FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 144

Scale Sales Payment Methods Merchant Services 144

FastSpring

APRIL 13, 2023

But they quickly realized the market was too small and that there was a bigger opportunity elsewhere — in wider B2B and B2C commerce. Jera Brown interviewed Dopple founder and CEO Justin on how he launched Dopple and found success by pivoting to a new market. They have dimension, they have shape, they have personality.

Payment Methods 136

Payment Methods Marketing Payments SaaS Payments 136

User Pilot

MAY 8, 2024

You can identify needs through surveys , interviews, social listening, competitor analysis, user behavior analysis , and customer journey mapping. Personalize experiences for different customer segments. Interviews – more difficult to scale than customer surveys but can potentially offer more in-depth insights.

SaaS Payments 87

SaaS Payments Payment Solutions Payment Services Payments 87

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Look for existing ecosystems of websites, communities and social presence that exist in that geography around your topic. “So Watch the two minute clip for more details.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity. 

Technical Review 110

Technical Review Systems Review Sales Recruiting AI Search 110

SaaStr

JANUARY 14, 2020

We all know and could name several successful B2C and B2B companies. My intention today is to share a little bit about our journey as a company, my personal journey as an entrepreneur, and give you something that you can take away to apply to your own businesses. He had a sense for it. He saw something.

B2B 132

B2B B2C Scale New CTO 132

ProfitWell

NOVEMBER 12, 2019

Today, we have the world’s largest list of branded podcasts and video shows , a fresh drop for Webflow users, and more sports entering the subscription space. Your top subscription news. In update news, PayPal Checkout for Ecommerce has officially launched on Webflow. More subscription sports, here to play.

Payment Methods 43

Payment Methods Merchant Services PayPal Payments 43

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments. Every person has biases.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 135

Benchmarks Churn Payments SaaS Payments 135

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity. 

Technical Review 63

Technical Review Systems Review Sales Recruiting AI Search 63

User Pilot

MAY 9, 2024

Use the insights from market research , surveys and interviews, and conversations of your customer-facing teams to create user personas representing main user types. Create personalized interactions for new users Personalized customer onboarding experiences reduce time to value. Key stakeholders they collaborate with.

SaaS Payments 52

SaaS Payments Payment Services Onboarding Payment Solutions 52

OpenView Labs

MAY 29, 2020

Don’t do this via a survey; actually talk to them via Zoom or a phone call. You may need a third party to do these interviews for you so that customers feel like they can be completely open. He didn’t charge me but asked that I write an online review instead. Reduce upfront/adoption costs and offer flexible payment terms.

Payment Methods 54

Payment Methods Marketing Sales Hiring Advertising 54

Intercom, Inc.

NOVEMBER 23, 2022

For the next decade, he ran ProfitWell as a bootstrapped startup, slowly growing its reach until earlier this year, he sold the company to Paddle , a billing and payments company, in a $200 million deal. Choosing between bootstrapping and raising money is always a personal choice. And there’s no horror story.

Acquisition 118

Acquisition Payments Payment Methods Scale 118

FastSpring

FEBRUARY 23, 2023

I interviewed Michael about successful global marketing strategies. Stream the Episode Highlights From The Interview 1. Global SEO: The First Thing You Need to Verify One of the first things that Michael checks when he’s working with a new client that has a website translated into multiple languages is their hreflang tags.

Payment Solutions 138

Payment Solutions SaaS Payments Strategy Software 138

Chargify

JUNE 27, 2019

Here’s how Joel York from Chaotic Flow defines customer churn: “SaaS churn is the percentage rate at which SaaS customers cancel their recurring revenue subscriptions.”. This starts with compelling website copy. This should be immediately clear to anyone who lands on your website. But great website copy isn’t enough.

Churn 77

Churn Payment Solutions Payment Methods SaaS Payments 77

SaaStr

MARCH 13, 2020

315: Harry Hurst is the Co-Founder & Co-CEO @ Pipe, the startup that gives you control of your cash flow by giving you access to the full annual value of your monthly subscriptions, upfront. Below, we’ve shared the transcript of Harry’s interview with Harry Hurst. Harry Stebbings. Harry Hurst. Robert Vis.

SaaS Payments 207

SaaS Payments Payment Methods Finance Payments 207

FastSpring

MARCH 27, 2023

Stream the full interview below or find it wherever you listen to podcasts. Like, you’re literally on the floor like crippled with crying just like two years of your hard work, or whatever, you know, you’re like, ah, and then you get a phone call at that exact moment. How are we going to do that?

Payment Solutions 105

Payment Solutions Payment Services SaaS Payments VP of Engineering 105

ProfitWell

OCTOBER 16, 2019

Why is it so hard to define an average churn rate—and what does that mean for your subscription business? The fact that there’s no standard reporting method for churn doesn’t help. Nathan Latka interviews founders and publishes their SaaS metrics on his website —the average gross churn rate of the 300 listed companies is 16.8%.

Churn 55

Churn SaaS Payments Payments Payment Methods 55

Intercom, Inc.

OCTOBER 29, 2020

We’ve decided to do something a little bit different this week, and today’s episode won’t be an interview where I interview Des or vice versa, it’s just going to be a conversation between the two of us. Along the way, I guess I should say, on the personal side, I met my husband in business school.

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

ProfitWell

MAY 8, 2020

Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 Daily updates of the index can be found in your subscriber newsletter each day, so be sure to check back to see what’s up in the B2B SaaS market—for better informed decisions on market spend, sales forecasting, and growth choices. I'll tell ya just why.).

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

SaaStr

NOVEMBER 22, 2019

285: Hear about Adyen’s journey from a Dutch payments startup to a global public company with more than 15 offices around the world working with large global companies like Facebook, Spotify, Uber, and Microsoft. Below, we’ve shared the transcript of Harry’s interview with Travis. What questions must you ask? Harry Stebbings.

Underperforming Technical Team 154

Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 154

SaaStr

AUGUST 9, 2019

Below, we’ve shared the full transcript of Harry’s interview with Vikas Bhambri. I do want to break the interview today up into a couple of different parts really. I know there’s everything written about how 57% or 68% of the buyer journey is done before they engage a salesperson because so many people are researching online.

SaaS Payments 128

SaaS Payments Cloud Technical Review Scale 128

SmartKarrot

MAY 29, 2020

Suppose you went for an account manager interview in the SaaS Company and the interviewer asks you about your salary expectations. This way, you will let the interviewer know that you are a skillful individual and respect yourself. Usually, some interviewers press further and talk about a specific number. is $59,415.

Management 10

Management Healthcare SaaS Payments Technical Review 10