution” ( Click to zoom image ). Here’s what I mean….

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. Eyal and Megan host a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations. Missed the session? The emergence of new A.I.

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

SaaStr

NOVEMBER 22, 2019

285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. Below, we’ve shared the transcript of Harry’s interview with Travis. What questions must you ask? Harry Stebbings.

Underperforming Technical Team 154

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 154

Chart Mogul

SEPTEMBER 19, 2019

How after that payment was processed or that service order was signed, you set your sights on cloning that customer. Which can get even further fleshed out into guidance/assets like this: Example of objection handling tree for “We’re going to build our own solution” ( Click to zoom image ). Here’s what I mean….

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

SaaStr

JULY 26, 2019

252: Eric Christopher is the Founder and CEO @ Zylo, the software management system built for the cloud pioneering a new standard in software management. She likes to invest across consumer, B2B saas, and technology infrastructure companies at the earliest stages. Eric Christopher. Leah Busque. Harry Stebbings: Totally.

Sales Hiring 137

Sales Hiring Scale SaaS Payments Payment Services 137

SaaStr

JULY 8, 2020

I will tell you how many COs I’ve talked to that say, “I’ll come to SaaStr, but I don’t want my series B or series C VC interviewing me,” which is sort of interesting. Personally, our team has been holding back a little bit. Are you more excited about eCommerce? So, I’m just trying to learn.

Investment 155

Investment Technical Review Part-Time VPE Development Team Review 155