FastSpring

DECEMBER 18, 2020

While we’ve been shopping for items like clothes or shoes online for years, another trend is now emerging—business-to-business (B2B) ecommerce. It’s easy to think of online sales as a marketplace where we buy items for ourselves, but more and more B2B and SaaS sales are now happening online. What is B2B Ecommerce?

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

User Pilot

OCTOBER 31, 2023

Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions. What’s a free trial in SaaS? The idea is for trial users to engage and find the product valuable enough to start paying after the trial period. Book a demo to learn more.

SaaS Payments 81

SaaS Payments Payment Methods Strategy Payment Solutions 81

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. But what makes B2B content good ?   "When you land on the Paddle Studios homepage, you’re welcomed with a Netflix-esque streaming service vibe.

B2B 55

B2B Technical Advisors SaaS Payments Underperforming Technical Team 55

FastSpring

FEBRUARY 8, 2024

Explore the Power of Changelog Integration in Our Documentation Navigating the Tax Landscape: Key Changes That Demand Your Attention in 2024 Quarterly B2B Onboarding Update: Your Complete Guide to Seamless Transactions! Fraud encompasses deceitful actions to illicitly acquire goods, services, or financial advantages.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

Subscription Flow

NOVEMBER 17, 2023

Now more than ever, it is crucial for businesses to invest in SaaS customer journey in this era of the complete overhaul of the digital world. What is SaaS customer journey? You can improve every facet of your SaaS business with an accurate mapping of the customer journey. Naturally, though, it is never sufficient.

SaaS Payments 52

SaaS Payments SaaS Payments Payment Services 52

User Pilot

FEBRUARY 7, 2024

Your SaaS product’s free trial conversion rate is one of the most important growth metrics to track. There are four types of free trials in SaaS: opt-in, opt-out, freemium, and reverse. An opt-in free trial allows users to experience the product for a limited time without sharing their payment details. Evaluating PMF.

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. And your role at a customer success team?

SaaS Payments 79

SaaS Payments Strategy Payment Solutions SaaS 79

Incredo

NOVEMBER 21, 2019

Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. Software to track analytics, transfer payments, manage inventory, create videos and for many other things.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

CustomerSuccessBox

APRIL 7, 2022

And, of course, in remote customer onboarding! Read on to know how remote customer onboarding can do so many things that you never thought could have been possible! Every customer success team during the onboarding, buzz around the term “Early value”, the question is how does it all start and even delivered?

Onboarding 52

Onboarding SaaS Payments Payment Methods Scale 52

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. There’re four phases for user adoption: 1) The AHA moment; 2) The activation stage; 3) Secondary onboarding; 4) Brand advocacy. And your role at a customer success team?

SaaS Payments 65

SaaS Payments Strategy Payment Solutions SaaS 65

User Pilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

SaaS Payments 84

SaaS Payments Payment Services Payment Methods Payment Solutions 84

Point Nine Land

APRIL 9, 2021

What does it take to raise capital, in B2B marketplaces, in 2021? Over the last few years, we’ve published a number of SaaS funding napkins as well as marketplace napkins. This year, we’re shaking things up with our first ever B2B marketplace napkin! What does it take to raise capital, in B2B marketplaces, in 2021?

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

User Pilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? 15% is a good free trial conversion rate for SaaS products. 15% is a good free trial conversion rate for SaaS products. In the B2B space, it’s a 25% conversion rate. Focus on minimum viable onboarding to quickly deliver value.

Strategy 83

Strategy SaaS Payments Payment Solutions Payment Methods 83

SaaSOptics

MARCH 10, 2022

It’s common for companies to have digitized some of their financial processes. While this is a step in the right direction, there are gaps in many processes that companies currently use that finance and billing tools can fill. Utilizing ePay tools makes sending invoices and receiving customer their payments easy. SaaSOptics.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

CustomerSuccessBox

MARCH 10, 2022

Automation provides you the sixth instinct and an additional hand to create more productive engagements across all your accounts. In this day and age, all B2B SaaS firms want to optimize Automation to scale Customer Success in their organizations. Self-Onboarding for new customers. Reminder emails. Milestones.

Scale 52

Scale SaaS Payments Customer Success Scaling 52

User Pilot

FEBRUARY 5, 2024

How you increase trial-to-paid conversion rate determines how good your SaaS model is. For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Implementing interactive walkthroughs and onboarding to enhance user understanding and engagement with the product.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. For so many years, SaaS has focused so strongly on the acquisition that they have been blind to other aspects of the customer journey. This is highlighted by the fact that the onboarding process is when 50% of the churn happens.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

User Pilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. It gives insights into customers’ buying behaviors and engagement data.

Payment Solutions 89

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 89

User Pilot

DECEMBER 2, 2019

More and more SaaS companies are starting to realize how important it is, and so they’re investing more time and effort into it. They enable your CS team to identify which customers require more assistance, or where there’s opportunity for upsetting. Userpilot — For driving customer engagement. Product usage tracking.

Customer Success 69

Customer Success SaaS Payments Payment Solutions Scale 69

CustomerSuccessBox

APRIL 3, 2022

Emails are a direct line of communication with your customers, and if they are engaging, they can drive them to valuable material. Customer onboarding provides the ideal opportunity to make a lasting first impression. Onboarding Kick off Email templates. The Customer Onboarding stage is the first step in the customer journey.

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

SaaStr

AUGUST 9, 2019

In Today’s Episode We Discuss: * How Vikas made his way into the world of SaaS and came to be at the rocketship that is Kustomer. * Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted? What is the right way for startup founders to address sales rep onboarding? Missed the session?

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

FastSpring

JUNE 22, 2022

We don’t have to look far to find examples of B2B SaaS companies that have found traction using a self-service or product-led motion. Look at Zoom or Slack: businesses designed for enterprise organizations that use B2C-like onboarding flows (such as product-led growth, or PLG) to fuel interest and adoption.

B2C 133

B2C Payments SaaS Payments B2B 133

ProfitWell

NOVEMBER 15, 2019

Taking advantage of SaaS tools will help you accomplish this. If you aren’t using SaaS tools yet, by the end of this article you’ll understand why you should. There are a wide number of reasons why SaaS tools are taking over. SaaS tools are easy to use and come equipped with updated features. Avoiding SaaS tool bloat.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56

SmartKarrot

JUNE 3, 2021

As a SaaS business company, you need to do more than just serving the customers. SaaS marketing is important to achieve success. A good SaaS marketing plan is necessary to improve brand reach. You can build a SaaS partner program to get better success. Most of the successful SaaS businesses are built on partnerships.

SaaS Payments 10

SaaS Payments B2B Payments SaaS 10

Chart Mogul

SEPTEMBER 19, 2019

there are hundreds of activities you can engage in on a daily basis. SaaS founders and operators need help structuring and understanding the importance of sales basics. It’s a collection of your processes and practices that help you achieve your sales targets and continually improve your sales organization.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Hull

SEPTEMBER 1, 2020

Different post-payment feature adoption strategies you can use on Facebook. User adoption is the process of making your trial or new customers addicted to your product. At this point, they’re well engaged with your product. How to segment your SaaS customer base. How to unleash the “aha!” Unlike in the “aha!”

Payment Methods 52

Payment Methods Payment Solutions Sales Recruiting SaaS Payments 52

SaaStr

DECEMBER 26, 2019

I’ve worked at multiple high growth SaaS businesses as a growth leader, and the data we’re seeing right now … This is from … is that CAC is increasing both in B2B and B2C, and you’re going to see how that relates, right? What’s the essential marketing stack every SaaS should have regardless of size?

Sales Hiring 150

Sales Hiring Payment Methods Payment Solutions Marketing 150

SmartKarrot

MARCH 8, 2022

Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Anita Toth. Annette Franz.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Chart Mogul

DECEMBER 19, 2017

On our blog we also explored the topic of moving up market in SaaS and how businesses might tackle this without losing their soul. February in the SaaS world means one thing: The SaaStr Annual conference. We published The Ultimate SaaS Founder’s FAQ eBook, available as a free download. Read more here.

Payments 58

Payments SaaS Payments Payment Solutions Scale 58

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

FastSpring

DECEMBER 7, 2022

However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. While Chargebee supports several different payment gateways, you have to set up and configure each one. Responding to and processing chargebacks.

Payment Methods 133

Payment Methods Merchant Services Payment Services Payments 133

Chart Mogul

SEPTEMBER 19, 2019

there are hundreds of activities you can engage in on a daily basis. SaaS founders and operators need help structuring and understanding the importance of sales basics. It’s a collection of your processes and practices that help you achieve your sales targets and continually improve your sales organization.

Sales Hiring 52

Sales Hiring Scale Sales Recruiting Startup 52

SmartKarrot

AUGUST 29, 2022

Getting fired up about SEO (Search Engine Optimization) or social media is sometimes challenging as a SaaS business. Founded in 1997, Netflix has grown from a DVD rental company to an international streaming video service with 125 million members in more than 190 countries. Use data to drive your free trial process.

SaaS Payments 10

SaaS Payments Payment Services Scale Business 10

Sales Hacker

NOVEMBER 15, 2017

This sales glossary is meant to reduce ramp time for new reps that are getting immersed in B2B sales jargon for the first time. Account refers to a record of primary and background information about an individual or corporate customer, including contact data, preferred services, and transactions with your company. . AB Testing.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. When it comes to sales technology quite often sales tech isn't picked based on what YOU need, but based on what your network have been using for their sales process. Professional Sales SALES STACK. 2021: Sales Tools. Professional.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

User Pilot

DECEMBER 3, 2022

Optimizing experiences throughout this cycle to improve every interaction increases engagement and customer lifetime value. The next stage is acquisition, where customers sign up for a product or service for the first time. In SaaS, this is usually the moment they start a free trial or freemium plan. Acquisition.

SaaS Payments 94

SaaS Payments Payment Solutions Software Review Payment Services 94

User Pilot

APRIL 18, 2024

To strengthen the relationship with the customer, keep them engaged in the endpoint. In SaaS, getting users to value quickly matters a lot, so invest in onboarding and self-service support. Userpilot is a product onboarding platform that can help you with that. Try using it to drive upsells and cross-sells , too.

Payment Methods 87

Payment Methods Marketing SaaS Payments Payments 87